Create a keyword cloud to catch things you have been missing in your helpdesk

Create a keyword cloud to catch things you have been missing in your helpdesk

In this week's post, we decided to take up a report requested by one of our customers - the keyword cloud report. Essentially, this is a report that can show you frequently occurring keywords in your helpdesk and help you identify repeat issues. A keyword cloud can help you spot often used keywords like "desktop", "network", "password", "keyboard", and "wifi".



Check out this video for the steps to create this report. 




Check the attachments below for the formulas you'll need to create this report. 



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