Error: Data collection failed. in Applications Manager 12
Hi They could help me to know why some monitors are throwing me this error. [Collection of data has been stopped on the following monitors] Checking the monitors they do not report any disconnection, availability, etc. Thank you very much. Regards.
vmware vcenter 6.5 appliance with seperate SSO server
I have a new vcenter 6.5 appliance with a separate SSO server. I cannot get opmanager to connect and see any of the vm's with the data-center. i have tried a domain user with full privileges, i have tried the administrator@local.local account... I've tried everything i can think of. Please advise. Thanks in advance... MT
Public Dashboard display
Hello, I would be very handy if a public dashboard could be displayed with logging in to servicedesk. This is especially useful for Info screens located in our first level team office. Current design (as far as I am aware) requires a user to be associated with ServiceDesk login (as either Requester or Technician).
Can we delete old serverout.txt files?
Can we delete old serverout.txt files? Thanks
Interface names not displaying correctly
Hi, All my interface names are displayed as "Ifindex" I've already gone through all the config guides but nothing works. Netflow configuration on Cisco 4500 and SNMP config confirmed and correctly configured. How do I resolve this?
How do I view other tech's scheduled reports
We have standard reports that are sent weekly to departmental managers but only the tech who created the schedule can see it to make any changes.
Cancel Service Request
Hi, Is there an option to "Cancel" a request within ServiceDesk Plus? I only see the following options: Thanks
Backup error after moving sdp to another server
Hi there I have been moving my sdp til another server(windows 2016 standard) Now i cant take backup of sdp. Not even from the command prompt. I have attached a picture of the error message i recieved by mail. And a picture off the command prompt stopping the backup. Also a picture attached.
How to publish the SCP portal to be accessible from non-network PCs or mobile phones?
Hi Team We want all our staff to access SCP portal from their own computers not only business computers in network. How do we achieve this? Please share the documentation if you have any. Regards Nik
create custom report for request
Hi all, I would like to print custom report for the request. I think it could be done by Request Custom Menu. Does anybody can help me with creating proper python script? Regads, Michal
Mail-Server with SSL Certificate
Hello I'm trying to add a monitor to check our internal mail server: SSL: Yes TLS: Yes SMTP-Port: 465 Needs Authentication: Yes Check POP/IMAP: Yes Server: IMAP SSL: Yes TLS: Yes IMAP-Port: 993 When i try to add this monitor, i receive an Error: Received fatal alert: handshake_failure Whe i enter the same parameters in an email client like thunderbird on the monitoring-server, everything works as it should. How can i add this monitor? Thanks
Chat settings in 9317 not oppening
I cannot open chat settings in build 9317 It gives a error 404 How do I fix this?
Cannot login with NTLM after Upgrade to 9300.0.17.0
After upgrading from 9300.0.8.0 to 9300.0.17.0 NTLM authentication stopped working. I've tried the solution from the topic https://forums.manageengine.com/topic/ntlm-failed-redirecting-to-login-page-15-7-2017 but after replacing the files, it goes to an endless loop showing the message: NTLM Failed Redirecting To Login Page Now I cant login with the local account neither NTLM auth How do I fix this problem??
Email notification reminders, even when stage has been approved
Dear all, Several users have reported that they are receiving approval reminders, but when they go to the link (example below) they cannot approve anythinghttps://<URL>/HomePage.do?viewType=My After checking, we realized that it is because the stage has been completed, as another person approved it already. This means that no more reminders should be sent to the users, since they cannot do anything more about it. Kind regards, JS
Print request
Hi, Is it possible to have report printed on custom form based on our DOCS/RTF file? regards, Michal Sciebura
Priority Matrix
Hi We are trying to set up the Priority Matrix (SDP 9209) but kept getting errors. Although we have managed to get rid of the errors we found that changing these records results in the inability to select some of the Priority values in the matrix. What are the standard Urgency and Priority values that come with the system as we have some strange ones that seem illogical to me and I am not sure if they were in the basic system or if someone has dabbled. Many thanks Chris
Set the 'Rest Local Service accounts' acros a group/ all resources
By default the checkbox 'Reset local Service Accounts' located under 'Edit account' is unchecked. I want to change this so it defaults to checked. I have a large number of servers that have a local account of the same name (this is NOT a domain account), I have created a group filtering on this name so I can perform a bulk password reset on all accounts that have this name. I want to change all the service accounts at the same time however at the moment it looks as though I have to go into every
Whitelist IP Address(es)
Hello, We have an intrusion detection system in place in front of our firewall, can you provide the IP address(es) that will be accessing our firewall so I can whitelist them?
Site Issue
Hi, Our system was setup with a Default Site and a Location site. We only operate in a single site, so would like to remove our Location one and revert to just Default. My idea is to check all our config that has any site specific items and make sure this is correctly represented into Default, and then delete our Location site. Can this be done, and is there any risk of breaking anything ? Any ideas or info would be appreciated. A
No device
Hello, we are implementinng OPmanager latest version for client, after all finished we will activate licence. We add 90 % of network devices and servers and so on. I add ASA firewall via SNMP V3 and also firepower modulw with SNMPv3. I reconfigured modules to send syslog alerts to firewall syslog server port 1415. When i watch live log i see ASA and firepower syslog messages on firewall analyzer syslog od default 1415 port. When i go to firewall analyyer and dont see any device. THANKS FOR HELP!
Backuping and installing
1. When you install ServiceDesk, the ServiceDesk Server is often not started for unknown reasons. But if you reinstall the servicedesk a couple of times, it can happen. With what it can be connected? 2. The backup is not restored or partially restored. I restore through restoreData.bat in what there can be a problem? System: Windows 10 x64
Unable to import CI 's from Csv file in order to update CMDB
Hi Team , My company recently brought Opmanager and Service desk plus and am responsible to update Ci's in CMDB in my team . I have gone all the articles of opmanager and tried to update CMDB from importing CSV file but getting following error . This is sample case on a test server , please help on this ? 1) [SDOrganization] Batch entry 0 INSERT INTO SDOrganization (ORG_ID,NAME,CREATEDTIME,DESCRIPTION) VALUES ('4','NA','1500557843586','Site created from CSV file import.') was aborted. Call getNextException
Software asset not available in CMDB
I have added a new software under Assets using the New Software tab. However I am not able to see that software in CMDB. Thhank you.
NIO Port has been changed from 8081 to 8082 since the default port is occupied
whats means this on my Servicedesk console "NIO Port has been changed from 8081 to 8082 since the default port is occupied"
[KB] How do I immediately find out when a database is dismounted in my organization?
Exchange databases are the storehouse of all your information. You need to monitor them continuously to avoid any problems that can have huge consequences. One such problem is the dismounting of databases. Unexpected dismounting of databases can deny your end users access to their own mailboxes. This leads to endless calls to your technical support team. You need to be in the know about the databases in your organization and when they get dismounted, so that you don't inconvenience your end users.
SMS Action Only Available thought Email and Modem
Hi All for Large Enterprise and Web Application the SMS Gateway is thought HTTP, i dont know why such simple and very useful feature is missing from this product Example SMS Gateway I use ozeki sms help url - http://www.ozekisms.com/index.php?owpn=193, i know this product accepts SMTP to SMS also but HTTP seems more feasible and simple to implement With regards Serak Shiferaw
lost impact option - ver 9317
Hello, after last update ServiceDesk Plus to version 9317 i've lost impact option. Is this the intended action? or it's a bug?
Migrate from MYSQL to PGSQL
I am am in the middle of migrating from MYSQL to PGSQL, however I am having to migrate onto a new server and get one updated and then take over from the original. I was trying to perform this in a single maintenance window, however the restoredata.bat process cumulatively took something like 80 hours - I am unable to sustain this length of down time for a fundamental tool. My pre-production server has completed the restoredata.bat and is now 2 weeks behind the production server. If I was to stop
Update or Patch for service desk Plus
Hi, I would like to ask where to download update or patch for service desk Plus. Thank you
Domain
Hi, the name our domain is company.cologne the NETBIOS nmae (pre-windows 2000 name): company- col The Scope of Management is to both domain. For example a list of computer Computer Domain PC01 company.cologne PC02 company- col PC03 company.cologne ... Is this a problem? If I define a target which name I have to select company.cologne or company- col ? It does not matter? Regards Rainer
Dwesktop Central - windows 10 privacy settings - disbale location
Hi, I want to disable the location setting in privacy settings. It' possible? Regards Rainer
Alerts - bitlocker missing, open firewall or USB port open ...
Hi, how can I get an immediately alert if bitlocker is missing, the firewall open ... ? Regards Rainer
Mobile data usage
Is there a way to introduce under profile the Data usage options (I think it's available only for android devices) It will be usefull to manage the "bill cycle", the "data usage warning" and the "data usage limit" options. thanks Stefano
REST API: Create user account under resource fails, but no error message
I am trying to add an additional account under an existing resource. This is the JSON that is being POSTed to the PMP server: INPUT_DATA={ "operation": { "Details": { "ACCOUNTLIST": [ { "ACCOUNTNAME": "Account_Name1", "PASSWORD": "T5Y7f3@fdf^#", "NOTES": "Notes" } ] } } } This JSON works great when the resource is of type 'Windows', 'Linux', 'Oracle DB
@All Users report page, How can I add column LastLogonTime or LastLogonTimestamp
All Users report page, When I click Add / Remove Columns I did not find LastLogonTime or LastLogonTimestamp in the Available Attributes list - and can not Add Custom Attributes
[Free Webinar] Empowering ServiceDesk Plus for Identity and Access Management + Surprise
You can make ServiceDesk Plus a better ITSM solution by integrating with ADManager Plus and ADSelfService Plus. Learn about: Active Directory user management for helpdesk Integrate ServiceDesk Plus with ADManager Plus to empower your technicians to perform AD user onboarding, password management tasks, and user account control right from within the service desk console. Entitle users to generate their help-desk tickets and monitor their self-service actions You can hand over the torch of self-service
Force10 S-Series - Backup Failed
I've added a few Force10 S55 devices to NCM and supplied the proper device credentials. But when attempting a backup of the device(s) I get a failure. When I open a terminal session through NCM, I'm able to access the device without issue. The odd thing is I initially set these devices up as Cisco Nexus devices and had no issue with the backups. Only when I changed them to Force10 devices did the backups fail. Any ideas? Thanks in advance for your assistance!
Restore Servicedesk data from bare metal backup files and folders
Hi, we have lost our main server which ran Servicedesk. We are struggling to restore the full server from the backup but we can get to the files and folders within the backup. Is there any way I can get the data off this Windows backup and somehow import it into a fresh installation of Servicedesk on a newly built server? Thanks Adam
Log collector not working
Hy, i am using event log analyzer buil no 11020 its not showing dashboard display and not collecting any log data. kindly help me Regards Balu
Log360 Users
Hi, i try log360 but i don't understand the user configuration, how can i set a new user to log into log360 ?? thk
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