Move request from one site to another even with limited access
Hi Team! I know how site-restriction works in ServiceDesk but wanna start this thread and hopefully I can get a smart "script-guru" to help me out with this. Background: A ServiceDesk installation. That ServiceDesk installation have multiple sites. That ServiceDesk installation have multiple techs in multiple sites. That ServiceDesk installation have multiple support groups in multiple sites where they have techs. Scenario: Site 1 - One tech is working in site one. Site Stockholm. This tech has
List of Monitored Items & Thresholds
Hello, I am not sure if this was already asked but I could not find it in the threads. I would like to basically do a quick inventory of what monitors I have already configured and the thresholds set including the notification profiles (i.e. web alarms). Is there a way for me to extract this directly from OpManager (v11 and 12)? If there is already an existing thread about this, can you please direct me to that thread? Thanks you.
Generate At-Glance-Report - OpManager 11.6
Hello! I want to create an At-A-Glance Report in the OpManager 11.6 without using the Old UI. Is it possible to create one over API or with an HTTP Request? Will the OpManager 12 support At-A-Glance Reports and if not so how can I generate a Report that is equal to an At-A-Glance Report? Greetings!
Notification Rules for Shared Technician and Requester
I've successfully shared a request with a Technician but the technician doesn't receive any notifications to when a reply has been appended to a request. Can we have this functionality implemented so Shared Technicians and Requesters can see any notifications via email?
problem import extreme networks mibs
hi all, when i try to import/browse the latest xos mibs by extreme networks i get this error: Error parsing MIB:15.4.1.3-patch1-5_MIB.txt Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/15.4.1.3-patch1-5_MIB.txt. Couldn't resolve these TC constructs : { ExtremeLocationDetectMethod, ExtremeLocationDetectMethodBits } any solutions? thank you
PPM Installation Failed - After Upgrade to 9311
Hi All I've come across an issue after an upgrade to 9311. When I try and run the run.bat file I get PPM Installation Failed. Any solutions to this issue which don't involve a restore? Thanks
Cant delete requests or assets
Hi, I’ve set up a new testserver with a backup from another server. The server is working fine, but I am not able to delete requests or assets. When I delete a request It gets moved to the trash, and when I delete the same request from the trash I get “Requests deleted successfully”, but the request is still existing in the trash. When deleting an asset I get an error “FAILURE :Problem while deleting workstations. Please report the problem to the system administrator. Support file will have the
Dynamic Field visability on saved request
Hi, Is there any way of not showing all the dynamic fields from the form in the Request Details section on a logged call if not relevant/an answer was not selected: See attached example Many thanks, Lisa Your Version : 9.2 Build 9236
ApplicationsManager Java7 connect WebServer https TLSv1.2 HIGH CipherSuite
Hi. I have been trying to monitor Apache WebServer, nevertheless I receive an error javax.net.ssl.SSLException: Received fatal alert: protocol_version. My configuration is: ApplicationManager 13100 running on Java 1.7 release 121. My site is: Apache WebServer running only on TLSv1.2 and HIGH Cipher Suite configuration. Is possible?, What I need doing? Thanks
False alert: Disk run/user remonved
Hi, We have a reccurent alarm 10 times every day on a Linux monitor: * Disk /run/user/0 removed Two questions 1. Except to migrate to v13, do you know if there is a workaround to avoid this fake alarm? ** ignoreDisks option /run/user/* ** We have seen a fix in v13 release note about exclusion wildcard for disk monitoring ** A 'False Disk removed' alert was being generated even when the disk was present in the ignoreDisks option. This issue is fixed. 2. Do you know detail about the
Import data in computer note field
Hi, I have an excel sheet with the computername and notes from our old management program.. It is possible to import these data in computer note field? Thanks Rainer
Generate report with telephone field
Hello. I need to generate a report using Desktop Central that includes the "telephone" field in AD. I am using build version 10.0.83, and I can click on the Reports tab > User Reports > Active User Accounts and see a report of all users. However, when I try to customize the fields, all the phone-related fields are available EXCEPT the "telephone" field, which is where we populate most of our phone numbers. Is there a way to get that information on a report?
Desktop Central Client Service not running
We have recently upgraded a few computers to Windows 10 1703 and we find the Desktop Central service on the local PC does not load automatically on startup even if it is set on Auto startup. We are running version 10.0.5.
2-Factor Authentication, Lost phone, only admin - what now?
I am the only admin in Desktop Central, and have2-factor authentication enabled, but I've since lost my phone (actually, it got destroyed). I know my username & password, but can't seem to find any way to send myself a recovery email or replacement QR code. Any assistance would be appreciated.
Desktp Central block Creators Update
Hi, how I can block the Windows 10 Anniversry and Creators updates? Regards Rainer
Difference between Desktop central 9 and 10 ?
Hello team Can you tell me how is it difference? any reason to upgrade? appreciate your answer. Thank you Roy
Query: Can end-users (Requester) be given the rights to view change requests in ME, as well as view specific reports in the reporting module.
Query: Can end-users (Requester) be given the rights to view change requests in ME, as well as view specific reports in the reporting module. SDP Database: PGSQL SDP Version with current build number: 9.0 (Build 9027)
APM - Custom Fields
Hi, Is there some query to obtain all the information for group monitors that have information in the Custom Fields. Thanks & Regards!
Autoassign ticket based on email sent To:
ServiceDesk Plus monitors an Exchange mailbox with a default address of HELP@domain.com I've added an email alias of DEV@domain.com to the HELP@domain.com mailbox I'd like all tickets sent to HELP@domain.com to be assigned to HELP support group I'd like all tickets sent to DEV@domain.com to be assigned to DEV support group. I've created a business rule definition looking for the criteria of To: IS "DEV@domain.com", then perform the action of Place in group "DEV" This does not seem to work.
A good way to get an inventory report?
Hi, I'm struggling to find a good way to generate an inventory report of all devices in NFA. Compared to Opmanager or NCM there are pre-built inventory reports that are very good and informative. In NFA 12.2 there doesn't seem to even be a report for this information. Is it possible to generate this with a DB Query?
UpdateManager problem
Hi I would like to upgarde from ServiceDesk Plus Standard build 9205 with ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm I got error like in the print screen 2.png when I use UpdateManager GUI (UpdateManager.bat) What should I do? At the same time later I will want to perform upgrade from ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm to ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_11_0.ppm
Did you know - How to configure password synchronization for Google Apps.
ADSelfService Plus can be used to synchronize any change made to your Active Directory passwords to your Google Apps account. This feature captures all users' Active Directory password resets and changes and automatically sync with their Google Apps accounts in real-time. This week, I’ll walk you through the steps to configure password synchronizer for Google Apps. Step-1 : The first step to configuring password synchronization for Google Apps with ADSelfService Plus is to provide domain-wide
Requester auto creation from email
I'd like to prevent the auto creation of requesters in the system when a new or unlisted requester sends an email. I still need to process these requests but don't want a new requester created in the system? Is this possible? Thanks.
Agent settings
I need some help with configuration settings for my Desktop Central agent and hoping someone here can help me out. I have a mixed environment in which we have a central office where users would be local to the DC server, for these users the Local office agent would be best. However, the majority of the staff works as consultants at other company's office buildings. Since we have no control over their environment we have determined that using the remote office agent would work best. 2 questions
looking for info on setting up clustering in win 2012 R2 with no shared disk
We are just starting our adventure with Password Manager Pro and are hoping to set up clustered SQL servers and clustered PMP servers at our main office and our DR site. All servers will be running win 2012 R2 and will be virtual, running on VMware ESXi 6. I have built the SQL and application server pairs, added the Failover Clustering feature on each server, and configured the two Failover Clusters, one for SQL and one for the app servers. However, once this process was finished, I find that I
SDP crash in browser after certain time since upgrade to 9309
Since we upgraded to SDP 9.3 build 9309 some users are reporting they get signed out of SDP after a while. They basically get an error message and when they click Ok they get sent to the login page and have to re-login. Is anyone else experiencing this behavior? It seems to be dependant on the browser you are using since Chrome seems to work ok but IE and firefox gives the error. In chrome I got the following error: I wasn't able to access the site until I cleared the cache or open an incognito tab.
block Windows Updates
Hi, how can I block Windows Update, feature,.. like creator update? Regards Rainer
Password Manager Pro Build 9002 Released
Hi, This is to announce the release of a minor version - Password Manager Pro build 9002. This build incorporates a number of important bug fixes for the 9000/9001 versions and is recommended for all users. You can take a look at our release notes to learn more about the bug fixes included in this upgrade pack (build 9001). How to Upgrade to Build 9002? Existing customers of Password Manager Pro (PMP) can download the upgrade pack from the following URL: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Take ownership of custom reports and scheduled report
Hi Support When your dev team will fix issue with this old issue related of missing functionality to view/take ownership of custom reports created by other user and scheduled reports. There are many situations when admin must to edit them because somebody left the company and e-mail in report is not valid, somebody is on annual leave, left company... etc. I reported this problem over year ago and many other people complain about lack of this feature. I can't believe that adding another option to
ITSM/ITIL and Request Types
Folks, We are trying to encorporate our SDLC into SDP+. I'm wondering if anyone else has done this. We would like to, in some way, separate enhancement/feature requests from support requests, but we aren't sure of the best place to make that separation. Do other people use Category/Subcategory/Item to make this distinction? What about using an entirely different request type (e.g. Incident, Service, Enhancement)? Should we leave it as a service request type and put it on hold we we track SDLC through
SHA256 support - help
Password manager team, We are using Password Manager build 9001. We need to configure our password manager site with a sha256 certificate. I am following your guidelines https://www.manageengine.com/products/passwordmanagerpro/faq.html#openssl I notice that It is creating a SHA1 key when generating the CSR: openssl genrsa -des3 -out <privatekey_filename>.key 1024' Can you please tell me how to generate the relevant SHA256 key please. Thanks Matt Barnes
Desktop Central and Always On SQL support?
Is Desktop Central available to be utilized with a AlwaysON Configuration for SQL - Basically SQL failover cluster (High Availability) We were able to get it to work however it appears that after a few days it loses its connection and the service just stops. We then restart the service and it runs fine for another day or two Thanks,
Secure your computers from Fireball Malware
Dear Users, It's time to save your desktops. Fireball, a recently popular adware/malware infection has affected over 250 million computers across the world. This browser hijacker gets installed in our search engines and causes severe threats which also includes installation of more such malware. Why fear when you have Desktop Central :) Refer the article given below to know how Desktop Cental helps on securing your PCs from Fireball malware. https://www.manageengine.com/products/desktop-central/secure-computers-from-fireball-malware.html
SDP- MSP_ Default Solutions in Resolution tab
Hi there, I see there's multiple threads of the Solutions auto suggest when adding a resolution, also see there is a fix. Is the fix the same for SDP- MSP? Regards
jMeter
Does anyone have information on how I might integrate jMeter results into OpManager?
ServiceDesk Plus and AlwaysOn SQL Availability groups
Good Afternoon, Does ServiceDesk Plus support MS SQL AlwaysOn Availability groups? We are wanting to set it up on a MS SQL AlwaysOn Cluster. Also if we enable ServiceDesk Plus failover, does this support MS SQL AlwaysOn as well? Thank you!
OpManager 12 monitoring HP 3PAR SAN
Hi, I am trying to monitor a HP 3PAR SAN and while I can get it into OpManager I only really get basic monitors. Does anyone know if there is a way to get the proper in depth monitors that OpStore used to have? Thanks Tim
Ability for a Request ticket to link to predefined Form or external template?
Hi Guys, We have certain templates within our business that have to be filled in for new starters or new equipment etc. Is there a way within a servicedesk request template to link to a specific form / external template? So basically a line manager can request access to our "New starter template" on sharepoint or another location via the self service portal or request form. This template covers access to company applications / email set up / telephony etc. Once these have been created by our technicians
Free webinar: Configuration management done right - Prevent network outages and be disaster ready!
Hello there! We have a free webinar coming up on 28th of June, 10 AM PDT! The agenda for the webinar will be: - Cost of network disasters - Causes of network disasters - Disaster recovery with NCM - Backups - Restore configuration - Change management - Compliance - Firmware updates - Configuration Mgmt challenges and its solutions Register here to join the webinar.
Looking for Applications manager migration procedure fron v12 to v13
Upgrade from manage engine/application manager v12 to v13, installed in Linux OS. Many thanks in advance for your support. Best regards,
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