AUdit content for specific mailbox
Is there a way to get a report with content of all sent / received emails for a specific user? similar to forward to (with copy) option from Exchange.
Unspecified Error occured while adding User in Client
Hey there, i want to use the Manager to add local Admins on all Clients of the Domain, if i use the the local User Manager and click in "create users" i get this error. but if i use now the "get local users" button i see the user i wanted to create in the list and if i use the net user command on the client i see that he created the user as a gast does anyone know wheres the problem ? i run the tool on the DC so there should be no problem with the permissions.
sensors
hi How do I can change the measured parameter format of the sensor to one certain format ??? my sensor read the temputure 2500 . how I can change it to 25 in a monitor ?
Cleanup Archived requests
Hi Is there a way to cleanup Archived Requests For example, we don't need requests for >3 years This could free more HDD space. Regards, Dmitry
auto reply
Dears can you please advise how can I create auto reply email for when I received and incident on user group Thanks Hani Sadeq
AD Manager - Request to include Exchange auto reply feature in User modification template
Hi, We use user modification template when a user leaves to remove group membership etc. It would be great if we can set an out of office reply as part of that template. I am not sure if it's possible already but if not then it will be a great feature.
Problem new dirsynced users being created in office 365
Hi, I have a problem where a user is created using a template and dirsynced on creation. The problem I have is that the user is then created as "in cloud" rather than synced with the local active directory. This then creates synchronization issues when the dirsync actually activates. So what I currently have to do is this: Create the new user Go into the office 365 portal delete the "in cloud" user let dirsync run assign license What I would like to do (and from what I can tell is the intended function):
ADManager - Inactive users "acknowedge"
Hi there, is it possible to have a kind of "acknowledge" function regards the inactive users? The goal is to identify all the inactive users, then, just in case, flag this "ack" option; in this way in the next report won't have the same user's evidence. Thanks a lot. Massi
Pictures or URL link to picture of Requester
Is there anything in the road map for importing requester's pictures or at list creating a custom field that would point to a picture of the request?
Service Catalog: Allow Members of Group to See Open Requests
Currently, we use have our HR department submit all User Management request through the Service Catalog. We have created a group (HR) that restricts access to this Service Catalog. The problem we currently face is, if the primary person who submits requests is on vacation, her backup cannot see the submitted requests. Is there a way to allow a "Group" to see all requests submitted by that Group?
Asset mandatory filed ServiceDesk Plus MSP
Good morning , the functionality of assets as required field is not yet available in the template incident ? Thanks!
Incident Additional Fields not populating
Hi, When trying to update or add a new value to an existing pick list the changes are not saved. The value test 1 was entered when saved and it does not appear. You are able to delete a value. Changes made to existing values also do not change. Example changing test to test2 and then update: text remains test. We are only using two pick lists, totaling in 39 values. Upgraded to 9.2 build 9238 and still having the problem. Using MS SQL back end. Any Ideas? Regards Duncan
Adding computers w/ one or more of several packages into a custom group.
Hello. I am trying to create two packages in the Self Service Portal that will automatically upgrade users with Office 2007 or 2010 to Office 2016. I have accomplished this by creating two .bat scripts, one that uninstalls 2007 and one that uninstalls 2010. Both scripts then install 2016. I would like to add both of these bat scripts to the SSP, and to do this I need two custom groups that house the computers with 2007 or 2010. Attached is the setup in the dynamic custom group. However, this custom
Field and form rules
I was playing with the field and form rules in the new build and loved how you can now remove options. I was wondering though, it seems i can remove options in the 'Feild and form rules' for incidents and requests, but i am missing the options in the change management 'field and form rules'. Will this be implamented? or is there something wrong with my install. -shane
Asset association with user
Hello I've desktop central agents installed on my network devices and sending details to the service desk about assets, how can I make it associate assets to users directly so i won't have to do it manualy
PostgreSQL stopping due to Antivirus
We seem to be having issues with Desktop Central stopping quite regularly, we've spoken to the support a number of times on this and we seem to get the same response each time of kill of any postgres,exe processes and restart. This does work 80% of time but is this an known issue with PostgreSQL and if what database type are we best using. i.e. MSSQL etc Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Service Desk Plus and Desktop Central Integration
I have noticed that recently servers which are scanning successfully in Desktop Central, are failing to scan in Service Desk plus. Are there any known issues with the integration between the two systems? SD+ 9.2 Build 9232 Desktop Central 9.2 Build 92045 The errors reported in SD+ vary despite the asset being able to scan successfully in Desktop Central
404 error connecting to web browser
Hello, so when i launch up ManageEngine Service Desk Plus Professional edition it loads up and says it starts but i cannot connect to the address that it specifies for me to go to. I get a 404 error when i try to get to the page (http://localhost:8080), i've tried connecting by the IP on the virtual server i'll have manage engine running on but that's a dud as well. I have scavenged the forums looking for a resolution but all have proceeded to fail for me. Anyone with a solution or tip would be much
Regular mail fetching stops after upgrade to version 9238
Hi, after upgrading to version 9238, the regular mail fetching task does not work anymore. The E-Mails get fetched only ONE TIME after service restart but not in the configured interval. Anyone else experiencing the same issue? Regards Tan
Any way to stop the cursor automatically moving to the To field when hitting reply to a ticket?
Hi all This is one of my biggest annoyances with SDP right now. I hit reply, notice the cursor in the body field, start typing, then a second or two later it jumps up to the To field. It's infuriating. Why does it even move to the To field when I've hit reply? The To field is already populated on replies. Is there a way to disable this behaviour?
Desktop Central Patch Issue
Hi, We Have IT Setup of 150 Desktop,Laptop & Server. All Desktop & Server are Connected to AD, while All Laptop are in Workgroup. Earlier we use to have wsus Server for Windows Patch management for Desktop/Laptop/Server. Wsus was working fine. Whenever there was new machine, it use to the detect the machine & do the patching. Now we shifted to Desktop central, the issue is whenever there a new PC it detect the system, but it do not install the patches. It show new PC in High Vulnerable System. Last
Clearing out non-existent Assets
What would be the easiest way to go about clearing out Assets that have been re-named (duplicate of the same machine) or do not exist any longer. A scan will tag some assets as "turned off or non-existent" but if it is assigned to an owner is hard to spot. Is there a report you can run for all assets that were tagged as such during a scan?
Patch Management Isssue With Desktop Central.
Hi, We have IT Setup of 150 System include desktop & Laptops. All Desktop are connected AD, while laptop are part of workgroup. Earlier we use wsus for patch management without any issue. Then we shifted to desktop Central for Windows & Third Party Product Patch Management. Now, the issue is ever since we shifted to Desktop Central, we are facing lots of issue pertaining Updates. Earlier whenever we have new system (Laptop or Desktop), wsus use to detect it & install Updates.But, now in desktop central
Netflow & Meraki?
I see in documentation that the Meraki's do Netflow v9, but yet to personally configure one with Netflow Analyzer. So I would like to know if anyone else has any experience with using this application with the Merakis. Any problems, caveats, tips would be nice.
Monitoring MS SQL CLusters
Hi there, What is the best way to add ms sql clusters to opmanager so it can monitor machines and instances. I have instances on both nodes of the cluster. Pedro.
Important: MySQL backend support ends December 31, 2016
Our upcoming release (version 12.9) will be our last major release that will support MySQL as the backend database. From version 13.0 onwards, Applications Manager will support PostgreSQL and MS SQL backends only. If you are using an Applications Manager
Placing an icon on user desktop when it's read only
Were looking at making none administrators desktop read-only but we want to be able to deploy icons to users desktops and not all users. I've tried doing this as a user configuration but it fails with access denied. Is there a way of deploying an icon to a users desktop when that desktop is read-only to that user? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Error Converting from Incident to Service
Dear All, We're trying to convert an incident into a Service Request, however we have received an error trying to perform this action as per print screen below. Version 9.2 Build 9227 Please see print screen below: Kind regards, JS
Partitions details query
Good day I've noticed when certain servers alert on partition details, some alerts show the affected drive while others don't. This means our helpdesk guys need to click on the alert, then click on the server, go into monitors and check which threshold is violated. Do you guys know why this is the case? I have attached a screenshot showing an example - both are WMI monitors. Let me know, Mat
Failed SAP DBTech JDBC: Cannot Connect to jdbc:sap://
Hi, I am receiving an error while configuring a SAP HANA Monitor. Please find the screenshot attached. Regards, Kumar Pasupuleti
ADSelfService Plus Fixes and Enhancements [2017]
Release Notes for build 5509 (Dec 27, 2017) Enhancement: Bulk disenroll users: Select multiple users from the Enrolled Users report or import users from a CSV file to disenroll them in bulk. Issues fixed: Oracle EBS password sync driver has been updated to the latest version. Issue in using Google Authenticator while performing password self-service from the Android mobile app. Issue in enrolling more than 10,000 users at once from external databases. Issue which failed to refresh the CAPTCHA image
Problem in Configuring Windows Monitors...
Hi Team, In regard to configuring the Windows Monitor for some of our clients i am only facing issues only in specific to Windows Monitors. Even though the User name and Password is correct, gives me a error "failed. Incorrect User name and Password" and Some times "RFC server error". But i am able to login to the servers with the same User Name and Password successfully. The troubleshooting steps for WMI through Winmgmt are not successfully either. Appreciate your help. Regards, Kumar
Having multiple Servicedesks in 1 application
Hello everyone, So we have a Servicedesk Plus environment where everyone can create a request. But it's only for 1 servicedesk. Is it possible to create multiple servicedesks in 1 application. For instance, the users logs on and instead of "create request" they can choose a servicedesk and then create their request. So you basically create a whole new servicedesk plus under the same application. Is something like that possible? So everything is set in 1 application but has it's own environment.
Import and SCAN
Hi support, I need to know what is the specific privilege to import requester and scan assets Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Is it possible to reverse the order in conversations?
Dear all, we would like to be able to reverse the order of ticket conversations, from most recent to oldest. Currently the settings are from more recent to oldest, and we don't seem to find a way of changing it. Kindly advise. JS
Provide an option to remove any asset that hasn't been detected/scanned for X number of days
Over time, SD Plus has detected and accumulated close to 2000 assets when we only have 400 assets. It would be great to have a feature where can choose to remove any asset that hasn't been detected/scanned for X number of days.
REST API failure to post projects with example data
I am unable to use the Rest API example to post a new project on one of our servers. I have the JSON format correct as I am able to post to another server using the same data. I have tried multiple browsers. The same error happens for any type of operation. I do not get an error message either. Please see screenshot below. Why won't it allow posting?
Importing venders
Hello, is there any way to import venders into SDP? Thanks, Daryn
Avast blocking SDP mail fetching/sending
Hi, Avast keeps blocking mail fetching/sending on ServiceDesk Plus, despite us following the steps in the post below. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Any advice gratefully received...! Thanks, Andy
Add task title to Query
Hello how i may add the "Task title" to the below query? select top 50000 "ti"."FIRST_NAME" AS "Assigned Technician", "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time", "sdo"."NAME" AS "Site", "ct"."TIMESPENT" AS "Time Spent", "rctd"."FIRST_NAME" AS "Time Spent Technician", "ti"."FIRST_NAME" AS "Assigned Technician", "ct"."DESCRIPTION" AS "Time Spent Description" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderToCharge" "wotoc" ON "wo"."WORKORDERID"="wotoc"."WORKORDERID" LEFT JOIN
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