We are working on Office 365 integration for ServiceDesk Plus Cloud and would like to know customers point of view for the same.

In this integration having Office 365 Calendar as the base we have build the following functionality.

1.Push  Tasks from Request, Problem, Change and Projects to the O365 default calendar.

2. Push Reminders from ServiceDesk Plus into O365 default calendar.

3. This feature syncs both ways (O365 <--> ServiceDesk Plus cloud ): 

When users mark "Away" in O365 default calendar, we push the data into ServiceDesk Plus calendar and also when a leave is marked in ServiceDesk Plus calendar we update the same into O365. 

Reference screen shot from O365 regarding marking leave is attached below.

We would like to know,

1. If there are any other custom status users use to mark leave in O365 apart from "Away" that needs to be synced.

2. For now all the above sync is only to the default calendar, will it be necessary to integrate personal/regional holidays  or other customer calendars.

Please do share your valuable suggestions regarding this feature, so that we can work on the accordingly.

Regards,

Santhosh Mahiban