Ignore MS-Server Event-Messages in EventLog Rules
Hello everyone, I've got a problem with a EventLog Rule (Version 11.6) Actually, I have created a custom event log rule for a special event message from a SharePoint server. This message is not important for us, so we do not want to send it by e-mail. My IT colleague still gets the E-Mail Messages with exactly that Event-Message, wich I configured as "Ignore the Event". With other devices I have no problems so far. Any ideas? Thank you in advance. Regards, Erik
Threshold Value issue on opmanager in version 12200
We have added our windows device on Op Manager for monitoring in that we have set threshold value 90% to send alarm and re-alarm value as 85%. But after saving threshold value its getting disappear or unable to save.We are currently upgrade our version from 9 to 12.
Linux Virtual Servers KVM/qemu
Hello Everyone, I am new to the community I am mostly a Linux Guy, There for I use Linux Virtualiztion with KVM and qemu/libvirtd, can I monitor my 3 KVM Virtual Servers with OpManager? Thanks,
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My browser chrome Uninstall and install again but other computer It Is True Deleted All Cookie
Localisation
Is it possible for some people in our company to view a localized version (Swedish) of ServiceDesk plus while others use the English version?
Requester creating new incident results in two identical incidents
I recently noticed intermittently when a requester creates an incident we will see a duplicate incident with a unique Request ID. For now we close the duplicate but we do not know what conditions are creating these duplicates. See attached image showing the same date/time stamp and history information and unique request ID numbers.
Business Rule on field change
Hi I have SCP 8.0.0 Build Number 8012 and would like to know if it is possible to create a Business rule or any other method to notify the contact if a field has been changed from blank to a value. This must only occur once and not every time the request is updated. This value is updated via E-Mail commands. Thanks in advance Graeme
Auto send email Reminder for open tickets to end users.
Hi Support, We are trying to figure out how to auto send a reminder to the end users regarding when a ticket is opened and they have not replied to our resolution or answer within x amount of days. We don't want to close the ticket at this point but preferably be able to send the end user an email to remind them that their ticket is still open and we are awaiting some feedback, is this possible? I have seen the business rules on auto closing a ticket after x amount of days, this is good but the maximum
Urgent - Issues with changing sender name
Hi Below is a screen shot of my issue As you can see the senders name is showing Application Heldpesk Instead of Application HelpDesk Which tab do I go into to change these details?
Backup and Restore Steps Exchange Reporter Plus
Hi, Please someone share the simple PGSQL Backup and Restore steps for Exchange Reporter Plus. Thanks, Ramesh
Approval states traductions
Hello. I can't traduce the approval states to spanish language. I have looked for it in "Traductions", but not appear (not in Spanish nor in English). Well, there are some of this words, but noone of them changes the traduction in requests or in the reports. After do the traduction I have restarted the server. Pending Approval Approved Denied To Be Sent
Mail settings
How do I link my helpdesk email settings to ManageEngine ServiceDesk Plus so that email is logged on to ManageEngine ServiceDesk Plus automatically.
Timestamp in History
Hi all When we look in the history of a request we see that there are some strange timestamps presents. I don't know if this is intended, a setting or a bug? Greetings Jimmy
Get a configuration Backup
Hello, I configured the SNMPv3 to all my cisco switches, and after I added them to Opmanager. I found I can;t get the backup configuration for any other them ? Can you please send me Step-by-Step of How could I config NCM using SNMPv3 to get the backup config Thanks,
opmanager not polling url monitor
Hello, I have a issue in my url monitor is not polling. Recently, I dont have alerts when I down my services (urls), before I have alert for this events In the monithos show that the last pool was: Next Poll at 13 Jan 2017 05:50:40 AM CST Match Content Last Polled at 13 Jan 2017 05:46:41 AM CST Last Alarm I do this test, I have down the service and I check the monitor url and all look ok, so I click for update the status and the status has changed to down and the alert send to the mail only
Implement project clone
Hi, we perform the monthly update of our internal systems and understand that they should be treated as a project, in service desk plus we have the option of creating a task model, but it would be of great use if we could clone the entire projects and edit only what is needed. Att, Fernando Basanella
what are SQL features need to install with SDP
what are SQL features need to install with SDP? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
"sysUpTime" trap showing up as Critical alarm
Hi, my Cisco switches are sending out these "sysUpTime" traps, and OpManager is not only showing them as alarms, it's showing them as critical. Why are these showing up as alarms? And how do I stop them? sysUpTime.0: 82 days, 18 hours, 55 minutes, 56 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10023: 10023 , ifDescr.10023: FastEthernet0/23 , ifType.10023: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10023: down , .1.3.6.1.4.1.9.1.564 WPW-Switch2 Cisco IOS Software, C3560 Software (C3560-IPSERVICES-M),
Unable to scan workstations using agent anymore
Hi I can no longer scan any Windows 8.1 machines using the agent. I can still scan Windows 10 (with agent) and servers (without agent) The server log file reports Problem while analysing exception caused during workstation scan.|org.xml.sax.SAXParseException; Premature end of file. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) I have tried updating ManageEngine Service Desk and
what does Annual Maintenance and Support means
is there any online/offline document that gives you detailed entitlement/SLA of what the $30 per technician AMS is for? I was only given this via email but i need a more detailed version if there is one - Unlimited E-Mail Support all round the year on a 24x5 basis - Telephone support for critical issues. Can be initiated by customer through a Email request or by a call to Australia Toll Free: 1-800-631-268 - Free availability of minor product updates and patches
Migrate data from Sysaid (Linux)
Good morning, I've searched through the forums and found one topic relating to my question. Unfortunately there wasn't a lot of information. So, is there a document / manual / instructions to assist with exporting as much as possible from our Linux Sysaid system into a Linux SDP ? Thanks in advance N
problema con escaneo de snmp en service desk
Utilizo service disk y quiero escánear mis equipos desde el modulo de inventario pero a algunos si los descubre y algunos otros no en estos me dice que no puede conectarse al agente snmp, todas las recomendaciones que mencionan están cumplidas como, de hecho están en un mismo segmento de red por lo que no puede ser una restricción, también son las mismas marcas por lo que no puede ser configuración, aparte de que con otro producto si funcionan todos, Pueden ayudarme
Integrate With AD Manage Engine for Automatic Account Creation
Hi all, I know currently with AD Manage Engine with automation can set Manage Engine to monitor a folder for a CSV file, and create a new account based upon that CSV file. Is it possible to have Service Desk export certain data from a ticket, store it in a .CSV file in a location where manage engine can monitor, and then automatically generate an AD account based upon that. Ideally, the workflow would work as follows: 1. New Hire Ticket comes in. 2. Ticket is approved by appropriate technician /
error using to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time",
Hi, I'm creating a custom report using Query Editor, when I run to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time", I have 2hour difference from result executing via PostgreSQL management. Any Tips?
Would Like a report that would Pull users by AD Attributes
Main attribute that I would like to use to generate a report is the department attribute. I currently pull reports based off OU, but with employees spread through multiple domains, and we have generic OU's for all our different branches of outside sales grouped into 1 OU. It has gotten to the point where the department and cost centers change faster than the IT Department can keep up. If I can created a auto generating report to list everyone in a Department in AD once a quarter for a review to satisfy
Sofftware deployment
Hi guyz, i wanted to ask some help on the software deployment,am new with the software deployment part. Your help will be highly appreciated Thank you! Brian B.
Restore database and migration
Hello there, We are currently using desktop central version 10.0.5 and would like to update it to version 10.0.52. We can not update as we have already forwarded. To solve this problem, we installed the 10.0.52 version of desktop central on another server. In the old version we got the backup of the database and tried to restore it on the new server. And the program version problem warned you that we can not perform your transaction. What we want to ask, 1 - How can we restore the old data to the
Newsletter de Enero
Arrancamos el año con el Newsletter de Enero! Descarga de forma gratuita nuestro e-Book para aprender a administrar y asegurar los dispositivos móviles de tu compañía. Conoce todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Deployment de aplicacion SAP- Desde DC
Debemos crear un pack de instalacion silenciosa, mediante la herramienta "NwSapSetupAdmin" esta la podemos encontrar dentro del DVD de SAP o en el instalador completo. En DC debemos crear el paquete, nos vamos a la parte de Software Deployment-Package-Add Package Colocamos el nombre del paquete. Seleccionamos la opción MSIEXEC/EXE/ISS/Command. Tipo de licencia. Seleccionamos la opción HTTP Path (URL) En la parte de Instalación debemos escribir el argumento, esta parte es importante
Explore the new version of EventLog Analyzer!
Hello Folks, EventLog Analyzer is all set to widen its out-of-the-box support capability to include more network devices into its radar. As a start, the latest version of the solution, EventLog Analyzer 11.4 now supports SonicWall firewall device and provides exclusive security and auditing reports for the same. The latest version of the solution also comes with - Out-of-the-box support to RFC 5424 log formats for Unix and Linux machines - Enhanced performance of Syslog data processing
Send notifications when request level is changed
Is it possible to send notifications to a technician (or a number of technicians) when the request level on a request is changed? A use case for this would be: We have a team of network engineers; Some engineers are more experienced and focus on the more complex requests, e.g. level 2 and above; While the junior engineers triage and attempt to resolve requests in the first instance; The group is notified when tickets are assigned to their group; When the junior engineers are unable to resolve the
ADSelfService Plus build 5324 released
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5324. This build features support for Cisco AnyConnect VPN client for cached credentials update and a major bug fix. Enhancements: Cisco AnyConnect VPN client is now supported for updating cached credentials. 64-bit version of VPN clients are now supported for cached credentials update. The photo attribute can now be set as ‘Read Only’ in self-update layout. Issue fixed: Vulnerability issue in self-password reset
API for Problems
Hi, We use the APIs for Requests, Incidents, Changes and Asset CIs, but the one missing one that we really require is the one for Problems. I noticed a statement on your documentation site that implementing this feature is in the roadmap. Would you be able to tell me when this is expected to go live, please? Regards, Prashanth
API for Reports
Hi, Is there a plan to allow API calls to the Reports module? Regards, Prashanth
How to View User Map
Hi everbody, We are using home folder and i am config user account home folder \\files\folder\username in active directory user and computers, How can i view this map folder using in SDP Thanks
How to change Operation Hour more flexible?
Our Organization need Operation Hours follow: From Monday to Friday, Start Time: 8:00 to End Time 17:00 Saturday: Start Time 8:00 to End Time: 12:00 Sunday: Off. How can I change? Thank vutico@gmail.com
Improper categorizing of scanned assets
When performing a SNMP scan of the assets located within our network, SDP pulls the correct information of the devices but places the assets in the wrong CI Type categories. For example, a Dell Force10 S55 switch is listed as a router under the CI Type. There doesn't seem to be a way to change this anywhere under Asset Manager. Any ideas?
redirect all http to https
how to i go about doing this? i cant figure out where to do this.
Report to extract all communications on a ticket in date order
Is there any report that would provide all the communications on a ticket including notes and emails in date chronological order ie requester communications and Discussion notes (see attached images for examples of correspondence) Your Version : 9.2 Build 9223
RHEL Installation Question
Hi I am trying to work out what exactly are the linux prerequisites for this. I have downloaded the .bin file and am trying to install without success. it does a preparing java virtual machine and prints about 15 lines of dots .... nothing else. I have installed RHEL 6.8 to a minimal install with hardening as per our standard installation. Questions I have. 1) There is a disk space requirement, yet no where in the installation or pre-requisites does it say where this disc space must be in the file
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