Questions on two custom actions
Hello, I'm working on a simple integration between ServiceDesk Plus and another ticketing system, and was curious on the capability to perform the following customized triggers: Auto-case closure if case is created via email or web portal, no triggering criteria (all cases) Customized email notification sending to an external email address, pulling the original ticket details into the email Thanks for the help! Taylor
HTTP to HTTPS redirection not working
Hi all, I have my server running on HTTPS port 443. When I edit the server.xml to enable the 80 to 443 redirection it doe snot work at all and breaks the https access as well. Any ideas? Regards, Tom
Purchase Order Requested By field lost functionality in Version 9
In the purchase order record, the Requested By field no longer supports the relationship to the requester table in version 9. Our technicians simply fill out purchase orders for equipment/services on the behalf of a request from the business. We used this field in the past to document who actually made the request for equipment/services. What other options or work around do you recommend to tie purchase request back to an actual requester? I really do not want to try and use a user defined field(s).
To add script monitoring result to custom dial
Memory utilization in default dial using cli was showing wrong data so i have added script monitoring which is showing correct value but i want to display this on custom dial,what is steps to reflect in custom dial.
How to integrate Firewall Analyzer with OpManager?
Hello, I following the manual https://www.manageengine.com/products/firewall/help/firewall-misc/integrating-with-opmanager.html to integrate Firewall Analyzer with OpManager. After installed Firewall Analyzer at CLI and following the steps under section "Configure Firewall Analyzer Settings" However, I could not find correct location at Step 6. Please check the uploaded screen shot for reference and please guide me how to going on? Thanks!
Powershell script after user creation
I know the subject has been seen before but what I am trying to accomplish I haven't been able to find. So here is what I am trying to do: Have my helpdesk team create a user, once completed I want the following to be completed. I want the $uac populated from admanager and $Identity populated from admanager. Now I have read that $ARG1 can supply the $uac but what do I need to supply for the $Identity..basically automating my o365 mail creation. If you have a better idea please let me know....this
Add Worklog Entry but not be able to edit requests
Is there a way to allow a technician to enter worklog entries into requests but NOT be able to edit requests? The particular user has SDGuest access. I've been playing with the roles to see if I can build a custom one but I can't give the ability to add worklog entries without giving the ability to edit requests. Thanks, Tammy
RMM tool suggestions
Waht RMM tool will workwith this software
Unable to Deploy Image on Lenovo X230 Laptop
Hello Team, We recently upgraded our OSD server in to 5.0.3, 136, But unfortunately we are unable to deploy image on Lenovo X 230 laptop, also some X series laptop. Its just start & failed appeared in deployment task. Kindly suggest to narrow down this issue.
ADManager Plus Webinar : Efficiently create AD users along with Office 365 and Google Apps accounts, Exchange mailbox, and more
Free Webinar: Efficiently create AD users along with Office 365 and Google Apps accounts, Exchange mailbox, and more, in just one action. You no longer have to struggle multiple consoles, tools and PowerShell scripts to provision user accounts in Active Directory, Office 365, Exchange, Google Apps and Skype/Lync 2015. In this webinar, Derek Melber, AD MVP, will demonstrate how you can create users in AD with group membership and all necessary attributes, and also O365/Google Apps accounts and more,
adfs licensing
So how does the new ADFS licensing work? if your using ADFS on a DC its covered under the normal DC license? if your ADFS is on a member server, you need to buy a Member server addon? https://www.manageengine.com/products/active-directory-audit/pricing-details.html#compare?lhs shows ADFS as included in Professional, bit how do you actually configure it when you have no member licenses?
ServiceDesk Backup Fails with "Could not read block...."
========================================org.postgresql.util.PSQLException: ERROR : could not read block 130 in file "base/16384/35111": read only 0 of 8192 bytes at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryEx ecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutor Impl.java:1835) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.ja va:257) at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Stat
Active Directory Object ACL View
Unclear if this is available in AD Manager or not. I'm wondering if there is a way for AD Manager to list the ACL permission list for an Active Directory object(s)? We're attempting to audit some existing active directory group objects to see what group or user has rights to manage them on our domain. We would find this a helpful addition if its not already available. If it is possible could you help explain how to generate this report.
[Office 365 / Azure] Unable to reset password
Hi, I'm rolling out ADSS+ Pro to my users but have hit a major snag - password resets are not syncing with users O365 accounts consistently. The Reset Password Audit Report does not give too many clues, is there a way to view more information for these failures? My understanding is that AD changes replicated to O365 over ride the Azure password policies, so I'm not sure what the issue is (but it's a show stopper as of now):
Upgrade your JDK version to use Applications Manager 13.1
Hey all, Applications Manager 13.1 is getting ready for a February 2017 release. In this release, we will be introducing monitoring support for Microsoft Azure virtual machines. To make use of the Azure VM monitor, you need to have JDK 1.7 or above in your Applications Manager deployment. If you are using a version of JDK earlier than 1.7, we recommend you to contact our support team at appmanager-support@manageengine.com. We will help you upgrade to JDK 1.7.
Open questions in the user surveys
Is there a way that a number of open questions can be included in your user survey? I know you have the comments text box, but I would really like to include more as per the net promoter score metric We are using ServiceDesk Plus, version 9.2 build 9223
set up netflow analyzer WAN monitor
any one can post a WAN monitor setting guide of netflow analyzer 12
Support Group Report
Hi, Is there anyway to get a query or report that will show ever support group and all the users in that group ? Any help or advice would be appreciated. Regards Andrew
Query Reports in OnDemand Service Desk Plus
I worked on an Enterprise edition that was on premise of Service Desk Plus and had full access to create query reports for specific items like number of closed tickets by technician with these headings: Request ID Priority Created Time DueBy Time Responded Date Resolved Time Request Mode Group FCR And another query report to show number of solutions created the previous month by technician and the headings were: Solutionid Topic Subject Contents Views Created By Created Time Last Modified By Last
Sweet32-birthday-attack-on-64-bit-block-cipher-withdrawal-of-3des-cipher-support
We always try to provide utmost security and privacy to our users and here is one such instance. This is about removing weak and insecure ways to access our platform and strengthening it based on industry standard recommendations from time to time. 3DES, a 64-bit block cipher, is one of the algorithms used for encryption. These block ciphers, with short block size, are vulnerable to a type of cryptographic attack, known as the Birthday Attack. In order to protect our customers from this vulnerability, all
Unable access to SDP by short name sever
I make upgrade from version SDP 9.2.0 to actual 9.2.34 after upgrade I can open my SDP on FDQN addsess http://MYSDserver.DOMAIN.SITE But don't open by short name http://MYSDserver - it's return - error 500 My server and all clients - member domain. Server based by Win2008R2 and MSSQL as DB.
Cisco ASA 8.4(5) NSEL(NetFlow Secure Event Logging) reporting issue
Hi Folks, Cisco has released its new IOS 8.4(5) For Cisco ASA. Upgrading to this IOS will cause NetFlow traffic reporting breakage in ManageEngine NetFlow Analyzer. The reason for the breakage is new fields for traffic monitoring are included in the NetFlow Export(NSEL). Click on given below link to know the advantages of upgrading the IOS on Cisco ASA to 8.4(5): http://blogs.manageengine.com/netflowanalyzer/2012/12/03/cisco-asa-8-45-and-above-netflow-updates/ To fix the reporting issue in ManageEngine
Wrong DNS entry saved in device template.
Hello Team, We updated our OPM in 12200 version, after observing virtual device, we got that some device showing wrong DNS entry in there perspective device template. how to fixed it?
Automatic reply
Can you set up Manage Engine for an auto reply message ?
Account setting
Hi all, need some help or ideas here! Here is my scenario: I have a customer which uses for example two technologes that we support and maintain. Call them TechA and TechB. My idea was to setup mail addresses for each of these two techs separetly but under the same account. For example when mail is sent to techa@test.com request is assigned to SiteTechA with all optons for that site (departments, technicians and so on). But I can fill only one support address on Account page, so I do not know how
Auto CC Technician
Is there any way to auto cc the technician for outbound emails through ServiceDesk Plus?
ESET Endpoint Antivirus
Hello, I would like to know if it is possible to monitor the Antivirus ESET via opmanager. What are the right steps to do so? Is it supported to be monitored by opmanager. Your feedback is important. Fadi
the incident does not a appear in technician dashboard
Dears I'm Service desk admin ,when assign incident to technician the incident does not a appear in technician dashboard can u help me to solve this issue. TQ
Need to monitor PRI line voice router
Hi All, Need to know a way to monitor and measure the PRI line on a voice router managed by opmanager I should get alerts if PRI line goes down as well any traffic that can be seen Regards, Ashwin
Deleting / renaming lots of support group
Hello, We are running SD ver 9.2 Build 9233. Is there a query that will allows me to do this at once? as I have about over 20 support groups not being used anymore but they are still link to a task. If deleting not possible, I want to reassign them to different support group. How can I do this? is it possible via GUI or must be via sql query? thank you Herry
Slow performance when openening some account info
Hi our supportcenter plus will perform slow when opening some accounts. Can it be the sql server (postgres) which needs some maintenance?
Custom report - overdue status
Hello everyone! Found trouble after last update (from 9238 to 9240) When i generate custom report, and get advanced filter by position "Overdue status is" there is two values "t" and "f", both of this values don't work (early it was "yes", "no").
Note receiving notifications when a note is added
Hi Just like the title says really... I have the notification "Alert(or Notify) Support Rep by Email when there is a new reply from the contact" checked but I'm not getting an email when the contact adds a note to the request. All other notifications are working as expected. Any advice gratefully received. Matt.
Send login and password to end user
Hello, I have a question. Is it possible to send via e-mail username and password to bulk created users? Sometimes I need to create 500+ students login and our Program Managers don't want to send this login and passwords to each students. Regards, Anton
Creating Folder
Hello Guys, I want to create automatically a folder when i create a new user on AD Manager, it's possible ? It's not the "home" folder but a user folder on a network drive Thanks for your assistance, Greetings, Flavio
PDF Report layout is unreadable
The attached screenshot illustrates the formatting issue I have with a scheduled PDF report of NTFS permissions. I can't imagine why the formatting is setup to allow the results table content to flow horizontally instead of constraining the page layout to standard document dimensions, such as legal or 11x17, even if in landscape orientation. This is occurring for me in ADManager Plus Pro, Registered, version 6.5.3, 64 Bit Build no. 6530.
ADManager API
Does ADManager offer an API in so that a company may program in-house HR applications to pipe data to ADManager - so the HR users do not have to duplicate typing in both required in-house applications and ADManager?
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
System log view
I want to output the system log viewer from DB. I know how to output from the errorlog table, but the occurredtime can not be converted to a date / time. Please tell me how to do it.
Upgrade confusion
This morning I've received a banner notification for an upgrade to Desktop Central, downloaded it but I'm getting an error that it's not ready for my network. The other really confusing thing is I've gone to the download page on my PC and on the server and I've getting two different download pages. I'm now confused.... Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
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