Target practice with your helpdesk
My friends and I met up recently at a coffee shop that had a section where you could shoot darts. I got a chance to shoot some darts for the first time in my life. For some reason, I had never shot darts before. Like ever. It took some practice but eventually, I found a way to get better. Every time I threw a dart, I calculated how far it landed from the center and adjusted the subsequent throw to make up for it. It took a while and a lot of totally avoidable damage to the surrounding walls before
Event Monitor OpManager 12200
We have an Event log Monitor that monitors a specific Event Log for a Specific Event and then alerts and sends out notifications. We had an issue yesterday where the event was created but OpManager did not pick up the alert. Even after recreating the event via powershell, OpManager did not pick it up. I fixed it by rebooting the OpManager server but i am curious if there is anyway, without Event log Analyser, to actually see the event log from within OpManager and see exactly what OpManager is monitoring..
Alias URL
Hi, can you change the Alias URL in a config file rather than the system itself ? A
Debugging SDP Dashboard
Dear Support, I have a problem with the Dashboard diagrams. There is an option to filter the requests by "Support Group". We have a support group named "Desktop, Local Support". In the case of selecting only this group to filter the output, widgets don't refresh. In every other cases widgets refresh and show the proper output. It means I can filter any other support group or using dashboard without filter everything work fine. Is there an opportunity to troubleshoot the operation of the dashboard
Cant uninstal software from Desktop Central 10
Hello, I am trying to uninstall some software from our computers but it gets stucked in "Uninstall initiated successfully" Im trying to uninstall from Inventory > Computers > Software tab > Uninstall icon http://prntscr.com/g6aajf I've checked the uninstall string its true. http://prntscr.com/g6ab89 But nothing happens. Any ideas? Thanks in advance. PS: sorry for bad english.
Emailing an update now opens a new call
Previously if we emailed an update to an existing call to our Service Desk and put ##reference_no## in the subject line, it updated the existing call however now it is opening a new request. I assume this is a rule change but can somebody point me in the right direction, please?
Windows Health Monitor or Desktop Central
Hello, I need to monitor a few servers, nothing special just RAM, HDD, CPU, Net I need the report or warning to come in through email automatically Which one should i use and btw we are using Office 365, full cloud services Thanks
WLC Access Point Names
Good day, I've added our WLC to OpManager but instead of showing the AP names, it just shows the MAC addresses. How Can I fix this?
How to create a custom view for the technicians
Dear all, How technician can view all ticket created by techinician - who log in to the Service Desk Plus system. (Create new custom view, filter: created by - [Me] - who currently log in to the system. Thanks
Can Display Name of Outgoing Email be sent to Technician Name?
Can the Display Name of an outgoing email [from a Request update] be set to display the name of the technician who updated the request?
Error MIB file
hi all, i need upload mib file to opmanager but when i was running on mib browser there is error is there someone to help me ? thanks Error parsing MIB:TKD-MIB-SF-SMSGW.MIB Exception while loading MIB:Could not parse the file /opt/ManageEngine/OpManager/mibs/TKD-MIB-SF-SMSGW.MIB. Couldn't resolve these MibNodes : { tableIndex }
How to delete machines in bulk from Password Manager Pro?
Hi, Is there any way to delete machines in bulk from Password Manager?
export incidents
I am working with an install of ServiceDesk Plus that I inherited. It was not a very well maintained setup and you can see the evidence of a lot of trial and error has gone on. We would like to move to a fresh install. Is there any way to export current tickets to excel or another format that we could then adjust and import into the new system?
[KB] How do I monitor CPU and memory utilization by servers in my organization?
Monitoring the performance of your Exchange Servers is essential to ensure proper functioning of your Exchange environment. You need to keep an eye on the utilization of CPU and memory by your servers. If CPU and memory usage are high, your end users could run into potential problems such as slow logons and email flow issues. Solution: Exchange Reporter Plus allows you to monitor CPU and memory utilization through its intuitive dashboard and granular reports. The 2 reports in question—CPU Utilization
System Log
Hi, Is the System Log held within a file or the database ? We're just wondering if clearing it out would be a good ideas. Andrew
Assign a request to a support group in a round robin/load balance scheme
Hi, We have the requirement that we wish to have a request be assigned to a technician within a certain support group. This will work off a custom field we added called "Application". The support group could contain multiple technicians, so we would also like this assignment to complete in a round robin / load balancing scheme. For example, a new request comes in and the application is set to MSWord. We would like SD to get this request, have a look at the technicians in the WordProcessing support
ServiceDesk Change calendar as dashboard
Can have a dashboard view of ServiceDesk 'Change calendar' view with Analytics Plus?
High Importance on Email Replies
Hi, When replying/sending an email in Servicedesk, I think the option to enable high importance on the email would be of use. Cheers
report on Agent install
I need a report or a way to view which machines in the domain do not have the manage engine agent installed on them. is there an easy way to find this out ?
Synergy of Desktop Central and Microsofts Direct Access
Hi, does anyone know if Desktop Central can utilize the always-on capabilities that come with the usage of Microsofts Direct Access? Eg User boots up Laptop in foreign Network and Desktop Central deploys Patches utilizing the direct access connections without prior actions/logins by user?
How to configure Desktop Central to generate a ticket on low disk space for a single server/machine?
How to configure Desktop Central to generate a ticket on low disk space? And is there a way to use (%) and not MB for the threshold? So far this is what I found https://forums.manageengine.com/topic/low-space-alert Thank you
Requester replies not going through to technician via email
Hi all, Info: We are running the on premise version of Service Desk Plus. Currently we are using Version 9.3 Build 9308 running on a WAMP Server 2012 R2 server. Problem: When a technician replies from their email to a user, the email gets logged in the ticket, then the user receives an email with the technicians reply (this works just fine). When a user updates a ticket or replies to a technician email, the users reply is logged in the ticket, but the technician never receives an email stating the
Archiving Failed for Workorder : #####
Upon checking our System Log I noted many Archiving failures. Build 9317, MSSQL, on Server 2008R2. Probable Cause: Violation of PRIMARY KEY constraint 'Arc_WorkOrder_PK'. Cannot insert duplicate key in object 'dbo.Arc_WorkOrder'. Please advise.
Not Seeing Desktop Central In ME Integrations
I have Desktop Central and Service Desk Plus both installed on the same server. I am trying to set up the ability for end users to right-click on the Desktop Central icon and send an email to the help desk (Service Desk Plus). The servers see each other and the API key is registered, and I am getting reports and emails from them both. User emails are not sending from the Desktop Central icon. Looking in Service Desk Plus, under ME Integrations, Desktop Central is not one of the three applications
Custom fields in my Work Log template
Good day I want to create 2 custom fields in my Work Log template. Can only one of them be displayed based on the Category selected on the New Incident page? Regards
Please provide a way to be notified about udpates and hotfixes
Hi I asked it already before and I'm going to do it again here because it's quite important for me, and undoubtedly other customers too, that I have a way to be efficiently notified about new updates for Desktop Central. Neither the software, neither by mail, neither by any other way we can be notified about new releases, which sometimes contain important security updates too. I'd rather not want a newsletter subscription as a solution, which will only increase the amount of unwanted mail in my mailbox.
Auto Resolution provided by System ? ?
Recently we began seeing work orders with an empty Resolutions added by System account. We have no change logs that indicate any configuration changes were made. Has anyone seen this behavior, or able to assist in troubleshooting the cause? The state of the work order remains open, and autoclose is not configured. Thanks in advance!
Windows defender
How do you manage windows defender updates with DC?
CBQoS doesnt work - Netflow Analyzer 12300
Hi, Due to some reason our netflow analyzer is not able to "Fetch Policy" undet CBQoS configuration. When we click on "Fetch Policy" it takes a couple of mins and we see "Request Timed out" at the top of the page. The SNMP test shows "passed" so its not a issue with incorrect community. Also we are seeing this specific issue with Cisco ASR 1002-X routers only. Can someone suggest a fix or workaround for it ? Regards, Shailesh
Free Webinar: Join us for a walk-through of Password Manager Pro's new and improved user interface
Hi, After over 10 years of development, Password Manager Pro has evolved from being a simple password vault tool to a full blown, enterprise class privileged account and access management solution. More than 300,000 IT administrators from over 120 countries use Password Manager Pro daily to manage millions of privileged account passwords. Our most recent update, Password Manager Pro version 9.0, marks an important milestone, with a completely reimagined user interface. Customer feedback has prominently
Did you know - How to configure Mobile App Deployment ?
Using ADSelfService Plus mobile apps end users can manage their passwords on the go. The Mobile App Deployment feature in ADSelfService Plus will help you to easily deploy the ADSelfService Plus iOS app to users' mobile devices. It also pushes ADSelfService Plus server settings to mobile apps automatically. Prerequisites Make sure you’ve enabled SSL (HTTPS) and applied a valid SSL certificate in ADSelfService Plus. See, Guide to install SSL certificate to learn how to enable SSL in ADSelfService
Need the ability to email a Request and all fields
We need the ability for certain tasks the ability to email a user or group all the fields of information including the custom fields we have created.
Troubleshooting SAML issue with OnDemand SDP
Good afternoon, I'm having an issue getting SAML configured correctly. I have already setup ADFS2.0, verified domain, setup a redirect to my internal server and have opened ports to allow communication back and forth. An example of the issue that I'm seeing is as follows: The user gets redirected to my sub domain and then is asked to enter domain credentials. If you enter the wrong password it does fail like it is suppose to, but if you enter the correct credentials you receive the error depicted
Incident Business Rules - No Technican Match Option?
I want to setup an incident business rule based off a match on technican. However technican doesn't appear in the "Match the Below Rules" drop down selection? Why is technician not an available option? What I want to do is auto assign an IT Group by techncian. For example after a request is reviewed if it is assigned to me and I work in the IT Group "Applications" I want that group selection to happen automatically. Currently since Group is a required field for closure we must always manually select
Netflow analyzer receive muiltple port whileMonitoring Huawei CE6851-2C(DataCenter switch )
Hi all i was trying to Monitor My Huawei CE6851-2C switch on netflow analyzer, when i issued following commands on my switch , OpManager receive more than 10 interface , and i can figure out which on is the port i want , and i was wonder i just only enabled netstream function on one interface, why OpManager display these interface . <xxxxxx>dis netstream all netstream aggregation ip protocol-port enable export version 9 netstream export ip source 192.168.1.1 netstream export ip host 192.168.1.2
Analytics Plus - SHA-2 SSL Certificate with SAN (Subject Alternative Name)
Hello Few days ago i needed SSL Certificate with SAN Tryied few conbinations, and found this: Create keystore file keytool -genkey -alias <your alias> -keyalg RSA -keysize 2048 -sigalg SHA256withRSA -keystore server.keystore -ext san=dns:<your alias> If you use your own password other than the default [that is, 'accounts' in this case] then, you need to update the [own] password in the following files: ../conf/server.xm; ../accounts/conf/server.xml ../reports/conf/server.xml Create CSR file keytool
Creation of an Administrator in Windows 10
Here at our IT shop we are doing plenty of rounds of Windows 10 deployment, so bear with me as I've been finding some issues with OS Deployer. There is an option to create user accounts by 1. Right clicking on the Machine name. 2. Selecting "Individual Settings" 3. Selecting "User Accounts" 4. Adding a user name and selecting a group (Administrators, Power users, Users.) Here's the problem: I can create the user and assign it a password. Now, whenever I log into the freshly imaged computer (running
internal server error problem, how to check and debug?
Hi.. I have some problem I added a https urls monitor (Monitors > HTTP(s) URLs > ) it is a web application and can be accessed normally on my browser (local) and also from internet and also run well on server where ApplicationsManager is installed (attahced applicationisok.png) But when I add it to applications manager, It returns error (as attached in internalerror.png) : - internal server error - Data collection yet to start. Please refresh this page after the data collection interval has elapsed
How to correct MIB/OID in Op Manager
I need to correct the OID on these items on my servers, I found the OID on the linux machines are different from the ones on op manager. Kindly assist me on this matter.
Tickets getting closed them self's after moving them into Inprogress
Hi SDP team, We have recently brought opmanager and SDP MSP to our projects . Both Opmanager and SDP MSP are integrated . The tickets are getting generated through E-mail are getting closed by them self's when they are moved to Inprogress . Can you please provide some suggestions or inputs on this . Regards, Sreedhar reddy M, Technical Specialist , Email : msreedhar05@techwave.net Mobile : 9505094935.
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