Change Control - Edit Stage
Our users are click happy and they approve stages when they shouldn't. As the Change Manger, I can edit changes, but I have the stage/status disabled in the templates so users can't change them. When I edit the Change, they are still disabled. How can I easily change the stage/status while keeping others from changing them.
change patch store location
how do i point the patches to a new drive?
EventLog analyzer raw syslog
Hello! How can I get raw syslog data (just text) by example from Cisco switch or router, in folder C:\ManageEngine\EventLog Analyzer\archive I see individual folder for each device, but inside logs the format of the date and time changed.
Infrastructure snapshot for Admin Server
Customer is keen to have this for Admin server default dashbaord as this look good on Manage Server. How this can be achieved?
failure: Migrating service desk plus to a new server -SDP 9237
Production server: servicedesk plus 9237( upgraded to 9237), postgresql Test server: install fresh 9237, mssql The SDP production server has been upgraded from 9.0 to 9237. The table workorder has 29 columns of ServiceDesk 9001, including workstationid column. And in the production server, the table workorder has 32 columns of ServiceDesk 9237 upgraded from 9.0 to 9237, including workstationid column. But , it is found that the table
Unable to associate Monitor to Monitor Groups
Hi, How to associate application to a monitor group? Thank you,
ManageEngine AppManager
I have encountered an error when I was starting Application Manage Plugin in my Services. See screenshot below for details.
Request- Attachments not found
I recently migrated SD+ over to a new server. The details please click <https://forums.manageengine.com/topic/migrating-service-desk-plus-to-a-new-server-sdp-9237/reply> After I've created the request, I am no longer to view attachments within Request. When I click on the request 185437 to view attachment, it says "File was not found". I found that the path C:\ManageEngine\ServiceDesk\fileAttachments\Request\Jun2017 has only one folder. I added a screen shot of the error. **Path ** The request
GeoIP Block on patch downloads
We rarely, if ever have any issues with patch management or downloads of patches. However, we do GeoIP blocking and we've seen 2 IPs that are source locations for patch downloads outside of the United States. These are: 202.153.32.19 211.79.60.17 A quick whois on them says they belong to Excell-Net out of India. Is there a way to get all patches re-located to the United States or are there some that come from India and there's nothing we can really do about that? I just wanted to check before I have
Use Desktop Central in less than ideal small network
Hi, I have a small company network and am looking for software to help manage it and our remote offices. We tried Spiceworks, we've had at least two previous trials of Desktop Central and now it's my turn. I really like the product but I'm having the very devil of a time getting it to work under our circumstances. Here's are the challenges, I would like someone to tell me if any of them are showstoppers so I don't waste any more time: We don't have AD in the office. We do have people signing in
Assign a Request Template based on a Business Rule
I'm not sure if this has already been requested and a apologise if it has. I'd like to be able to assign or apply a request template based on an email rule. For example our users send in Access Request Forms to request additional access to our systems. We have a request template called "Access Request" that lists a few tasks that must take place to fully process those requests. I'd like to be able to automatically apply that template when a user sends in an email. Also, another handy feature
new request additional field get data from requester additional field
hello I get a ServiceDesk Plus lic for my company and I installed it and import data from csv file that is ok we have requesters and i add 2 additional request (IP and LINK) and I edit request template and add 2 single line field to request template (IP and LINK) when we add new request it get name and departement name from requester detail and fill the request form automatically but not for IP and LINK field hoq we cat do somthing to fill the ip and link fields in new request form when we add
Separate link for external and internal access...
Hi, when users create requests in SDP they receive an email with a confirmation saying that your request has been accepted/assign to a person/etc... So each email has a link to SDP with that request but by default it uses SDP URL which is configured for external access. When users click that link from LAN they will be asked for a username/password again (SSO doesn't work in that case) and this will confuse most of them. My question is about having an additional link which can be accessed from internal
Scheduler task overview
Hello, In the Home page, using the scheduler, we can see the task that are assigned to us. When we click on the task, we have the overview but on the overview, we have no way to see on which account is this task and there is no link to access to the task directly. This is a little bit difficult then... Is there a way or should it be a feature ?
Getting O\U Object rights listings
Hi All I have an external auditor who stated that AD Manager can generate a list of OU object’s right list, which will allow us to identify the privileged group from the permission level. They stated that the following columns need to be included: TargetObject AccountName AccessControlType Rights The reason for this report is we need to identify privileged users based on their group assignments. The auditor could not tell me what report I needed to use for this. Anyone have
ADManager Plus - TFA on only "Super Admins"
Hello, Is it possible to only enable TFA on "Super Admin" accounts only? I'm in the middle of setting up ADManager Plus right now and we will be having HR personnel using this to create New User Requests. But I do not want to require them to use TFA if they don't have to. Thank you!
Use ADManager to sync users from external Active Directory into Active Directory managed by AD Manager
Hi I'd like to use AD Manager to import and have a scheduled sync of user accounts from an external Active Directory via AD Manager to the Active Directory managed by AD Manager. Is this possible. It would only be basic information. It's mainly to sync displayName and SIP URI AD attributes only (the rest would be filled via an AD Manger template). thanks
Unable to delete users
Unable to delete the User.Access is denied. - Error Code : 80070005 Our Account logged into AD manger is Domain Admin, The account I'm trying to delete is in a Different sub domain, This domain is conencted with its own service account into Admanager. Cheers
Patches already installed but show missing
I have 2 pc that show 3 missing patches 22579 MS17-JUN2 2017-06 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4022719) 22582 MS17-JUN2 2017-06 Security Only Quality Update for Windows 7 for x64-based Systems (KB4022722) 22682 MSRT-001 Windows Malicious Software Removal Tool x64 - June 2017 (KB890830) I have done a patch scan and they show missing. When I tried to deploy them it tells me that they are already installed the computer have been rebooted since and scanned . i
Report on all pending requests by age
Need help creating or modifying a report that will show all requests that are pending (Which are not closed or resolved) , sorted into these groups and this report will need to run every week: Percentage breakdown by age 90+, 89-60, 59-30, 29-15, 14-0.
Disabling update on Firefox and Chrome
Has anyone found a way of disabled automatic updates on Firefox and Chrome? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Adding vCenter Server
Hello I'm wondering if anyone has tried adding a vcenter server to event log analyzer? There are no steps to doing this and I've been unsuccessful. I'm using version 11. I'm trying to do this by going to settings - Manage AddOn Hosts.
[KB] Prevent Data Leaks
Cloud technology is highly adopted for file and data storage as it can be accessed from anywhere. When all the company related information is hosted in the cloud, constant monitoring and auditing are necessary to avoid unnecessary data access, which could lead to leaking of business critical data.' To simplify auditing and monitoring of cloud environment, it is necessary to use purpose-built tools like O365 Manager Plus. Tips to avoid data leaks: Experts suggest that when sensitive information
Office 365 Deployment Issue
I have successfully made a configuration to deploy Office 365 to a few Windows 7 devices as a test. Using the same configuration I am unable to deploy to Windows 10, the configuration in perpetually in progress.
Step required to purchase a product
Can anyone give me a Step by Step to purchase a product? Do I install the software before I buy it so it will show up when I add the new Vendor? Because you have to have a product to add a vendor. Or do I add the software to the product list before I add the new vendor? can't do that because you have to pick a Manufacture from a list that does not have the new manufacture. I'm really confused about the process Please help Thanks
SDPOndemand - Looking forwards
Hello guys, Is there any progression being made in SDPOndemand in terms of future development? Since 06/2016 things have been eerily quiet. There have been enhancements and improvements, but these are rather minor in comparison with the progression SDP on-premises has made in the same timeframe. Instead of some minor enhancements (datetime changes, project templates additional fields for templates, dashboard cust, credential library, ... not saying these changes were not needed... but...) i would
Cannot install OpUtils if OpManager is installed, and vice versa
It appears I can eitehr install OpManager or OpUtils, but not both. Regardless of which on I install first, I get an error message. For example, if I install OpManager first, when I try to install OpUtils I get the message "an earlier version of OpUtils is already installed on this system. Uninstall that instance and then install the current version." If I install Optuils first and then try to install OpManager, I get the message "an earlier version of OpManager is already installed on this system.
Auto Assign Requests
Hello, We are testing the auto assign function for load balanced assignment. We have a technician that is in another region and typically only supports sites that are open in his time frame. Is there a way to setup the region,technician or sites so that the technician isn't getting assigned tickets during their his off hours?
Get trend graph for specific transaction for the last 6 months to a year
I want to get what was response time for specific transaction over a period of time like 6 months to a year. Even though it performed well or not and it. So that i can graph it and see the trend over time. Thank you all for anticipated help.
How to access the postgreSQL DB of Application Manager
I have requirement to gather how many transaction counts of say login, search etc are used in last 6 months to year regardless of whether it was slow or not. I had not seen any option in Manage Engine Application Manager. So i wanted to access the postgreSql and get data myself. Please advice. Thank you all folks
Invalid API key
Good day ZOHO team. Here is an issue. There is a suspicion that Desktop Central does not add new software to Service Desk. When I tried investigate where is the problem could be I've discovered issue with API key. Open "ME integration" - Desktop Central and find out that API field is empty. I have technician account and can generate API. But after I enter generated key (tried with both - with expiration and without it) I have error message (see attachment) "Failed to update Associated Applications
Using GMAIL in the setup
Folks Just starting with ServiceDesk.....not having good luck setting up GMAIL as the incoming mail server. Anyone out there know how to do this? Thanks!
Firewall Analyzer Port Setup
I installed Firewall Analyzer and assigned a TCP/IP port for it to use. When I run FA, it states that port is in use. I've changed it to several different ports and then it says they are all in use. Is this a known issue with FA or is it actually checking the ports correctly?
Unable to add Metric to SQL Hyper-v VM's
Good afternoon We are trying to add metrics to all SQL instances we have in the estate, specifically we are trying to add "Page Life Expectancy" but i am struggling to find out how to do ti. This is an important metric when investigating performance and does not seem to be added by default. You can see from the post above that, the option is available if adding on single machine, however is not available when trying to add it to a template. Build 12200 MSSQL Backend.
MSSQL monitor dont fill tab of sessions
Hi, i have the last versión of APPManager and I try to configure a new MSSQL monitor. All is fine and works ok, but... don't get any info in the tab os sessions: What I'm doing wrong? Thanks
Survey feature request
Hi, Can you add a feature where you can request a survey completion based on criteria? Example: We have different Business and IT Services configured in our Service Desk. We have a requirement to send surveys based on the Service Category of the ticket raised e.g. Facilities. Many thanks, Lee
[Free Webinar] Log management best practices for SIEM
[Free Webinar] Log management best practices for SIEM Log management can be challenging especially when terabytes of data are generated every month. As log data can give insights into network activities, and potential security attacks, managing logs needs a strategic and tactical approach to secure your network, and also meet regulatory compliance. Siddharth, our product specialist, will share the best practices to everyday log management, provide insights on effective threat mitigation, and the
Dominance
Hi, Can you confirm if Business Rules will override the Priority Matrix ? We are looking to amend out priorities by are assuming that the Business Rules can and should amend these based on our conditions, the last thing we want is the Priority Matrix having a fight with it over priorities. A
SDP behind reverse proxy at non-root directory
My team is evaluating ServiceDesk Plus. We would like to run the software behind a reverse proxy at a non-root directory. For example, we would like to expose the URL: https://reverse-proxy.ourdomain.com/support/ as a proxy for the internal URL: https://sdp-server.internal.ourdomain.com:8443/ We've tried to set up this configuration, but the URLs within the ServiceDesk Plus application's web pages use many absolute paths, which don't work through the reverse proxy (since the external URL isn't
Regarding Outgoing Email
Hi, while i am trying to send reply mail to requester, i am getting an error like "sending notificatioin failed". please assist me to resolve this issue. regards, Venu Suri +91 9581304055
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