We are planning to have a new setup of Manage engine service desk plus msp with latest version  as the existing setup has some issues with Sites which was pulled from AD. Due to which we are not able to create business rules as we need . Hence we have decided to have a new set up in place and import the existing tickets back into the new setup. Let us know is there any other option to clean up the sites and create a new one. If not  i would like to export the existing ticket database including attachments and import it back to the newly created manage engine tool. Request your assistance in this regards and the steps to be followed to do so,

Thanks 

 Sriram