Report for No Notes in 72 Hours
Hello, is it possible to create a query report that looks at incidents/requests that have not had a note added over the past 72 hours? I found this: SELECT wo.WORKORDERID "Request ID", wo.title 'subject',notes.NotesText "Request Notes" FROM WorkOrder wo left join notes on notes.workorderid=wo.workorderid WHERE wo.isparent=1 but it only shows me request id, subject and notes. Any way to show only those without notes in the last 72 hours? Thanks
Local Profile Issue
Hi Team I just noticed that when user reset their password, it create a local profile on the server, that indicate that user has logged on the server. This is major issue as these profiles increased everyday. I need to know why it is happened and how to stop this. Thanks Abdul Challah
SNMP TARP Viewer
how to define snmp severity as critical , major , minor, warning and clear in alarms view
Missing Assets
I am just reviewing my Workstations for an Corporate review and have noticed that there are Workstations that were showing in December that are no longer in our asset list. I thought it odd that we all of a sudden had software licenses that were not being used. I checked with my technicians and they told me they have not been on the asset module since before Christmas. Nothing was deleted. We are currently missing at least 4 workstations that have been there since we started using the SDP On Demand.
Adding an existing resource to an existing group
Is it possible to add an existing resource to existing group after it has already been created?
I have been issues with this alarm Hardware Sensor Name : DC-QXS2. Category : temperature. Current State : shutdown(4) - The sensor is in non-recoverable state
I have been issues with this alarm on Cisco 4506-E, please helpme with any suggestion for solve this isue.
Showing 'Discussion notes' also if nothing is in there
Viewing Discussion Notes Once you add a note to the request the Discussion notes gets displayed in descending order of their date of creation just below the Requester Details block. --------------------- And thats my question: is it possible to display the 'Discussion notes' still if no notes are in the Ticket? The Reason why i want this is that i directly can write it in there instead to navigate to "Action -> Add Discution note -> write the note" Thanks a lot
IE11 not responding when loading requester form
IE11 becomes unresponsive when loading our requester form. It loads fine in Chrome but we find that that in IE it takes 25-30 seconds until it becomes responsive. Also, when the form is loading in IE11 it shows all fields before hiding them, as is set in the field 'on form load' rules.Has anyone experienced this issue? The form is quite complex with a lot of additional fields which are hidden and displayed on conditions being met. Does Servicedesk Plus have a recommended limit on the number of fields
Support Rep - Out of Office Notification
Hi, I have been looking through past topics to see if there is a feature that allows "Out of Office Notification" for Support Reps that are away or not logged in. I did notice a few topics that touched on this, but I am still not clear as to if it is available. We have just updated to Version 8.0.0 Build Number 8009 and I am aware that there is now the Scheduler setup that allows a backup to be assigned to a support reps that is away, but there is still the request for an out of office notification
OPManager stops working at Once
Dear Support team I am facing issue with my OPManager . As i was monitoring almost 250 devices VIA OPManager (Servers , Routers, Switches , Time attendance devices, Firewalls, Proxy devices ETC) but OPManagers stops reading all devices at once. Even i am using licensed version of OPManager. Only AMS (Support contract is expired) . Since the AMS contract expired i am facing issue. As per logic if i have valid license it should work properly either the support contract is expired. Please need
Please help me fix standby server OPmanager 11.4
hi all i deploy failover cluster for opmanager on windows server 2008r2 with MSSQL. i have installed primary server , then i install standby server . I can telnet from standby server to primary server . But i receive notification " primary server is not running in the given host/port . kindly check the primary detail ". please help me fix error.
does Custom Trigger supported by ManageENgine 9.0 Build 9008 .?
I am facing issues to find custom trigger .i need to run my python script?
Unattended List gets old / doesn't refresh automatically.
I notice lately that the unattended list doesn't refresh automatically. I just encountered one that was 8 days old!! How to fix? Please fix?
Desktop Central Software Deployment False Positives
This issue is rather perplexing. I opened a ticket with support but it is not going anywhere yet. So here is what happened. I made a custom Software deployment package for Server based Webroot. The preinstalled one is not the correct version or type. I made it using the exe command option. Before things get started about my deployment options. I know the options I chose works. I know that because I did test deployments and it worked. When I started to deploy in prod I deployed to 90 servers. Of those
ADSelfService Plus 5.3 Build 5322
Hello Everyone! We have just released a hotfix for ADSelfService Plus – build 5322. This build fixes issues in the Windows logon (GINA/CP) client and policy configuration. Issues fixed: Issue in Windows logon agent (GINA/CP) when GINA/Mac customization scheduler is configured Issue which failed to save OU and group selections during policy configuration IMPORTANT: Existing customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 2.2 from the link below:
Unknown printers
Hello, I ran a scan of one of our printer VLANs and 99% of them returned unknown printer. I find that very strange as we use standard Lexmark business printers and the scan returned the infos required: Lexmark XC4150 version ATL.030.082 kernel 4.2.8-yocto-standard-882b13d5eb08649bf415e5fa5fbe11fb All-N-1 Lexmark XM3150 version NH5.SB.N543 kernel 3.0.0 All-N-1 Please advise. Thanks, Daryn
Finding deleted Requests
If someone deletes a request or even a Change, is there any log of that action where an admin can see who deleted it and what was deleted? So If I know that Request 130711 was deleted because of a gap between 130710 and 130712, is it possible to find out anything about the missing record? Any audit trail or recycle bin type of thing? Thanks David
Remote Control from Mobile DC App
Hello When testing out Desktop Central, the mobile app says Upgrade Desktop Central server! : "This feature is available only in higher versions of Desktop Central" when I tap on "Remote Control"... What does this mean? edit: I inserted a screenshot of the error for everyone's future reference.
Consolidate / Merge Software into Single Entity
We have an SAP Crystal Reports Server that when scanned has added 1232 additional pieces of software in the Software list. I don't really care to see every singel file in SAP listed as a piece of software. How can I set this up so that ODSDP knows that it is part of the Crystal Reports Server Software package and the only thing that shows up in my list is Crystal Reports Server? Thanks, Liam
Report to count number of tickets open for each requester
Hi im looking to build a report that does a count of each open ticket per requester Thanks Postgres Version : 9.2 Build 923
Resolution Template with Attachments
Is there a way to have a resolution template contain a list of attachments? I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that
Associate Assets
Hi, We can associate assets in Request Module. But it is different in Change Module. 1. Could you make the same view as it in request ? 2. Could you add more fields when we associate assets such as IP address, asset tag ? Thanks.
Since 8600 upgrade CPU runs at 95-100%
Since 8600 upgrade CPU runs at 90-100%, I reviewed the task manager and noticed the PostgreSQL and Java using all the CPU resources. Is anyone else noticing this issue since the upgrade?? See attached screen shot of CPU usage.
Move from psql to MSSQL
I would like to know if there is a procedure to move my current ProgressSQL based locally hosted ManageEngine to MSSQL. I would like the ability to use Crystal Reports to generate some needed reports and I would also like to have the ability to work in an environment I am more familiar with. I did some searches as I did not wish to ask a question that may have been beaten like a dead horse, but I was unable to find any real answers. I appreciate any information, Jim
Agent Version is not up-to-date
Hello, I have few systems in SoM which is not getting scanned, I have tried to uninstall and install from SoM but status is always same "Agent Version is not up-to-date" Thank You!
Asset/Vendor price bug??
Hello, I have created vendors and products and have also assigned the products to the venders. I then scanned my printers and assigned the vendor to them. Strange thing is that the printer models were correctly identified by the scan but the price for the product is not properly updated. It seems that it chooses the first vendor product every time I choose the vendor - even if the product I'm working on is at the bottom of the vendors product list. Please advise. Thanks Daryn
Survey Link HTTP Status 500 - Error
Servicedesk 9.2 Build 9233 has been upgraded. After the transition, we clicked on the survey links to the users and started to get the error. Can you help me. However if I click the survey link button, I get a 500 error immediately. Support File Attachment
Add response as Technician Reply?
Is there any way to have a reply appended to a ticket not as a requester reply, but as a technician reply? For example, if a technician uses an application other than ServiceDeskPlus to respond to a ticket, can the fact that the response is being sent from the technician's email address be utilised to append as a technician response? Thanks! Michael Evans Systems Technician Apprentice Grey Matter Ltd
Restore previous theme after upgrade
We recently upgraded SDP and our custom theme is gone. We have a backup, but I am not sure how to restore the theme we had. Is that possible?
Exporting Tickets with Attachments
Does anyone know of a method to export individual tickets with their attachments to a directory? We are looking to export any tickets that are marked as "Approved' to our Accounts Payable Document mgmt system.
Report to show count of tickets in a particualr group
Hello I'm looking to build a report that will do a count on the number of open tickets assigned to a particular group Thanks Postgres Version : 9.2 Build 923
How to delete assets and start over?
We would like to delete all of the assets in our ServiceDesk and start fresh. We're using 9237. Is this possible? Is there an easy way to do this? Thanks!
Can you make Resolution default to the Resolution sub-tab instead of the Solutions tab?
We're using SDP 9237. Thanks.
Need a way in which Technician get alerts when SLA is getting violated
Hi, How to configure the alert, Suppose the ticket created date is Jan 1 and due is Jan 4 , then a reminder should be sent to person on Jan 3 on the service desk plus. Thanks, Ramesh
SharePoint Reporting..
Do you have any plans to add this in?? Daniel
SDP Reset Password Action - 'User must change the password at next logon' not taking effect.
When resetting a password in ServiceDesk Plus using the recent ADManager integration enhancements, the box for forcing the user to update their password on login is not working. Checking the user object, the MustChangePassword flag is set to False.
Change the order of services in a service category?
I've added several new services to an existing service category. Is there a way to drag the items to change the order of appearance for the requestors? Or at least just make them order alphabetically?
Report Error - Skype Reports
Error Number: "18452" - failed to connect to the data mart When trying to generate reports in the skype menu, this is the message. I have run the ps1 script that test connectivity and its fine. Daniel
'ShowSuggestionsToTechnicians' of 'globalconfig' to be a part of Admin Console
SD-65289 :Unable to disable Solutions auto suggest for Technicians. This can be done by updating the column paramvalue as 'false', for the category 'ShowSuggestionsToTechnicians' of 'globalconfig' table in db. Can you please make the above as a part of Admin console? It's basic configuration setting and you require us to look into the database. /Mar
New License Report - Licenses Assigned per User
It would be good be able to report (and schedule a report) that shows which licenses have been applied per user. Many 365 licenses are not applied in bulk e.g. Visio, so to see who has these applied would be very useful
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