Hello to all,

we have experienced problems with scheduled reports for a specific technician only when report is scheduled with XLS format.

This is the error message:

java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.isUserContainsRole(ServiceDeskUtil.java:4621) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.addSiteCriteriaForRequestReport(CustomReportDesigner.java:1441) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.alterCustomReportSQL(CustomReportDesigner.java:423) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:5933) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:5599) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4568) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4246) at com.adventnet.servicedesk.report.task.ScheduledReportTask.generateReport(ScheduledReportTask.java:344) at com.adventnet.servicedesk.report.task.ScheduledReportTask.executeTask(ScheduledReportTask.java:159) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)

Could tell us if there are any solution for this issue?

Thanks in advance