I would like to use the service catalog and am trying to design my templates and am running into a problem.  It appears that the items in the service catalog display are first grouped by incident templates and service templates and then within these groupings, they are sorted by the frequency that the template has been used...at least that is my observation.  (The number of requests for each template is kept in a database table.) 

 

This is causing an issue in my design because I would like to sort alphabetically so that the items are in a logical order and don't get moved around on the menu as different requests are submitted.  I have put in a support request, but all I can get back is that they have sent it to the developers and will respond as soon as possible.  (It has been a couple of weeks...very frustrating!)

 

Has anybody dealt with this and is there a work around?  I'm thinking of creating a SQL query to run periodically (like every 10 minutes) that will zero out the usage counts in the database table.  If all the counts are 0, then the sorts would be alphabetical, but I am not sure if resetting these counts would cause a problem elsewhere in the system.

 

Does anyone have any insight or recommendations?