Changing Scanned Assets

Changing Scanned Assets

We are trying to leverage the asset management section of Service Desk Plus but unable to make the required changes. 

For example:

There is a product type 'Switch port'

When we scan the IP range of that network for other devices, (workstations, server, etc) the IP address of the switch port (or even the ILO on the server) show up in the scan.  When we go to Assets - All Assets screen the 'actions' menu is limited to:

Modify State, Add to group, Configure Depreciation

When we open the CI Details - Actions - Modify Type : there is no option for Switch Port


We are having a similar issue with our DVR Devices that we use to manage our security cameras.

How can we properly re-assign these devices so that they are not all appearing as 'CI Type: Workstation'?

                  New to ADSelfService Plus?