Reply with a template and close the ticket based on certain criteria
We'd like to setup a business rule to complete certain fields (Category, subcategory, assign technician) and the resolve the ticket and send an auto reply to the user based on certain criteria. (like a very specific subject line)
Is this possible? We were able to assign and set the catergory, but the auto reply does not seem to be available. (Would like to use a reply template for instance.How can this be achieved?
Thanks