We have created a quick phone call template, the purpose of the template is to log a phone call, but on a creation of the ticket, it will also be closed at the point of creation. I would like to see how I can stop the ticket creation email notification and just have the close out notification (have a business rule that is the mode is "Phone Call" then send out a notification to the contact) 

Also is there a way that I can assign the Quick phone call template to the "log a call" feature?

Cheers

Cathy