First response to a ticket does not show up in report
I'm experiencing a problem running version 9.2 Build 9235. I generate a monthly ticket report and often (but not always) I find that the first response to a ticket does not show up in my report. If I manually cross-reference the request ID# I can see the response in the 'Requests' tab, but it's not affecting the Responded Date time-stamp in the report.