Important: Static IP Address for Mail Communication

Dear Users,

ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails:

74.201.84.80

74.201.152.59

74.201.154.214

165.254.168.201

216.52.72.54

204.141.32.54

We are expanding our infrastructure and will now be adding few more IP addresses. We request our customers who use their organization's mailbox to communicate with the application and have configured their firewalls, to make the following changes to your firewall configuration.

Please add the 4 new IP addresses given below, thereby allowing a total of 10 IP addresses:

8.40.222.54

216.52.72.1

204.141.32.1

8.40.222.1

You need to make these changes in your firewall, so that you don't face any issues with sending or fetching emails from the application.

You can always refer to our FAQ's list as we will keep that updated if we introduce any new IP address,
http://help.sdpondemand.com/general-faq-s

Kindly contact sdp-ondemand-support@manageengine.com for any clarifications.

Thanks

ServiceDesk Plus OnDemand Support