ManageEngine Log360 free online workshop series (week 2) - Register now
Auditing log data from network devices can go a long way in mitigating network breaches. Your network security solutions such as firewalls and IDS/IPS generate large volumes of syslog messages everyday which need to be analyzed to ensure network security. Learn how you can use Log360 to perform a thorough network audit and receive real time alerts for security events of interest in part two of our on-going free online workshop series. Free online Log360 workshop series Episode 2 - 14th June 2 PM
ManageEngine Log360 free online workshop series (week 2) - Register now
Auditing log data from network devices can go a long way in mitigating network breaches. Your network security solutions such as firewalls and IDS/IPS generate large volumes of syslog messages everyday which need to be analyzed to ensure network security. Learn how you can use Log360 to perform a thorough network audit and receive real time alerts for security events of interest in part two of our on-going free online workshop series. Free online Log360 workshop series Episode 2 - 14th June 2 PM
AD360 rolls out Build 4112 with Smart Card Authentication
Hello Everybody! We are happy to announce the release of the latest build of AD360 – build 4112. The highlight of this build is the all new Smart card authentication feature which lets you login to AD360 with your smartcard bypassing other first factor methods. New Feature Smart card authentication: The use of smart cards/ PKI/ certificates has been enabled as additional options for AD360 login. If you have such an authentication system configured in your organization, AD360 can be configured to
Error during Backup
I got this error while backup. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown
Is it possible to edit the Add Requester form?
Hi, Just wondering if its possible to edit the form to allow me add the address of a requester? Thanks
Request does not fall under permitted scope. So you are not authorized to update the same.
Hi, We created a new IT Service Request which we are getting a few problems with : 1) Request is raised by a technician in Team A , the name field is filled with the Requester. 2) The Request is set to go to another Support Team B - It is not visible for requester as we dont want them to see it. 3) The Request errors when submitted but still raised (Has no mode data) 4) Technician in Team A cannot view the request, mainly as they dont have access to Team B's support group presumably. Can ITSRs be
SD+ LogIn troubles
Hi, After reinstal SD+ I have problems with LogIn. Default administrator/administrator account isn't working, as well as guest acconut. I tried to switch my Google Chrome language to English, tried LogIn in IE. Then, connected to DataBase, tried to reset the administrator account by following instructions on the link: https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 . My version is 9.3, db is postgresql . Log: ________________________________________________________________________
ChangeDB error
Hi All, Following the pmp-help.pdf, I'm trying to change the default DB from Postgres to Sql Server My server is a Master (I want to implement the HA) windows server 2012 r2, with sql server 2012 express edition, and the db owner is (then I will change it) the domain administrator I have created the certificate, and save it on the PMP store Launching the db change configuration , after the procedure ends, on the log file I have this error com.adventnet.passtrix.utils.PMPChangeDBServer validateDataBase
Custom view to filter problems by support group?
Is it possible to have a custom view to show only the problems related to a specific support group?
Ad manager Plus Instalallation
Hello, We have just purchased Ad Manager and we are about to install the software. We already have Ad Audit Plus installed on a dedicate machine, a windows Server. We were wondering if we could install Ad Manager on the same server, because it seems to me both products are modules of the same software solution. Is this correct ? or is it recommended to install diferente parts on diferente machines ? Best regards Luis silva
What's New in SDP Site - not up to date?
I noticed that the What's New in SDP site went back to March 2's updates yesterday and no longer shows the updates made to the Dashboard and the more recent updates in May. Did something change or was anything backed out? https://www.manageengine.com/products/service-desk/whats-new.html Just wondering.
Auto Assign Tasks
How the SDP system can auto assign tasks to technicians once a task is completed? Please advice.
OpManager Application Manager Plug in Trick
Hi, I would like to ask if there's a way to know the build number of my Application Manager without logging in the AppMan Plugin.
OpManager unable to obtain CPU, ram, disk utlization
OpManager unable to obtain CPU, ram, disk utilization on AIX servers using SNMP We unable to setup CLI on our AIX servers due to security policy. Please advise whether any alternative methods to monitor CPU ram disk utilization from AIX servers.
Blank resolution when you create a request manually
Hello to all, after upgrade to 9039, we have experienced a bug with manual request creation. When we create a new request manually from Request Catalog -> New Incident, SDP creates a blank resolution also (technician doesn't create manually). After some tests, we can see in Chrome Browser (on the rest of browsers SDP doesn't show anything) the following text in resolution: <br /> Could you give us a solution for this issue? Thanks in advance
HP Warranty Scan's
I recall in the past there was an issue with pulling HP warranty information. Has there been any progress made on this? I know I can speak for many here whom could greatly benefit from having this working.
Storage EMC Vmax3
Estimados, como andan. Queria consultarlos si saben de alguna manera poder monitorear Storage EMC Vmax3, via Apps Manager. Saludos y gracias Daniel
Here we go again, need to clean out "bad" sites
I searched, and followed all procedures listed here: https://forums.manageengine.com/topic/delete-site-13-3-2014 It removed about 5 of the 21 sites we need to clean out. We want to delete these sites because we don't need them and having them around is causing the "Site" field to show up and causing confusion. I ran a report of all CMDB objects and their sites. Nothing that is actually visible still has a site association. It looks like the site associations are all from old objects that were
Manage work from home users
I'm trying to figure out if Dekstop Central is a suitable solution for managing and providing support for users that work from home. What I most want to know is how to get the agent on a users computer if they are not on our network. I see there's options for remote office, but I don't know if this is what I'm looking for, since every user is on a different network, and not in one centralized off-site location. So what's the best way to install the agent on a computer outside of the office network?
Reports to Dashboards
How do I go about converting an existing report into a dashboard widget? Also am i able to generate a report graph by itself and exclude the date without needing to manually remove the data?
Resource Fields No Longer Automatically Populate with Field and Form Rules
I have lots of resource fields that would auto-populate the values of a multicheckbox when a service catalog request is created. After upgrading to version 9309, none of the resource field values are being populated. Here is the code I'm using: $CS.setValue("RES_3036_QUS_2429",["App 1", "App 2", "App 3", "App 4"]); Any help is greatly appreciated since this affects our new employee onboarding process.
Bell problem
Hi, after upgrade the Bell notification dosent work. 9.3 Build 9310 Port NIO 8081 work find. Then Execute the query below on the reports tab ->New query report and check whether the param value is true for Dynamic notifications select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%'; This is OK and ENABLE Gracias Leandro
Password Verification Failes - ESXi
Hello, i have currently a problem: I am evaluating Passwordmanager Pro and for testing purpose i added an esxi host as ressource. The verification of the password fails: "Password is not sync" though the ssh connection works. So i am not able to change the password of the esxi machine. In the logs of my esxi host (auth.log) i found following infos: 2017-06-13T14:27:58Z sshd[3415294]: /etc/ssh/sshd_config line 15: Unsupported option PrintLastLog 2017-06-13T14:27:58Z sshd[3415294]: Connection from
Incident Closing Rules
I was wondering whether there is a way to create Incident Closing rules as well. the option is there for Requests and Tasks, but not for incidents. Is there maybe a script that we can create/do via a trigger? We need to enforce certain checks before a call (Incident/Request/Tasks) can be closed. For Example Worklog. Regards Albe
High Availability Status: not running
Hi All, I have this error reporting in each server, master and slave Have you any idea? I have a postgres db , 2 Windows server 2012r2, virtual and physical Regards
[KB] Dodge Emails Carrying Malware Masquerading as Legitimate File
A newly discovered malware is masquerading in the form of a Microsoft PowerPoint file which downloads the infection as soon as users hover over a link. The file is named as order&prsn.ppsx' or 'order.ppsx' or 'invoice.ppsx' and is sent as an attachment through email to victims with the subject line 'RE:Purchase orders #6933' or 'Fwd:Confirmation'. What happens? While PowerPoint files are written as PPTX, this file that comes attached in the email reads as PPSX. The file format is identical to
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Display Raw Data from Custom Script
Good morning all I have imported a custom script to OpManager 12200 to display the Up-time of each machine. The script works well and pulls back the requested data however i am actually struggling to display the information in a readable format. I would like to display the data in a dashboard but the only widget i can find to display the data is "Top N Monitored Values of a Performance Monitor" Which gives an average. Is it possible to display the raw data that is returned from the script
How to redirect the requesters to the request list view after submitting a request?
Hello, How can we redirect the requesters to the request list view after submitting a request? I tried the following rule "on form submit" but it does not work: if($CS.isFormSubmit()){ parent.window.location="/WOListView.do"; } Best regards, Demetrius
"My Task" on Home page not ordered by date
Hello, We noted that the "My Task" tab on the homepage dashboard were ordered by name and not by date. Is it a bad programming of our tool or is it by design ? Thanks.
which process can be don parallely in ITIL
Hi Dears i want to implement whole itil framework. therefor i want to know which process can be done simultaneity. and which process is per-requirement for another one. do you have any guide about this. best regards i will appreciate your help in advanced. best regards
Hardware Security Module (HSM) Support request
I'd like to request the support of an HSM, specifically the UbiHSM or SafeNet Luna for encryption in PMP. UbiHSM seems like a perfect fit, since it can store AES keys and costs very little ($500) and seems relatively easy to integrate, since it is well documented with published drivers for Windows and a Python framework. Having an HSM would prevent memory attacks on the private key, and help eliminate the workarounds for storing it on a file.
Pick up request removed support group
When a technician picks up a request that is unassigned or is part of another support group that he is not a member of, the support group is removed from that request. Is this normal behavior? If so, is it possible to request a configuration change that would switch the support group to the one that the technician picking up the request is in? If the technician is in multiple support group could he get a pop-up asking him to choose which group he would like the request to go in but still assigned
Workaround for multiple approves for a Change?
Hello Team, I would like to know if there is a possible solution or a workaround for having multiple change approves for a change request? Thanks and appreciate your response. Sash
How can i add infrastructure snapshot on the admin dashboard ?
hi i can see infrastructure snapshot dashboard on managed server where they are categorized using monitor type is it possible to the same on admin server?
Using a custom template as the default incident template
Hi support, I've looked around and cant find an answer to this. I've created a new template and I'd like to use it as the default. Is there any way to do that? Thanks in advance
Custom pages to display "Top 10" CPU/Mem/Bandwidth?
Hi. I need to create a page to display on a big TV on the wall that shows the worst offenders in terms of CPU/Mem/BW. Specifically a bar graph or similar to show at least some historical data, a la Cacti, so we can spot problems looming and know if any spikes are anomalies or if an upgrade is warranted. Is this possible? I can't find anything on it. I can drill down to CPU usage for example, but I need it super obvious. No clicks, just right there.
Integrate SDP on Demand with Jira
Hi We have SDP on demand and we need to integrate SDP with Jira, but there is a chance that I can configure the SDP on demand like SDP on premise installation? or there is a hidden portal that I can use to do that? or there is a place that I can upload our developed integration files to the SDP on demand?. Thanks in advance. Best Regards Fernando Reyes R.
Resolution Tab Default to Resolution not Solutions
We recently upgraded to the latest version and I notice that when you click on the resolution tab in a ticket now it defaults to the solutions instead of where you can type the resolution. How can we change this to default to the resolution?
Blank Resolution
This was supposed to be fixed in v9106 but it seems the issue is reoccuring again. https://forums.manageengine.com/topic/blank-resolution-when-you-create-a-request-manually Users are able to close tickets because the default template contains a blank resolution which is automatically added when a ticket is created.
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