Bagaimana cara memonitor jaringan via Dekstop yang di tampilkan secara bersekala menggunakan Applications OPManager?
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Manage 3rd Party SLA
Good Morning, I use ManageEngine Service Desk Plus currently for my Internal IT Helpdesk. Our Business has evolved and we have a lot of Cloud and Hosted Systems that have a SLA with those Providers. Is there any way within ManageEngine Service Desk Plus that i can not only manage my Internal Helpdesk but also Manage those 3rd Party SLA's? Thanks James
Customize search for requesters
Hi, Is it possible to customize the search options for requesters in ServiceDesk Plus? At the moment they only have the ability to search for request ID with the search tool in the request view. SDP 9321 MSSQL Regards Alexander Nordin Region Halland
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set GINA icon back to default for new installs
I had adjusted the GINA icon to a custom one, however I would like to set it back to default for new installs. Is this possible? Thanks
Password synchronization between ADSelfservice and Ellucian luminis
I am looking for password synchronization between ADSelfservice and Ellucian luminis Ellucian luminis uses LDAP Unfortunately I am not able to configure in ADselfservice using open LDAP Kindly advice
Soon-To-Expire Passwords - Email Text
We've been successfully using the soon-to-expire passwords feature and emails go out to end users on the schedule we assigned, (14 days, 10 days, 7 days, 5 days, 4 days, 3 days, 2 days, 1 day...) However, we're finding that the text contained in the email does not match what we have setup for the users to get - Email example user actually gets: From: ITMailbox Sent: Tuesday, October 10, 2017 8:00 AM To: John Smith <JSmith@Domain.org> Subject: Password/Account Expiry Notification Dear John Smith,
Requests associated to a Project
Hi. We are wonder if there is some way to associate a Request to an Specific Project using Enterprise SDP? If so appreciate some details on how to do this. Thanks
Accessibility of ServiceDesk Plus
Hello, What level of WCAG 2.0 accessibility conformance does ServiceDesk Plus Enterprise meet?
Allow users to retrieve password without ticket ID
Under Users/User Groups/User Group Actions, the option to "Allow users to retrieve password without ticket ID" is grayed out and I am not able to check it.
Account name changes
Hi all, What does PMP do if someone renames an account on a synchronized Windows resource? Is PMP recording the SID of the account, or just the SAM name? Let's say someone goes onto a server and renames "Administrator." On the next synchronization, will PMP reflect the name change with the same password? Or, will it add a new account to the resource with a dummy password? Thank you, - Steve
Cannot create accounts with the same name
I am trying to add multiple accounts for SQL servers in the same resource group however PMP will not allow me to create more than one account for "sa". It tells me an account already exists, which of course it does but I need to add different passwords for all the "sa" accounts. I am running PMP Pro v9.1.0 build 9101. Thanks. Gareth
Password Manager Pro Build 9200 Released
Hi, We are glad to announce the release of Password Manager Pro 9.2 (build 9200). This build incorporates a set of new features such as IIS Web.config discovery and password reset, enhancements, and a couple of bug fixes. List of New Features / Enhancements include: Access Control Workflow enhancements Password Access Control Workflow has been upgraded. With this update: One or more user groups can be designated to approve password access requests. Earlier, some users can be excluded from access
Password Manager Pro vs Netscaler
Hi In June 2017 I upgraded my PMP installation from 8.x to 9.002. It resulted in disruption of the setup where I have a NetScaler controlling failover. The NetScaler setup was/is as follow: DNS record (for PMP) pointing to an IP on the NetScaler. The NetScaler forwarded the request to primary PMP or secondary PMP, if primary is down. Client were using corporate-certificate to the NetScaler, and the NetScaler were using the PMP-selfsiged certificate to the PMP-server. This way i can keep the
Password manager and mutiple Active Directory Domains
we running password manager in one of our AD domain environment using service account, is it possible to add password resources from another AD domains and be able to verify password?
[Free Webinar] One Identity: Real-time Active Directory-based password synchronization
Join us in this free webinar to learn how ADSelfService Plus’ Real-time Password Synchronization can help simplify identity management, reduce password-related help desk tickets, and improve user experience. You’ll also have a chance to get all your questions answered directly by our product expert. Date: Thursday, October 19 Time: 2 PM BST / 2 PM EDT Register Now In this webinar, you will learn about: Password synchronization between Active Directory, Office 365, G Suite, Salesforce, etc. Using
Email Notification for Auto-Assigned Technician After Request Approval
We have setup some Service Catalogs to only be assigned to selected Technician when the Request is Approved by the Approver but I have noticed that Technicians do not receive mail notifications when the request is automatically assigned to them after request approval. Although Technicians get a mail notification when requests that doesn't need an approval and are assigned directly to them. (ex. "Request ID 12345 has been assigned to you"). Is this how the system works or there is a setting for this?
Add Remove Columns Fields are blank
Hi, Just added a new custom field to one of my forms and now the add remove columns fields are blank. Is this due to reaching a limit? Regards
Chat on portal login
So to take advantage of the chat feature here: https://deskportal.zoho.com/portal/meservicedesk/signin do we need to use a separate login from this community? I'm guessing yes but just wanted to confirm before I sign in again.
[Webinar] Simplifying Employee Onboarding and Offboarding process for Help Desk
Participate in our free webinar and learn how to perform trouble-free user onboarding and offboarding, and also integrate two of the industry's most revered solutions - ServiceDesk Plus & ADManager Plus for streamlined IT administration. Also, get to know how to further simplify user management, schedule automatic AD user creation whenever data is added to HR databases like Oracle and MS SQL. REGISTER Webinar: 'Simplifying Employee Onboarding and Offboarding process for Help Desk' Date: October
Reporting - Restrict Access
Is it possible to restrict access to the reporting module in SD 9320? I can't seem to find an option. We don't want all users to have access to the reporting side of things.
Patch already Installed and the changes will not be effective until the system is rebooted.
when i deploy patches, the remark is: Patch already Installed and the changes will not be effective until the system is rebooted. i rebooted the system, but nothing changes !! i did reboot the system, but the patch is still missed
Process monitor
I notice one of the the OpManager process monitor value is not pooling the same value as at the system that i monitored . The value in the Linux systems using top command is different from the OpManager process monitor value.
Resolved email to include resolved comments
When a request is resolved an email is sent to the user to tell them c/w a link to the request within ServiceDesck plus. We want this email to include what was put in the resolved comment box
Request On Hold Mandatory Schedule
Hi: When a Technician puts a request in On Hold status, and not schedule to change status after X days, the request is on hold status eternally, is it possible to change the state after a period of time automatically??, or SLA notification, or Email notifications, etc Regards Enzo Corniola IT Admin
Webinar: Busting the Analytics Myth: Can Analytics really help you improve Helpdesk processes?
When: October 25, 2017 (2pm AEST | 10am GMT | 10am PDT) Presented by: Rakesh Jayaprakash, Product Manager, Analytics Plus Agenda: We're putting analytics to the test, and answering the following questions. Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Join us for a free Webinar to learn how analytics can help you see and understand
Auto Suggest/Column Search not working
I don't know if these are related but our Auto Suggest and Search function are not working correctly. When logged in as an User and creating a new ticket, through the Portal page, the solution auto detect isn't working when entering a subject. The same behaviour also happens for techs under the Resolution tab -- unable to search for solutions. Under the main Request List view, search criteria cannot be filtered from the columns -- it seems that the search does not initialize. Edit: ME needs to fix
APM - Severe Error Processing request - Shut Down
Hi, My instance of APM show the next message in wrapper. log and after stop service. I need do a extra configuration? Thanks & Regards! A.
Form Rules, ticket on-hold but no re-open
Guys, With form rules i can perfectly set a ticket in status "on-hold", depending whether or not a certain field is filled in. This works perfectly. However: when creating or editing a ticket, it does not show the dialogbox for when to re-open the ticket: Is it possible to get this to pop-up when using form-rules, because now they will stay in on-hold indefinitely...
About byte and bit on Netflow Analyzer
Dear Netflow team, I watch on Netflow Analyzer with information below: - On the "Edit interface detail" tab, the "Bandwidth Capacity IN/OUR (bytes)" line ~> i understand there are byte parameter (Byte/second), not bit - On the "Traffic" tab, the "Utilization is calculated with Link Speed of xxx.0 Mbps. xxx.0 Mbps" line ~> i understand there are bit parameter (Megabit/second), not byte. So, i don't know how to understand it right.
Self Service Portal
Service Desk community - Is anyone else finding their users are confused when using the self service portal? Our portal has only been live for about 4 months now, but we're finding that when people log a service request, they don't notice (or look for) the categories on the left hand side and only use the form templates that display by default on the right - the ones from first category on the list, which of course it selects by default. They try to crowbar all sorts of request into this one category
Usuario monitoreo
Hola, Tengo un usuario del área de seguridad que necesita monitorear solo algunos servidores, entonces hice una nueva vista de negocio llamada "Seguridad", al crear el usuario como administrador solo le di permisos en el scope sobre la vista de negocio "Seguridad". Pero en el dashboard solo puede ver la alarmas de los dispositivos de esa vista de negocio, como podemos visualizar también las alarmas generadas por la URLs. Muchas gracias
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