Custom Query Not Running | HELP
Hey All, I am looking to setup a query that will return the following information: All Technicians Names All Technicians Email Address I have been trying a few different query's and for some reason none of them are running, or they are returning errors. Any help would be great! Thanks! Jeff Day
Replacing Categories - Can't delete the old ones?
Hello there! As i said in the topic, we are going to replace all our categories, and would like to remove the old ones. We get this error: http://prntscr.com/dmmqm3 "Category is in use by another module. As such we can not remove it from the database. However it has been marked so it can not be used" However, i can still use it, and i can not delete it. What do i need to do, to be able to delete it? With Kind Regards Lars Sverre Levang IT - Klepp Municipality
Deleting Support Groups
Hi, I am trying to delete some of the support groups on on Service Desk Plus but I get the error message saying 'groups cannot be deleted' I've tried to remove the groups from any service catalogue requests and check they are not present in open requests. Is there any other way to disable these or remove these from view? Thanks
attach file
Dear Sir, I would like to know if its possible to upload some attach file's which is belong to ( Picture, Microsoft, PDF,TXT ) only.
whole report of workstation changes
Hi Dears I need a query report to see all changes of the workstation from the first time that is scanned. i need to determine the periodic date for this changes. for example show me the changes from .... date up to .... date im using servicedesk plus version 9.1 MSSQL So Thanx
After install 9.7build i have got chineese language instead english, how to back?
I got install 9.7ppm to remove from 9.6 netflow. After install have got chineese language instead english? help?
Change language
Hello, i have got a problem. First, i have got Netflow Analyzer 9.6 Professional Plus – 600 Interfaces, AMS expire to : 5 month 2017. I install SP to remove on version 9.7 and 9.8.6. After my language is cheenese instead croatian. Plesa, help me to change language. Thanks J
Only 2 days
I see only two days in Device Traffic, even when I choose 7 days.
What permissions are required to delete a project?
We're using SDP 9234. I'm a full SDP admin with the Project Admin project role as well. Whenever I try to delete a project, I'm prompted that I'm not authorized to delete them. Why can I not delete projects? What permissions or circumstances are required for me to be able to delete a project? Thanks!
Best Practice to Offboard Technician
Hi, I was wondering what the best practice is to offboard a technician - Delete or Remove Login? What are the security implications of each? Best, Casey
Did you know : How to Configure Two-Factor Authentication (TFA) for user logins with Duo Security?
With the two-factor authentication feature, ADSelfService Plus easily wards off potential security threats by fortifying user accounts with an extra layer of security, in addition to passwords, during logins. It reinforces security with options to set up two-factor authentication using any of the three advanced authentication techniques, viz., SMS and email based verification codes, Duo Security authentication, and RSA SecurID. Two-Factor Authentication via Duo Security When two-factor authentication
Send Enable Login to Requestor -Email Templete
How and where do you edit the page that is sent when the admin enables and a Join or Reject email is sent to the requestor to join the organization so they can have there own login credentials?
SNMPv3 Traps
Hi, I am implementing SNMPv3 Traps for all the Alerts in my application. Currently it supports only SNMPv2 traps. Can you please provide me some of the example so that I can create a SNMPv3 trap for the Alerts in my application. thanks, Ritesh
How i create user name & Password for this
Hi Team, Please help me... How i create user name & Password for this .. Please guide me
Asset/CMDB Feature
Is there a way to add a field that provided or would display hyperlinked URL to an asset? This would be used to show webpages for things link network printer, UPS's, network switches, IP Phones, etc.
open and historical ticket view for managers - how to?
hi, is there a way of giving to every manager (users are imported from AD along with manager information) a view in Self-service portal for current and historical tickets reported by his\her direct reports? note: the setting in requester profile that he\she "can see all tickets in his\her depatment" is useless in multi-level organizational structure where "department" filed is used for indicating actually the team name. /mar
New monitor? "CPU Used for CPU3 is 356 CPU Used (Millisecond) ..."
Hi there, I keep getting this kind of alarms: Example: "CPU Used for CPU3 is 356 CPU Used (Millisecond), threshold value for this monitor is 95 CPU Used (Millisecond)" What is this monitor? Is this getting ms values and comparing to percentage? Pedro.
REST API filters by field "FROM"
Hello, Is there possibilities to filter notifications in “View all notifications” operation by “CREATEDDATE” field? Can I receive the “TOADDRESS” field and\or make selection by some specific value in “TOADDRESS” field? What parameters should be used for this purposes? BR
REST API version switch
Hello, I am calling “ServiceDesk Plus” REST API v2 “View all Requests” operation in C#.NET. http://xx.xx.xxx.xx:8080/api/v2/request . var SdpTicketRequest = new RestRequest(strRequestURLParameters, Method.POST); SdpTicketRequest.AddParameter("OPERATION_NAME", "GET_REQUESTS"); SdpTicketRequest.AddParameter("TECHNICIAN_KEY", SdpApiTechnicianKey); string strInputData = "{ \"operation\": { \"details\": { \"from\": \" " + idxFrom.ToString() +
Merge filter to include all tickets that are open from the same user
Team, Typically, when we are going to merge a ticket it is because the user has either requested the same thing multiple times or checked the status of a ticket using a new email message. It would be an extremely useful feature to have the a filter for "Open Requests by this user" (and be able to set this as the default filter). May I please have a feature request for this? Thanks, Adam
Category tree view
Hi, I replaced most of the default categories with ones of my own - removing the defaults prior to. The standard view looks fine but the tree view still contains some of the default ones. How do I get rid of them completly? BTW it has been over 30 minutes since I deleted them. Thanks Daryn
Cannot Add ESXi Hosts
Hi, I have a problem adding ESXi hosts in our OpManager environment. This has worked fine previously but we have recently upgraded to OpManager 11 Build 11600 and i suspect that may be related. When I try and add a new ESXi host i now get the below error: Failed to connect the VMware Server WebService(Only vCenter Monitoring supported) Is it no longer possible to add ESXi hosts directly? If not, what's the correct procedure for monitoring these devices now? Thanks, Lee
ADSelfService Plus 5.3 Build 5321
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5321. This build features an enhanced force enrollment feature and a number of bug fixes. Enhancements: Enhanced Force Enrollment: Now you can configure multiple force enrollment schedulers based on self-service policies. Option to exclude disable users while scheduling soon-to-expire password users and password expired users reports. Users can be restricted to select managers from a specific set of OUs or groups
Resolution tab after updating
So we just updated to the latest version and see new options when you close a ticket. By default now under "Resolution" we have Resolution, Solutions Tried Solutions.. Where can I change the default to be Resolution, currently it's set to Solutions.
Resolution tab on requests is defaulting to Solutions instead of the Resolution
I'm not sure when this was added, but whichever build added the light bulb the the Resolution tab also made it default to showing Solutions when clicked, instead of the box to type a resolution. This is really annoying for us, because with the types of requests we receive we can rarely just add a pre-made solution, so we end up typing one almost every time so it was preferred to have it default there. Is there any way to return it to the original behavior? So that it opens to Resolution within the
Solution Auto Suggest: Possible to disable this feature?
Is there any way we can disable the Solution auto-suggest feature that was just implemented?
Change Default tab from Solutions to Resolution, under Resolution.
Will there be a way to change the default tab under Resolution - so it will default to the Resolution tab instead of the Solutions tab?
how to Close to archive user access requests
Hello I need to do is when a user requests access to archive not only by technicians.
Differentiating Affected End User
Is there a way to have Requester and "affected End User" information populated on templates? We would want the information to auto-populate from Active Directory for Requesters and Affected End Users. We have groups which enter tickets for other users. I have been testing, but I have not been able to get it to work. I am not able to User ID (sAMAccountName) to the form. If I create a special field in the Service Catalog area, it just shows up as the default value that I entered. I was able
Asset CSV Import - Description
Hi, Is there a way, or can I suggest as a feature in a future build, to populate the description field when bulk importing assets with a csv? Thanks, James
64K limitation on request description field
Just received the following error when creating a request "The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html" I found a post where this was brought up as an issue in SD Plus and fixed in July 2015 (release 9101) but I don't see this listed as an item for MSP anywhere. Just wondering if this will also be addressed in MSP? I didn't see it listed in the 9.2 release notes. Your Version : 9.0 Build 9009 Database : mssql Thanks, Tammy
Page Crashed with NullPointerException. Kindly contact System administrator.
Hi today morning on words we are facing a strange issue. Admin privileged users are not able to login to the system, but at the same time Requester and technicians who dosnt have the admin privilege are able to login to the system. Admin users are able to login to the mobile page. please find the error we are getting. Sorry, An Error Has Occured. An error has occured during the current request Message : Page Crashed with NullPointerException. Kindly contact System administrator. You can either :
disabling Microsoft Edge in Windows 10 Enterprise 1607
I am looking to disable the following Windows 10 Applications: %windir%\systemapps\contactsupport_cw5n1h2txyewy\contactsupport.exe %windir%\systemapps\microsoft.microsoftedge_8wekyb3d8bbwe\microsoftedge.exe %windir%\systemapps\microsoft.microsoftedge_8wekyb3d8bbwe\microsoftedgecp.exe %windir%\systemapps\microsoft.windows.cortana_cw5n1h2txyewy\searchui.exe They are Connect, Contact Support, Cortana, and Microsoft Edge in Windows 10 Enterprise v1607 Is there a configuration to disable any of these
Supported Device Cisco ISR4300 Series
Hi, is there netflow Analyzer Collector Supported Cisco Router ISR 4300 Series with IOS Version 15.5(3), becouse i tried configure it, and not working at all, Thx.
Recommended solutions - What is the criteria for suggestions?
The helpdesk techs are liking the idea for the suggested solutions displayed on the 'resolution' screen however none of our internal technical KB's seem to show up there. For instance, we run Mimecast for our mail filter and occasionally the guys will get a ticket regarding a held email that they will need to release. The ticket details almost exactly match the KB article for keywords like 'held', 'email', 'mimecast', 'spam' etc The article for releasing an email never shows up however. A couple
Error Starting the Server
I get this error when trying to start the service desk: Could Not Find D:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This copy is licensed to DEFENSE SECURITY COOPERATION AGENCYITCATHY Unclean shutdown of previous run. PPM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details
Supporting customers at multiple organisations with multiple sites
Okay, bear with me whilst I try to explain... We're a software company supporting multiple organisations with multiple sites. Any customer from any organisation can log a support ticket for any site using email, telephone and the online portal. Now this is where is gets more complicated- A number of these organisations have third party IT support who log calls with us on the customers behalf and some of this third party IT support companies support multiple organisations. We want to automate and
Android App Login
When I try to login to the Android application using my domain login I receive the below error: Login Failed. [TechnicianKeyDefinition] Violation of PRIMARY KEY constraint 'TechnicianKeyDefinition_PK'. Cannot insert duplicate key in object 'dbo.TechnicianKeyDefinition'. The duplicate key value is (2345). Can you please help me to get logged into the app. Thanks
Notification rules create own content variables
We import the "cn" from Active Directory and we want to use this in the notification rules, and if possible also in the incident template How can i archive this?
Opmanager integration with Service Desk Plus
Hi, I'm having trouble trying to integrate Opmanager with Service Desk Plus. This is how I have them set up: Both, Opmanager and Service Desk Plus in the same server. Error in the details of sincronization And if I try to save, it says that it doesn't find the Service Desk Server or that the user name is incorrect. Anybody has this problem? Regards, Jorge
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