list of technician by site
how can get the list of technician by site and by group
Adding exchange email account under mail server setting in Service Desk Plus
Hi. I have problem when i tried to add exchange mail account under INCOMING tab in mail server setting. I put server name as : mail.company.com username: servicedesk@company.com password: password E-mail address: servicedesk@company.com E-mail type: POP Port : 110 Fetch email every : 1 minutes But, then after i clicked on Save button, the error message appears: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server. Weirdly, under OUTGOING
support for javascript
Hello, I have design a template for Incident report, in which I create a custom field called affteced service allows end user to choose from drop down list name of service and base on what user has chose subcategory will change accordingly, because list contain a lot of item so I would like to ask your support for a Javascript which can help me execute that when end user select a service from affected service field, the subcategory will change (set) accordingly thank you ! eg: Affected service: Active
Requester cannot change status of a request
Hello, I have question, I have create template for requester to make request, but when request submitted requester cannot change request status. in status field, I have allowed requester able to change request status thank you ! Brgds, Tài
Cant get this to start.....
Cant get this to start..... Seems to be a common problem. Trying to get it to start on Windows server 2012. Any ideas??? Thanks
Ransomware: Petya follows Wannacry
Hi folks, Critical! Petya ransomware attacks network worldwide. It seems to be exploiting MS office and SMBv1 vulnerabilities. Secure your network now with Patch Manager Plus. For more insights on the fix available, click here.
"Expires On" column addition to Contracts section
Hi, Just wondering if you might be able to add into a future release an "Expires On" column in the Contracts page so the user can see at-a-glance when contracts are expiring? Thank-you and regards, Craig
Use-case: How to create rules to automatically update user attributes?
Scenario 1: Modifying users' group memberships automatically when their departments or cities are changed due to organizational restructuring/transfers/mergers and acquisitions. Scenario 2: Updating the manager attribute depending on the values in the department. Organizational restructuring, M&A, and other developments often call for a change in the departments and cities of employees. With these changes, there arises a need to change the group membership as well. For example, an employee shifting
No license key detected on scanned software?
Hi, We're having problem in managing our software licenses. We cannot allocate our software licenses to installed software because of no license key detected by the scan. All license key are empty, except for installed Windows 7 pro license keys. Our workstations mostly using Windows 7 Pro 64 bit, while some windows 8.1 pro 64. Our ME SDP is the latest 9.1 build 9112
Incident Template Scripting
I just noticed scriptng now exists, but I am having a problem. I would like to change a dropdown list when another dropdown list value changes. Is this even possible and what am I missing, here is what I got: I am applying and On Field Change to all users Execute on create/edit Event" On Field Change and Office is the field Condition Office is not "Corporate" Action Execute Script $CS.addOptions("WorkOrder_Fields_UDF_CHAR6",["Cashier","Account Manager","Collector","Utility","Collections Manager","Assistant
Raising service requests via email commands
Hi, Is it possible to raise a service request via email commands? Currently, i can use a command to change the 'request type' to Service request, but this doesn't change the ticket as a whole still being an incident (evidence of this is the little incident icon, the fact i can 'convert to service request', and it doesn't appear in reportage for service requests) If this is not possible, is this on your roadmap to provide? In the meantime, i have been trying to think of alternatives; 1. Can i create
Email sending notification failed
Attaching server0.txt Using office365 and tried all settings but couldn't send mail out via smtp.office365.com
Ransomeware : Petya follows wannacry
Hi Folks, There is a new ransomeware out in the wild, named 'Petya'. It seems to be exploiting MS office and SMBv1 vulnerabilities. Here are the vulnerability details MS office handling of RTF documents. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-0199 MS File sharing SMBv1 vulnerability. https://technet.microsoft.com/en-us/library/security/ms17-010.aspx Fix availability https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2017-0199 https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
Push upgrade binaries from Admin server to Managed Server not from Internet
Hi, According to the documentation we can upgrade the ManagedServers by pushing the updates from the Admin server. What the Admin server actually does is to run a batch file on the Managed Server which triggers the ManagedServer to download the binaries from the Internet. However, we have several ManagedServers that do not have acccess to the Internet due to their location and domain. Is there a way to push the binaries directly from the Admin Server to Managed Servers that do not have internet
JIRA Integration
We are trying to integrate JIRA and SDP but i'm hitting a wall when i click the create ticket menu in the Actions menu. Logs show below. Read through all the links but it's really not helpful at all.
Change automatically the threshold values based on time
Hello, Currently, in Site 24x7, we can configure a threshold to generate alerts. Will be very helpful if the Site 24x7 change automatically the threshold values based on time. For example: From 00:00 AM to 10:00 AM - the threshold for the 'windows servers' is X From 10:01 AM to 11:59 PM - the threshold for the 'windows servers' is Y -- Tainã Rodrigues ACSoftware Brasil
ServiceDesk Plus MSP - version 9.2- Build - 9210 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9210. Please refer the Migration path table available here and upgrade to our latest build 9210. What's new in ServiceDesk Plus - MSP 9210 ? Issues Fixed SDPMSP-7191 : Start Time and End time are shown in different format(Worklog). SDPMSP-9183 : HTML sanitation while request creation is not working properly. SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing. SDPMSP-10130 : Purchase Additional fields
Changing the Filter options in a custom report
I have a report that filters on selected "Requesters". How do I edit the filter list, without having to start over and select each requester again? Our requester list is very large (many thousands), and paging through the list to select requesters is very tedious. I need to periodically update the list with a few adds and deletes, but don't want to re-select each user every time the list changes. Is there a way to do this? Thank you very much. Jeff
Unable to send e-mail from serviceesk plus
Unable to send e-mail from servicedesk plus Ticket 8075777
ADManager server using a lot of disk space
Hi, The disk space usage for our ADManager server has increased over the years. Currently the folder size for ADManager plus stands at 30GB. I have see high usage in the below list of folders located at C:\ManageEngine\ADManager Plus\. Backup 2.7GB logs 2.5GB mysql 16.5GB Patch 3.5GB temp 1.7GB Four of these 5 folders seem that could use some cleanup. However, the mysql folder, though carrying the database, but would 16.5GB size make sense for an ADManager instance? Can any maintenance jobs be run
Error has occurred during response
Hello, I am getting this error: Randomly in Servicedesk, even when I am not doing anything. Once I click OK, it just opens a new browser window to the login screen. This started after updating to 9307. This was out upgrade path: 9224 > 9300 > 9307 Is there someone I could work with to figure out why this is happening randomly? I am unable to reproduce this issue. Looking through the logs I am not finding very much other than many "org.jboss.web.tomcat.security.SecurityAssociationValve" entries
fortigate switch FS124D
Hi there, Has anybody use Fortigate switch FS124D with opmanager? I can't get interface list from this device. maker MIB for this device is really simple, so I trying to use the generic IF mib2, interface table .1.3.6.1.2.1.2.2.1 to get that info. I created a new device template and use this OID in device identifier. If I use MIB tool , I can see interface list, description etc.. But I can't see any interface in device description. Any idea? Regards
How can analytics help you with continuous service improvement?
Continual service improvement (CSI) is at the crux of IT service management. CSI aims to continually improve the efficiency and the effectiveness of services, and processes. Broken down in simple English, CSI is comparing your current efficiency levels with your past performance and making sure you see an improvement. How can Analytics Plus help you do that? Let's say you want to find out areas that your technicians lack expertise. No matter how good your technicians are trained, there are going
How can analytics help you with continuous service improvement?
Continual service improvement (CSI) is at the crux of IT service management. CSI aims to continually improve the efficiency and the effectiveness of services, and processes. Broken down in simple English, CSI is comparing your current efficiency levels with your past performance and making sure you see an improvement. How can Analytics Plus help you do that? Let's say you want to find out areas that your technicians lack expertise. No matter how good your technicians are trained, there are going
How can analytics help you with continuous service improvement?
Continual service improvement (CSI) is at the crux of IT service management. CSI aims to continually improve the efficiency and the effectiveness of services, and processes. Broken down in simple English, CSI is comparing your current efficiency levels with your past performance and making sure you see an improvement. How can Analytics Plus help you do that? Let's say you want to find out areas that your technicians lack expertise. No matter how good your technicians are trained, there are going
Requester Mobile App login
I'm having trouble getting requesters logged in to the mobile app. I started by searching, and Googlefu led me here: https://forums.manageengine.com/topic/requester-can-t-log-into-mobile-app I already set the two permissions mentioned there in the settings, as per: Technicians can log in just fine, assuming that an API key is generated for them. Requesters get the message: Login Failed. Technician Key not generated for the users. What else should I be looking for? Thanks.
Can an asset be associated with a purchase order?
Can an asset be associated with a purchase order in ServiceDesk Plus? I can't find a way to do it.
Log on duration details/log off time.
Have a school who has AD integrated with OD (Mac side) and is running an exam where the students would be aloud 11 hours to complete it over a week. What I'm looking for is something to track the Session details of a user, for example if a user logs in I can view or run a report to show that and then not allow them to work for more than 11 hours in total. Is that something I can do with Event Log Analyzer?
How Can I interconnect Servicedesk Plus and Support Centre plus?
Hi Team Is there a way to inter connect Servicedesk Plus and Support Centre plus? We are using both and we don't want to loose change management, Problem management and Asset management. Thanks & Regards Nik
How do you create a report based on important keywords?
A simple way to spot areas that generate the highest volume of trouble tickets is by running a category based report. However this holds good if all your tickets are being categorized correctly by your technicians or by your end users. I've noticed in my experience that most companies that let end users raise requests via email, don't put in the effort to categorize requests. In such cases, the only way to find the context of the ticket is to rely on the subject line. Going through the email subject
Prompt for Date without Time in Additional Field on Request Template
We have situations where we'd like to collect a user-entered date without a time (or with a time of 0 Hours, 0 Minutes) on a Request template. When using the calendar functionality to select a date, the current time is defaulted. Ideally, we'd like the time to default to 0 hours, 0 minutes rather than the current time. Is there any way to do that? If not, is there a script we could use, maybe via Field & Form Rules, to reset the time to 00:00 for a particular date-formatted Additional Field either
Change Management
Hi I am attempting to setup templates/workflow for standard preventative maintenance. What I require is for the Technician to populate a (additional) field either in a Task or the Change. Any suggestions on how I can do this?
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Hi guys, I've got this query that runs fine on the database, however, it doesn't run in the SD Reports module. The error I get is: java.lang.StringIndexOutOfBoundsException: String index out of range: -1 Here's the SQL: SELECT ownaaa.first_name AS 'Technician', chdt.changeid AS 'Change ID', ownaaa1.first_name AS 'Time Spent Technician', ownaaa.first_name AS 'Technician', chdt.title AS 'Title',
KB4022719 - Causes Internet Explorer to print the blank pages.
Hello, Greetings from ManageEngine Desktop Central. End users may report a blank page print out of contents that opened in a Internet Explorer frame. The root cause for this issue is not a printer, but the recent monthly rollup deployed to Workstation running with Windows 7 SP 1 OS. The Microsoft yet to provide a solution to this issue and in case of fixing this issue is on a highest priority situation then you may consider to uninstall this update. The reason why I recommend you to uninstall on
Problem to upgrade from version 9309 to 9312.
Good morning, I update the version, following the steps that are in the WEB. And it did not work. The first time I made a mistake, the second time I said that the program did not match the database, the program was version 9312 and the database version 9309, I wanted to restore the backup I had made before updating the software, and I can not either, it gives me error. Thank you.
Email Command Parsing: "Due Date" fieldname?
Hello All! I'd like to use email commands to set the due date of a ticket. It would look something like this: @@REQUESTTYPE=Incident@@ @@OPERATION=AddRequest@@ @@DUEDATE=dd MMM yyyy, HH:MM:SS@@ {then some more fields...} What I am looking for is the correct word/fieldname to replaced the underlined text. (I don't think it is called "DUEDATE"). I couldn't find the right word; I've looked at the email command section of the Mail Server Settings page and have looked at other questions in the forum as
Starting Support Center for the first time
Hi, I'm looking into using this for our customer support teams but cant get it started. I'm using the following guide but get error "database supportcenter doers not exist". In Windows Execute the following commands in the command prompt to connect to PostgreSQL.cmd > cd [SCP Home]\pgsql\bin [bin] > psql.exe -U postgres -p 65432 -h 127.0.0.1 supportcenter Any ideas? Thanks
Unable to Install Windows Server 2008
Unable to Install Windows Server 2008
Reopen ticket when requester responds
When we reply to a requester with a question we put tickets on status "Waiting for customer". I want to know if its possible to change the status to "Open" when the requester has responded.
HTTP Status 500 after login
Hi, after logging in with my admin credentials, i got the following error message: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)
org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1201)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
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