Schedule report error
Hello to all, we have experienced problems with scheduled reports for a specific technician only when report is scheduled with XLS format. This is the error message: java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.isUserContainsRole(ServiceDeskUtil.java:4621) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.addSiteCriteriaForRequestReport(CustomReportDesigner.java:1441) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.alterCustomReportSQL(CustomReportDesigner.java:423)
AerData ServiceDesk Critical Issue
Good morning all, It appears that ServiceDesk is not working properly at the moment for AerData. There was a glitch in SD a few moments ago which made it unavailable for a couple of seconds. Now it’s available again and the new tickets that are coming in are fine, but the pre-glitch tickets are not displaying any information. Could you please verify this issue ASAP? Thank you and kind regards, Bruno Rego
SD Update uninstalls
Every time I perform an update, the ppm unpacks and then says (after about 10 minutes) that the update has successfully uninstalled. I restart the service and everything is fine be it that I am stuck on SP 38. The same has happened with 39, 40 and 41.
Font/Bold Unassigned Tickets
Since upgrading to 9.2 Build 9240, we have noticed that the Font has changed and it's VERY hard to tell the difference between unassigned and assigned tickets now. Is there a way to change this? Thanks
Create Network Folder
Hi Team, I create user template i just wonder do you guys have Custom script to create network folder named same as the username thank you.
Physical Inventory Data-Bulk Import?
Hello, After completing a physical inventory into a spreadsheet, I would like to import the spreadsheet data into CMDB so I don't have to manually update every record in Service Desk Plus Version 9.2 Build 9239. What is the best way to accomplish this? Thank you in advance.
DUO Multi-Factor Authentication Integration
Is there a way to Integrate DUO Multi-Factor Authentication Integration with ServiceDesk Plus MSP and Desktop Central MSP? I don't see any documentation available for this on your website. Thanks!
After update does not sync with Analytic plus, error in some table.
Good afternoon I recently upgraded ServiceDesk plus build 9238, and when I synchronized with Analityc Plus I received the following message. [00:46:04:171]|[01-13-2017]|[INFO]|[108]|: Table Creation Json String {"COLUMNS":[{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Users to be notified","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Upload Link","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Download Link","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Website","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Domain
Add my own package in software deployment fails will not add package
I am trialing Desktop Central, have an issue I have my own SAP install package i want to install. I create a package add the files and details to run the .exe. no errors in the add package form when i click Add Package nothing happens, and i mean nothing no errors no please wait or timer nothing at all. I only seem to be able to add packages from the template library. Does desktop central not support using your own .exe files (not from template library or am I doing this wrong?
Get Last Updated Time using API
I do not see the contents of this field in the API. It is an important one in my view. Does anybody know how to access it?
Back-up Technician Scheduler
When we try to utilize our back-up technician scheduler, it only reassigns the requests based on the due date of the request. We need it to give us the option to reassign based on creation date. If we have technicians out and incidents are created, we don't want the requestor waiting and not being responded to ASAP just because their due date may be later based the SLA. Also, if it were hourly and not just by the day. Some of our technicians work half days and would need to be taken out of the
SDPlus and Office 365 mail settings
Hi Last week our company finished migration to O365 from Lotus mail system. Also email account used in SDP has been migrated. But now I'm trying configure email settings, but without success In log I can see only error- Connection refused We are using proxy service in cloud - zscaler for connection to internet Could yopu please help me configure this function i SDP.
Multiple Software Repositorys (remote locations)
Hello Manage Engine community, We have several offices with each office having their own software repository server. When deploying packages we copy each package on their local server so when our users need software the install does not take long. This works well when installing stuff manually, we remote into a remote users machine and install packages fine. However, now we are doing a silent install using manage engine. When we deploy the packages on our local office (ny) the packages install
Notification Bell Doesn't work
Hi Before some updates, the notification bell stop works. I See another topics and follow the steps and nothing. I check the "Server.XML" file and it's Ok: I check if port 8081 is open and it's ok too. Open and Estabilished: Follow attached the xml file to analyse. Can you help? Please? Regards Rogerio Paliosa rpcorrea@interaxa.com
Local accounts that are locked out
A couple things- 1. Is there a way to see that the local account(s) are locked out? 2. Is there a way to initiate a command from PMP to unlock the account(s)? I haven't found a way and it's creating issues. If you check to see if the password is in sync, and it's not, the account is locked out.
Issues with being able to RDP into systems with accounts that have not been shared to you.
We have 3 domains and with an administrator account logged in when we attempt to RDP to systems with OTHER DOMAIN ACCOUNTS we get the drop-down to pick the domain name, account name, reason, etc. As expected as an Admin account we have access to all the users/passwords so they all show up. However now we have normal user accounts for PMP. They have a single account shared out to them in a single domain, yet when they go to the Login with Other Domain Accounts they get the drop-downs for all 3 domains
Requests and tasks for each project by status
Hello, I'm looking for a report that shows the requests and tasks that are associated to a project by status, like this: Project 1 Open On Hold Work in Progress Closed Requests 5 6 7 10 Tasks 3 4 6 11 Project 2 Open On Hold Work in Progress Closed Requests 6 3 1 22 Tasks 8 1 5 33 Can this be done? We're on v9.2 Build 9227
Enable Mobile Push Notification (Alerts)
Hi, I want to enable the push notification on my mobile in order to act when the device is down. I tried this post; https://forums.manageengine.com/topic/ios-push-notifications but I can't find the page on my OpManager. I am using Build 12200. Kindly help.. Thanks, Jassim
Query Report - Stale tickets
Hello, This might have been posted before and I apologize. I'm looking for the query for a report that shows all requests that are open/on-hold/[custom status] that have not been updated in over a week. In the columns I would only want to see RequestID, Subject, Tech, Priority and Last update time. Thank you in advance for your help.
Analytics Plus Sync Errors
Can someone please walk me through an initial sync when the manageengine servicedesk plus and analytics plus are located on the same machine? I have tried hostname, ip, localhost and have not been able to get it to work. Can I point it to the local DB instead of going through the wizard?
SQL to find Last Login for Licensed users in SD+
We are using MYSQL thank you.
Unable to remove users from Password Administrators
Hi All This may be a simple question but I am totally stumped. In PMP I am trying to hand over ownership to a new administrator. I have created his account, Added him as an Administrator and transferred all the resources across to him. Both of us are now in the Administrators role but neither of us can remove users from either the Administrator or Password Administrator roles. When we go to the Change Roles dialog all the users are greyed out. We have a limit of five administrators and we have
Change Site based on Requestor's Site
Hi, I can't work out how to automatically set the Site in the Incident Template to be the site of the Requestor. I have tried the custom actions but these don't appear to reference anything about the Requestor's assigned site.
reports in MSP
Hello, I have two MSP accounts that belongs different customer and want to hide some reports from them , customize report page for their admin. If is it possible how can i do that. Regards, Ertan
Service catalog form
Hello, I create a new service catalog(laptop lending), Is there any way my user can view only the assets that is available for lending and not all my assets? Best Regards, Vangelis
E-mail Command logic
Hello, Could you please help us to understand the E-mail Command logic? When an e-mail message is fetched containing @SDP@ in the subject: STEP 1: SDP checks if the e-mail sender has a login in SDP Yes > check the role associated to the user profile and continue to step 2 No > treat the message as a reqular e-mail (and create a new requester profile if needed) STEP 2: SDP evaluates the E-mail Command parameters and looks for @@REQUESTEREMAIL=...@@ in the message body
Service Desk Plus for MSP -- Demo installation
Hi Anyone, After installing the demo software, I'm not able to login.. I tried to find the default account via SQL, but its all blank.. Manually checking the tables show all blank.. I downloaded the latest version today, 2/2/17 Help Required to generate the default account and password .. Running on MSSQL This selection comes back blank.. select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id
Vendor record not visible in List
I am trying to add a Vendor because it does not appear on the list however get "FAILURE :Vendor with same name already exists. Please provide a different value"
SMS Service provider help for Self Service Plus
So we are on the newest version of Self Service Plus and are in the testing phase, however, I am having a very difficult time getting ANY response from SMS service providers. It seems that ManageEngine severed ties with ClickaTell, so the ClickaTell addon is no longer available. So we tried doing a ClickaTell account(Trial initially) and using custom settings in SSPlus to test out, however, the clickatell URL of http://api.clickatell.com/http/sendmsg? does not work. ClickaTell claims that is the
BU rule to trigger if field is not blank
Hi I am trying to create a Business Rule that will trigger on condition Level not assigned, Category is an option from our list and another field is not Blank. If I leave the option for the other field as blank (empty) the condition is removed. How can a create a condition where this field is not blank? Do I user "" (quotes) or '' (single quotes) to distinguish a blank? Regards Graeme
Slowness when generating reports
Good Afternoon, I'm currently evaluating O365 Manager Plus, and generating reports seems to take a while. So far, I've only played around with the Email Activity by User report (because that's the only one I really need), and it normally takes over an hour, after clicking "Generate Now", for the report to generate/update. Even with a filter applied to limit the scope of mailboxes, it will take over an hour. is this normal? Also, it seems like with each additional attribute I add to a filter, performance
SDPlus - SharePoint Integration
Is there any way or plans to integrate SDPlus with SharePoint? I'm asking on behalf of my Director who is interested in such a thing.
Import Photos with ADManager
Hello I get hte following error when trying to import bulk photos. The used being used has access to the UNC path/Share and so has the service users being used in "domain settings" in Ad manager. Why do I get this error?
Issue - Exporting The Service Desk "WorkOrder" Table To Crystal Reports
Hello Experts, I'm new to Service Desk, so forgive me if I'm making an obvious mistake. I've pulled the Manage Engine Service Desk database and all of its tables, columns etc into Crystal Reports. [In case you don't know Crystal Reports is a piece of software for creating reports from virtually any data source - in this case, Service Desk's database.] Now, I've had a look at an image of Service Desk's "Work Order" table from October 2010. (See image 1) Image 1: Inside the "Work Order" table; you
NetFlow with OpManager
How do I use the NetFlow and NCM feature with Opmanager?
Possible to add members to projects in a group?
We often have the same people working on multiple projects. Can we assign members to projects from the group level so we don't have to select each person for each project?
Cannot install SP to upgrade from 9900 to 10250
Hello I've 9900 NFA installation on x64 RHEL I copied the JRE Upgrade pack to /opt/ManageEngine/NetFlow I downloaded the upgrade file AdventNet_ManageEngine_NetFlow_Analyzer_9_9_0_SP-0_2.ppm After stopying the service, I've cleaned the RAW data using rawCleanup and then tried to run upgrade, but it hangs like this: [root@nfa bin]# sh UpdateManager.sh -c Looks like the database backup was not taken. Please run the BackupDB.sh in /troubleshooting folder to take backup of your data before migrating.
User's full name visible to computer listing columns
Currently Desktop Central can show currently logged in user information in all computers view (when you add the column). There should be a way to get also user's displayname. This is not possible with current 10 version of Desktop Central MSP or is it?
Report to show number of requests / incidnets
hi all im looking to build a report to breakdown how many requests and how many incidents we have assigned to a particular group Example Service desk Incidents 25 Requests 36 Also would it be possible to get this as a % on the overall total Thanks
Run SD+ as a virtual host
Hi there I am in the process of installing Servicedesk Plus on a server that is allready running a instance of apache. (Ubuntu) I been looking for a solution to run Servicedesk plus as a virtual host on the same server. On the same IP and port number (80 or 443) but on a specific host name. I know this is possible on "ordinary" web sites in apache... I already run three web sites this way on this server, but not Servicedesk plus. I know it is possible to run it on another port number, but that is
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