Email Notification to Requester rules based on mail group.
Hi,
We're using Service Desk Plus Cloud and we are using 5 different Organization groups each receiving requests through their own mail group (mailbox).
1. Is it possible to have different notification email templates for requester, depending to which group they send the request to?
2. Is it possible to turn off automatic notification to requester for just for one Group while the others keep sending notifications upon creating a request?
We're using Service Desk Plus Cloud and we are using 5 different Organization groups each receiving requests through their own mail group (mailbox).
1. Is it possible to have different notification email templates for requester, depending to which group they send the request to?
2. Is it possible to turn off automatic notification to requester for just for one Group while the others keep sending notifications upon creating a request?
Topic Participants
Zoran Dimitrijevic
Sriram K.S
Umasankar
zoran.dimitrijevic
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?