Can anyone provide a java/python sample of invoke SDP Attachment API?
I try to using SDP Attachment API to add some attachment into request using Java/Python. But it always failed. Anyone can help me? Thank you in advance.
Requests against sub accounts
Good morning, I have a question regarding the use of Sub Accounts, we have customers that have multiple sites against which Requests can be made and subsequently have contacts that are centralised at the main site but will need to log Requests against the sub accounts. How can a contact specify the sub-account against which the request is relevant too, in the portal I can see no way of assigning the Sub-account and I don't want this to have to be a manual change process by a Technician?
Manage VMWare from opmanager
Hi every one I am wondering if OpManager plus v12 can let me create snapshot or clone from opmanager GUI in the vcenter or esx ?! Thanks
OPManager SNMP v3 Time Synchronization Error
Hi, We are testing OPManager using SNMP v3 connection but we are having a time synchronization error. Note: When we use the SNMP v3 then disable the authentication and encryption the device query successfully passed. Please refer to the image below: 1. Adding Credential 2. 2. Adding Credential. 3. Device successfully added using SNMP v3 credential. 4. SVC SNMP setting 5. TimeSyncronization Error
Room mailbox/appointments report
I noticed there's an Appointment report under Custom. But this only gives you the past. Is there not a way to generate a report of appointments and room mailbox/calendar schedules for say, the next 90 days or so? So upcoming events can be reported on?
Mandatory Fields - Requester Details
Hi, I am trying to edit the Default Request template for the Requester and I cannot set fields like "Asset" as Mandatory, but this only happens with the fields that are inside the "Requester Details". I can perfectly set fields like Group, Category or Sub-Category as Mandatory. Thank you very much for your help in advance, Mario Douraod
Automatic set request to resolved when Resolution field is populated
Hello My company and my self just started using Servicedesk Plus. I would like to know if theres a way to automatic set request status to resolved when resolution field is populated or when you save the resolution? Martin P
Service Desk not running
OS-Windows Server 2008 Standard R2 IIS is running port 80 works service desk is supposed to be on 8080 everything was working on it till yesterday than it quit responding I have looked at the services they all appear to be running but have restarted the server several times with nothing changing tried connecting with localhost on port 80 on the server and nothing any help would be appreciated what services do I need to look closer at to make sure everything is up and running we have been using this
Does service desk plus support IMAP with starttls?
I am trying to get service desk plus 9.2 build 9234 incoming mail working with IMAP and starttls but it is not working. Does service desk plus support starttls? My database is MSSQL.
Upgrade Cisco IOS
Hi every I am just wondering if the NCM on OpManager pluse v12 Can let me upgrade the IOS version from the gui or just backup only ? Thanks
Custom Report - Admin Users & Groups by Server
I found a report from last year here in the forums and modified slightly. I want to show both users & groups within the administrators group. Right now this report only shows users, but not the sub-groups. How do I add those as we manage many of our servers by ad domain groups. This would help with security and identify if any servers are misconfigured for admin access. select resource.name as computer_name,domain_netbios_name domain_name,invgroups.name as group_name,invsystemusers.caption as
Requesters view
How can the requesters view tickets created by other requester belonging to the same team?
Report Query - Software Report by workstation with IP address
I have a query I found on here to list all workstations with specific software installed. It works fine, but now I need to add the IP address of the workstation and can't seem to get the query correct. Here's what I have, missing the IP address: SELECT (SoftwareList.SOFTWARENAME) "Software_Name", SystemInfo.WORKSTATIONNAME "Workstation", MAX(aaaUser.FIRST_NAME) "User" , MAX(deptDef.DEPTNAME) "Department", MAX(aaov.NAME) "Site", longtodate(max(SoftwareInfo.FILECREATEDTIME)) "Installed On" FROM SoftwareInfo
Exlude device from Network Scan
hi I have multiple computers that show up on my failed scan list. I would like to be able to exclude them from the future scan. Is it possible to excluded certain devices (by devices Name or the IP Address ) from being scanned ? already saw this Admin->Windows Domain Scan/Network Scan and also from Admin->Scan Settings but cannot find it in my system. I use desktop central version Version:10.0.28 best regards,
hide field in request details
Hi, is it possible to hide fields in Request Details area? I can hide fields when the area is in editing, but not when it is in view only (eg hide Priority or Custom Fields). Thanks
12100 cannot monitor Esxi host
12100 cannot monitor Esxi host, use vmware certificate. how can I do. ? Thanks !
Notes Not Being Added
Hello Help Desk, Our department has been having an issue with notes not being submitted/saved after clicking the Add Notes button. It will often just "hang" with the grayed out Add Note button. This leads us to have to refresh the page and, in turn, lose the text that we just entered. This has caused us to type everything into a separate text editor beforehand just in case it happens. Also, this doesn't happen every time so it is tricky to replicate and troubleshoot. We are currently using ServiceDesk
Differences between SDP on Windows vs. Linux
Hi, We have been running ServiceDesk Plus on a Linux platform for a few years now, but are considering the option of using Windows as part of an internal datacenter migration exercise. Apart from the addition of the WMI scan capabilities and the AD integration (that we have been substituting via a LDAP configuration until now), are there any other differences that we should be aware of if we choose to effect this platform change? Regards, Prashanth
Desktop Server for Linux
Hi, Is Desktop Central Server available for Linux platform. If you are working on it the approximately how long its gonna take to release Linux compatible server. regards, Shahzad
New viiewa in the customer portal
I like to add an extra view (filter) in the customer portal, any ideas how to do that. regards / Mikael
SCP : Business rules to report?
Dear sir, Can we report all business rules in SCP? best regards
Modifying or Disabling Threshold Management for Multiple Routers/Switches
Hi, I'm using OpManager 11. We have a substantial amount of old Cisco hardware that is desperately in need of an upgrade. The problem I'm running into is now that we've added some more access points, we're pushing so much traffic through some of the Cisco routers and switches that I'm constantly getting Threshold Violated warnings. I can adjust the warning settings on each individual device, but it's very time intensive as each device has numerous ports and each needs to be modified. Is there
Add approval for all requests
Hi I want to send approval for department head's of specific site (they are not technician) for all requests (including service requests and incident requests) upon request raised by requester automatically. what's your best suggestion in my case. Thanks
Bundled Postgre DB Password on Windows
Hello, When we install Manage Engine - Application Manager 13 on Windows with Postgre (bundled database) it does not ask for user and password for database. So my question is what is the default user & password for that. How to change password for postgre database. Thanks Syed Hasan
[MUST UPGRADE] Auto patch update and startup issues build has been fixed
The 4014 build of O365 Manager Plus has a bug which causes issues in auto update. As a result, the product fails to startup. Am I affected? Affected build: 4014 If you are using the 4014 build with auto update enabled, then you may face this issue. How to fix it? It’s simple. Follow the steps given below: Stop O365 Manager Plus. Click Start --› Run --› type "services.msc" --› Stop "ManageEngine Office365 Manager Plus". Click here to download the ZIP file, which contains RoboUpdaterInfo.xml and resetRoboUpdate.bat files
Time Format
Good day, SDP stores dates as what appears to be Unix Time. How do I convert this to human readable form if I use Microsoft SQL? Thanks,
What is Overdue Status condition?
Dear All, I would like to know what's overdue status condition please see below example. Ticket already closed but we need to change/update dueby time as actual plan and this task not delay, but overdue status still show not change (overdue status=true). from this example: Created Time : 09/01/2017 08:47:26 Responded Date: 09/01/2017 09:16:00 Dueby Time: 19/01/2017 17:30:00 Completed Time: 16/01/2017 11:13:45 Assigned Time: 09/01/2017 09:13:29 Overdue Status: true Resolved Time: 13/01/2017 10:23:14
Issues with OpManager 12200 Enterprise install
Good Evening We have installed OpManager 12200 Enterprise from new. (New Application server and new SQL Server) I have managed to get the system to install but the windows service does not start. It errors with the below error messages: Event Logs - "The ManageEngine OpManager Central service terminated with the following service-specific error: %%4294967295" Service Start - Attached Can you please assist with this as we are unable to get the service started. Many thanks
Overlapping Contract for same product to an Account is not Allowed
Hi! I'm running Support Center Plus 8.0.0 Build Number 8015. In contracts module I want to add 2nd contract to the account, but I get message Overlapping Contract for same product to an Account is not Allowed, although I'm using different products. I have several accounts with more then 1 contract and this really irritates me. Thanks in advance //Marjan
Not able to send internal emails from with in SupportCentre
Hi, We have never been able to send internal emails from within our SupportCentre e.g. Business Unit email address is fleet.management@............. If I try and send an email from within a ticket to fleet.management@..... with the reference # of the ticket I would like it to go into e.g. Request ID ##69861## 948WEF - Payout figure & Cancellation The email will send from the outgoing ticket, but it never turns up in the ticket that the request ID # We do have a rule in the attached location, but
Error starting PMP
Hi, After an reboot of my PMP server, the PMP services will nog start. The ballon in the right corner is red, saying : Failed to start the PMP services, Reason Access is denied. But when I check within the windows services console, the PMP service is running. If have for a testing purposes installed the 30 day version. Can you help me with this ? Kind regards Jeroen
Error upgrading to version 8400
Just put this into support but I figured I'd ask here too in case someone has an idea. I was asked to upgrade a PMP installation that is currently on version 8301. However it doesn't even get past the first patch to go to version 8400, the installation reaches Post invocation in progress then changes to Error Occurred... Uninstalling. The following messages appear in the command prompt window: C:\PMP\bin>UpdateManager.bat 1 file(s) copied. Could Not Find C:\PMP\mysql\bin\HASecondary.conf
Domain Scan Asset State and User
Hi, I have the domain scan working fine but want the defaults to be the following; Asset State: to be "In Use" not "In Store". User: User to be "Last Logged In User". If the scan finds it on the network its obviously in use so would be good if it can reflect this. Thanks Steve
Removing AD group from Account Expired Users
Hi. I would like to remove an AD group to save licenses from Expired users I can get a CSV file containing Account Expired users from AD Manager. Uploading that CSV file with UserprincipalName attribute to AD Manager I can remove a AD Group from those accounts. Will that be possible to do as an automated procedure? Thanks Torsten
Issue When Creating Rules for Custom Templates
So I'm having an issue when creating rules for a custom templates. I have a template for creating users and I want to automatically populate the home folder directory field depending on the OU chosen for the specific user. My first 3 rules are working correctly. I noticed that my last 12 rules aren't working. I've also realized that the "select field" dropdown is showing up differently for each the rules that work, compared to the rules that aren't working. For the rules that are working the
Very slow to return response on password resets
Hi all, I am currently in the middle of setting up a POC of this product, we are hoping it will solve our issues with syncing up Azure AD and on prem domain passwords without paying the stupid Azure AD premium costs. So... i've got it set up. O365 linked and full AD domain linked. It works... BUT... It is incredibly slow to return a response when resetting passwords. Performance is totally fine with every other screen, but when attempting to reset a PW, it takes several minutes to eventually respond.
To find not rebooted system X days - AD computer LastLogonDate.
Hi, Please share the possibility, normally in AD computer we can find the computer last logon time. Based on that we can find the system when last longing and based on that we can determine the when the system was rebooted, In corporate mostly the user don't reboot the system. if we add the feature in ad manager plus, Most help to administrator. Mariappan S
Remove registration request .
Hi, We want to remove the option that request the user to register , when an user tries to reset his password a message is displayed with this message : "You are required to subscribe for Verification Code. Please login (if you remember your password) and subscribe. Contact your admin in case you don't remember your password." How can we remove that the users don't need to register to reset or change the password ? Thanks
Custom script
Hello, First of all, apology if this forum is not the correct for this topic. I have a custom script for detecting volume mount points. This script, is one of the resources from the script templates (link). I want to show a graph or save a historical for the mount points. Is this possible? Thanks, Jordi
Error with Alarms count in Infraestructure View
Hello All, I have the widget "Infraestructure Snapshot" in the overview dashboard. There, for example, the Infraestructure "Office365Azure", shows 14 alarms But I access there, it shows only 6 alarms. I have the Build number 11600 Thanks, Jordi
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