Hey everyone,
The way we currently have set up is we have a round robin. However, sometimes when a ticket is resolved or closed, and someone replies back to the ticket, it gets reassigned to someone else. The way we want it, is we want the person who closed or resolved the ticket to be reassigned back to them.
Not sure if it's default and not working or if that's possible. But to be honest, that should come out-of the box.