Dear SDP OnDemand-Users,

We are in the process of revamping and regrouping the configurations items in the Setup/Admin page of ServiceDesk Plus OnDemand.

Configurations items are regrouped as Organization Settings & ServiceDesk Configurations. Organisation Settings will be made accessible/configurable to Organization Admin/In-Charge who need not be a technician in ServiceDesk. i.e Requester can setup/configure configurations items under "Organisation Settings" and a technician login is spared for technician's working on the helpdesk.

Regrouped configurations items would be like as below :

Organization Settings

1. Address and Contact
2. Users
3. Verified Domains
4. SAML Authentication
5. Active Directory
6. Service Desk Portal

ServiceDesk Configurations

1. Settings
2. Regions
3. Sites
4. Operational hours
5. Holidays
6. Leave Types
7. Departments
8. Currency

These changes are in final testing phase and we shall update you on the release by means of a follow up post & through What's New update.

Thanks for your continued suggestions and feedback.

Regards,

Saravana Balaji .S