I worked on an Enterprise edition that was on premise of Service Desk Plus and had full access to create query reports for specific items like number of closed tickets by technician with these headings:
Request ID | Priority | Created Time | DueBy Time | Responded Date | Resolved Time | Request Mode | Group | FCR |
And another query report to show number of solutions created the previous month by technician and the headings were:
Solutionid | Topic | Subject | Contents | Views | Created By | Created Time | Last Modified By | Last Modified Time | Status |
I have now moved to another company and we are in the process of moving to the Standard On Demand version of Service Desk Plus. I have access to reports and can create standard reports but I cannot create query's or figure out how to create monthly reports like the ones I am use to. These all came in Excel to my email and I used them to create monthly management reports to support our metrics.
Is there any way of doing this?