How to remove addedd service Fields
Hi, I added one service filed which is called call type , now I want to delete this, so how I can remove
Application Layer Started.......
SDP wont start. I have executed run.bat but get the attached error. Please assist. Thanks,
Add new requester with Login name and password fields via REST API ?
All SDP team I need to use REST API to add new requester with Login name and password fields .is it possible? Thank you and Regards
Internet Service monitoring through net flow analyzer.
i would like to know if there is anyway to check if there is internet service through link. like some times the router interface will be up and connected and and there is no internet flow passing though this interface. is there anyway to figure this out through net flow analyzer.
Change of the computer name on which the application is running
Hello, I have a situation where we are changing the naming convention for our organization. This is based on the ISO standards. Our Environment is monitored using OPManager v.12.2. Can i change the name of the server on which the DB(SQL DB) and the Application OPManager is running. Please recommend to proceed further. Thanks, M A
OpManager losing connection with SQL Server database
We're now running OpManager V9010 with MS-SQL server as a default database. Sometimes OpManager stops to show collected information about all devices. the wrapper.log shows that the application loses the connection with the database and after a few seconds it tries to reconnect. sometimes this procedure is taking too much time to get the things back to the normal. I'd like to know why this problem happens and if there is a way to fix it ! The only way to normalize is restarting the OpManager
Hide fields dynamically on form load script
I'm currently using Field and Form rules to hide fields on form load, which works but I have to add new fields to the rule when they are added. I'm now playing with custom scripts to try and handle this dynamically so that it hides all fields, even when new ones are added, except Site, Category, E-mail ID(s) To Notify, Alt Phone number, Technician and Status. I've been able to do it by listing the fields using $CS.hideField(["WorkOrder_Fields_UDF_CHAR90"]); but I'm unable to find any way to capture
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab?
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab? Vs. scrolling to the right and clicking on the search icon each and every time:
Boot Camp Dec'16
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O365 Manager Plus - Fixes and Enhancements [2017]
O365 Manager Plus Release Notes Release notes for build 4115 (29 Dec, 2017) New Features: Yammer auditing and reporting capabilities. 10 new reports on Yammer. 8 new reports on Skype for Business. Release notes for build 4113 (7 Dec, 2017) New Feature: Automatic O365 Manager Plus license management: Enable tenant-based schedulers to automate O365 Manager Plus license management. Customize your schedulers to manage and unmanage selected users using advanced filters. Release notes for build 4112 (14
O365 Manager Plus 4013 released with compliance-specific reports.
Hello Everybody! We are gland to announce the release of the latest update of O365 Manager Plus – build 4013. Feature: Office 365 compliance reports – Now ensure security of your Office 365 environment and easily comply with IT regulatory mandates such as HIPAA, SOX, PCI DSS, GLBA, and FISMA with purpose-built reports. Existing customers can upgrade to the latest build by downloading the O365 Manager Plus Service Pack 4.0 SP 1.3. New customers can download the complete new build from here. We
Variables (There seem to be a lot of them)
Apparently there are a lot of places where variables are used. But there is no place where all the default variables available are listed and defined as to their expected values. Can someone provide a link to where these are listed and defined? This seems to be a big hole in the documentation. Daren
Workflow that gives an alert
Hi, I have a small issue but just kind find the solution. I need alert / alarm in Opmanager when this happend. > is process1.exe available > Yes > No error > is process1.exe available > No > is process2.exe available > No > No error > is process1.exe available > No > is process2.exe available > Yes > Give me alert in Console. I only can email / give popup / SMS but i cant find the Give me alert / alarm, The add alam note does this: Task input does not have an alarm entity associated with it How can
Mobile from Attribute
Dears, i need script to match below : i create field called Mobile Number, and i need to get the number from field name Mobile (which is imported from active directory ) , as i need to view his mobile while requester create the request in that additional field i created before (Mobile Number). ----so if i know column Name of Mobile (imported from active directory) it will help and i will match these fields, appreciate your support.
SupportCenter Plus release pack 8014
Hi I am trying to clarify what the vulnerability fixes are in the latest update, 8014 released on the 8th Dec 2016. issue ID - 14230 Description - Customer portal vulnerability fixed can someone advise thanks Darren
File/Directory Monitor -Do file/directory age check
Hello, I want to check remote directory for daily basis files. More clearly, I have a directory that includes all bakup files in it. I want to configure an alarm if the backup file is not modified last 24 hours. I searched forum but unfortunately, I did not find anything. I tried somethings such as I thicked do file/directory age check box and condition is : Monitor is down if the directory is not modified 1440 minutes. However, bakup file is not generated at weekends so monitor is down. Could
Zoho Reports SLA on Response Time
Hello! Is it possible / does anyone have sample aggregate formulas for reporting on Response Time success / breach? Possibly similar to the other SLA reports for case closure?
ServiceDesk Plus issue
Hey guyz, In our company, we recently implemented Desktop central in our system organization. But we wanted also to implement servicedesk plus.As i was in charge of that!!i tried to configure the servicedesk option which is desktop central web-page.After that i tried to go back to the servicedesk option but it cant!!(it keeps loading)However other services are working. I attached a screenshot for more clarification. Your help will be much Appreciated, Brian B.
Purchase request per API
Hi, is it possible to create a new purchase request per API call? Example? Thanks, Dayn
Additional Request fields using Active Directory attributes
Good Evening, Is there a way to add more fields to a request and use Active Directory attributes to be populated out of the box, or would we need to use a custom trigger? We are wanting to prepopulate a user's address, phone number, and so on from Active Directory. I brought the attributes in through the "User - Additional Fields", but if I try to map the fields the same way in a request, it just shows the text like "l" for "State", "samAccountName" for "login ID", and so on instead of the actual
Unable to use AD Credentials for Technicans
I have installed Recovery Manager and would like to use AD Credentials to control Access. However I am not able to select a domain in the "Select Domain" section of adding a new Technician. what Am I missing to allow AD cred for Access to Recovery Manager.
Self service portal (Desktop Central integration with Service Desk plus)
Hi We use both desktop central and service desk plus. Wit the new feature win DC called self service for installing applications - we were excited. We assumed that as an end user you would be able to go to your service desk plus self service page (where you can log tickets) and avail of the desktop central self service capability for installing software - this appears though not to be the case. Am i correct in assuming that the integration between DC and Service desk plus is not available? Regards,
Custom Groups
Hi, Would be a good idea and nice feature if it was possible to add and create custom groups, based on a search.or even criteria like last connect time, ect. As an example I need to deploy a configuration now, but only for a group of people. There is no easy way to do that.Its a pain to create custom groups as it is now and adding and removing as well.
Report to track incidents progress
there are many questions in the forum regarding timespent on the requests, however none of the provided reports /custom report actually worked with v9. in short we need to find out how much of time each technician spent working on ticket (since assignment to him till he push it to other queue - assign it to different team) how can we get report for this and to output sum for each technician for MSSQL thanks for your usual support
Best practice concerning solutions in different languages
Hello Forum, I trying to figure out the best way to build a multi-language solution DB. I will need 4-6 different languages. Goal would be to show the solution in the requester browser language and default to English if no local solution exists. Any ideas? Thanks Daryn
Notifications on dashboard in Chrome
Hi, since updating to the latest servicepack, the notifications (alarm icon with a number) doesn't highlight anymore when a request has been replied to etc. Can still click and see but far less useful now. Still works in IE though. Anyone else had this / know a fix? Thanks, Dean
Getting an automated workflow by sending mails
Hi, Is to possible to convert the mail into workflow? When a mail reaches service desk , a ticket should be generated with approval process Thanks, Ramesh
Request Audit
Hello, Is there a log somewhere within the server/DB that shows the requests catalog history - specifically details of when a ticket is deleted by an admin/technician? Thank you, James
Mobile for ANDROID does not work
Mobile for Android does not work. PLease advise.
Question about Technician Auto Assign feature
Hey all, We've been using the Technician Auto Assign feature for almost a year with no issue. We use the load-balancing option to make sure the distribution of tickets is, well, balanced. Last week one of my technicians (Barry) was on vacation. I marked him as such in the Technician Availability Chart and assigned another person (Ben) as the Backup Technician. We received an important ticket that should have been assigned to Ben, but it got assigned to Barry and went unseen for 24 hours. In the
Inability to Edit Requester Templates
I am really struggling and cannot understand why requester templates cannot be edited, or changed. We can create a template which shows on the technician side, but even as an admin within DC, cannot make changes to on the requester side? It seems like this is a function that we should be able to change and customize to our needs. We need the ability to make the description field mandatory. On some of the templates we can do this, but on others the description field doesn't even appear. This is really
Execute script and close ticket on Approval?
Is this an option? We're looking to add a user to an AD group and close the ticket once the ticket is approved.
Long Login times
Hi, We had installed AppManager to test it out and are trying to remove it in OpManager but now after removing it are experiencing long login times and strange messages in the log file. The error we are seeing in the logs continuously is: ServerOut: AppManagerProcess isInitialized: true And when trying to login, the following screen appears for about 5 mins then you are at the login screen:
Webinar: How to Master Request Management using ServiceDesk Plus.
Hello everyone! Wish you a fabulous 2017! Keeping our promise to make IT easy for you, this year we bring feature-specific webinars every month accurately fashioned to further your expertise in ServiceDesk Plus. I'm glad to invite you all for the first webinar encompassing the basics of request management, related best practices, and latest updates on 17th of January. For your ease, we will conduct this webinar at three different time-zones. So set apart 40-mins of your time and join us either
Wasted space around Business Views
Is there any way to get the Business View to use all available space in its widget? The view appears small making it a bit useless, however there is lots of space around it which can be used. This view was created in v11 and used all available space on that version. Kind Regards Christopher Smith Westmill Foods I.S Team
Dual Purchase Approvals
I'm not sure if I'm overlooking how to do this or if this should be a feature request. I need to have a user that currently has a purchase level of say $10000 with a higher amount that can only be jointly approved if the CIO is out. Example: Sam currently has an approval level of $10k. Sandra doesn't have a current level. And Tom has a level of $1m. If Tom is out (for whatever reason) only together can Sam and Sandra approve Tom's amount. Otherwise, Sam can only approve 10k and Sandra nil. Thank
Add Asset Info to Groups of Assets All At Once
I'm just getting my assets pulled into SDP and I'd like to update groups of assets in mass. For instance, purchasing information is not filled in for the assets discovered by scanning the network. I'd like to be able to select a group of say 30 PC's that were purchased together and update them all with Purchase Date, Vendor, Warranty Expiration and Purchase Cost all at the same time. Is there an easy way to accomplish this without having to click on each asset and update them individually? Thanks!
worklog custom field
I am using the work log to track version updates in several coding projects I have. It would be super helpful to display the custom field "version" on the details list, so I can at a glance see what updates are associated with what version. But when I choose columns the custom fields are not listed. I am sure I can do this through a report and do intend to, but I would like to see at a glance on the fly without having to stop and run a report. Is there a way, or can this be put in as a development
Report to show number of tickets closed / resolved by site
Hi im looking to build a report which shows which technician has closed / resolved tickets on each site Thanks Postgres Version : 9.2 Build 923
Detecting specific Office products?
Hello. I am trying to create a custom group of users with either Word, Powerpoint, Excel, or Outlook (2007) in Desktop Central. However, if any of these packages were installed with Office, i.e. not separately, they appear in the control panel and in Desktop Central as "Microsoft Office Professional Plus 2007", instead of individual program names. Is there any way to sort these users into a custom group without targeting the entire Office 2007 suite? It is critical that only these four programs add
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