Problem with Actions using Script
Hi Team, I'm having troubles setting approvers throught scripts using a python file named "python_approver1.py" This is te code of "python_approver1.py": SETTING APPROVALS FOR THE CURRENT STAGE: { "operation": [ { "INPUT_DATA": [ "aabarca@ulacit.ac.cr" ], "OPERATIONNAME": "ADD_APPROVAL" } ], "message": "Sample Python script for adding approvals in current stage", "result": "success" } This file is in the following directory: C:\ManageEngine\ServiceDesk\integration\custom_scripts In the
Custom script not executing
When attempting to update the subject with an employees name using custom script on form submit it won't update the subject. I have been watching all of the videos I can find and at one point had this working in my test environment but trying to replicate in production environment is not working. Is my script correct? Do I have to enable/install anything on the server to get the script to run? var x=$CS.getValue("SUBJECT"); var y=$CS.getValue("GUDF_CHAR1"); if($CS.isFormSubmit()){ $CS.setValue("SUBJECT",
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
12300 Dashboards
What on earth - Dashboards aren't persistent in 12300?! This was one of the main issues that was supposed to be addressed in 12300! "Thanks for the e-mail. The changes made is good for only that browser's session and it doesn't get stored in the DB. The DB level changes will be made only in the next release since it involves some major changes, this was confirmed with my developer."
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security best practices.
Free e-book: Six best practices for escaping ransomware
Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security best practices.
No Patches listed, but states number of missing/installed/applicable
Hi there I'm new to ManageEngine and currently trialing the application, before committing. I've added PC's to the scope, enabled patch scanning and set the Automate Patch Deployment. However, when I go to 'All Patches', it indicates the number of missing patches, installed patches and applicable patched, but the are below, where all the patches are listed is completely blank (see attached). I have a feeling I've missed something out. Any ideas? Thanks
add Survey information to be syncronized with ZOHO Advanced Analytics
Hi, It is likely that all who are using Advanced Analytics (SD+ intergated with ZOHO Reports) are building Dashboards. It would be good if you could include Survey information also syncronized e.g. all responded surveys. /Mar
Reply Signature
Hi is there any way to add automatically a signature to the replies? Jacir
Perfectdatasolutions-osttopst
You can try PDS OST to PST converter software that recovery inaccessible OST file and conversion OST to PST file with full protection. It quickly again open each damaged file & folders from OST to PST file with filter messages but after repairing vital damaged Offline OST file. This is a smooth way to fix emails and conversion emails & mailbox from OST2PST file, MSG,EML,HTML,MBOX. Software works on all supported versions-: 97 to 2016. More Info-: OST Converter
Requester Sees "Not-Auth" for Certain Requests
Hello, we have a requester who cannot see the Assigned To or Status of certain requests. Instead of the name of the technician or status, it just says "Not-Auth". The requester is an authorized requester and should have the permissions to see this information. Any idea what could be causing this? Let me know if you need more information. Thank you!
Report by Template Type
I am trying to generate a report of all requests based on template type. We have an extensive service catalog with many request types. For our annual SOC2 audit I am going to have to be able to generate detailed and summary reports by template type. Can anyone show me how this could be accomplished? I've looked at all of the various sample reports and I can't find one that allows me to add this default field to the report.
App Manger License
Hi Team, We have a perpetual license for Manage Engine Application manager, we are migrating the AM to new servers, Can you please confirm where is the License located in the admin server machine or portal, Inorder once we install and configure the Admin server on a new machine we have the license.
Access solutions without logon
Is there a way to allow access to the solutions section of the software freely without the need to log on, it would be helpful to be able to have documents found there for new employees that are not yet set up in the system, simply click on a solution link and be able to go without needing logon credentials. ** Quick Update ** I see the section about "Allowing non-login users to view solutions" under administration and it is already set to Yes, but if I go to a pc I am not already logged into and
Assing Chat Technnician to Request Automatically
Hello, i would like to know if we can assign automatically same the technician that had picked up the chat to the request, in the fact that chat become on a request, because right now the request arrive like unassigned. Thank you in advance. Jacir
support emails
Based on the support emails that's configured on the accounts, if a requester adds two support emails ( separate accounts) in the to field of and email, will this create 2 tickets or 2 replies? Thanks
Disable new request creation through email for Support Groups - Feature Request
Our support groups accept the ticket creation of external users by e-mail to our HR, Accounting and Financial groups. Some groups can open tickets by e-mail, other groups can not, just by Self Service Portal. Internal requesters (@sicoobxxxxxx) can not open tickets by e-mail to the groups in our Shared Services Center (SSC). Ideally, we would have the options below, parameterized by support group. 1. Option to disable / enable the new request creation through email; 2. Option to set rules. If the
Please help about ifindex issue
Dear Netflow Analyzer, I'm using Netflow analyzer application for reporting IN and OUT traffic. So, i can't understand what related to between Interface name (ifindex) on Netflow Analyzer and Fortigate 200B (OS 5.2.x) is. For ex: Based on pictures under attach files, you could show me that with an ifindex15 on Netflow analyzer, so what is interface (name or index) on Fortigate? Please find the attach file for detail and tell me some good information. Thank you.
What will happen when removing a technician?
I would like to remove a technician from technicians group. In the requests that this technician has been assigned, will technician name become blank or any other problem happen? Please let me know what will happen when I remove a technician. Thank you
Contracts
Hi Guys, Recently i added 1 contact for testing purposes, I created the contract with a start date and an end date, to be notified 45 , 30 , 15 days before expiry, I created a user with the custom distribution list, and also added the distribution list in the emails to be notified, How long does it take for the notification to be sent, can i force test it in a way, or did i make a mistake while configuring it, check the attached file Thanks
Real difference between IT asset vs Non-IT Assets
Does both category requires license.
Import Email aliases for Requesters from Active Directory
Hi, I can't import Requesters with their Email Aliases from Active Directory. Email Aliases for users store in custom field with name proxyAddresses in our AD in multiline format, like: primary@mail.com alias1@mail.com alias2@mail.com alias3@mail.com ... I set "proxyAddresses in "Import Requesters from Active Directory" as value for "E-mail", after import I see only first email alias as Primary Email address for Requester, but field "Alternate E-mail ID(s)" stay empty. I tryed to change multiline
Custom actions for resolution
Hello, We are looking for a way to execute a custom action whenever a resolution is entered in a request. Example: once a value has been populated in the “Resolution” field, and a specific custom additional field has a certain value, another custom additional field should be automatically enabled. How can this be achieved? Best regards, Demetrius
From version Firefox 56, 32-Bit Firefox Users on 64-Bit PCs Will Be Auto-Upgraded to 64-Bit Firefox.
Starting with Firefox 56, Mozilla will silently and forcibly auto-upgrade some users of 32-bit Firefox to 64-bit versions. Obviously, the only ones that will be auto-migrated are users who run 32-bit versions of Firefox on computers with 64-bit architectures. Desktop Central’s patching for Firefox will work based on Mozilla’s auto upgrade behaviour: 1. For computers with 32-bit architecture , you will be patched with the latest 32-bit versions of Firefox. 2. For computers with 64-bit architecture
Manually escalation trigger
Hi team, I have a case and need your help with proper solution. Scenario: Incident request was assigned to Agent A when he is on shift with Medium priority. But after that, he out of shift and impact is increasing. From requester perspective, we would like to allow them manually trigger escalation up to another agent (Agent B) who is working on shift to pick up and handle this incident ASAP. But we don't want to allow requester to change assignee of request. Could you please advise solution for us
Maintenance Windows for Change
Can we and if so how would we setup Maintenance Windows in SDP for Change Management? We have multiple departments using SDP and we want to setup some standard Maintenance Windows, for example the Server Ops Team might have Friday from 6:00 pm - 12:00 am to implement changed, they may not always use this time but if there are changes to be made then this would be when they would schedule the changes to happen. Is this possible? Or does this always have to be done with a Change Order?
Cancelled request rule
Hello, On our request closing rules we have set Work Log as mandatory field. We have additional request status - Cancelled. Is it possible to set automatic action: when technican resolve request and set status to cancelled, the Work Log is set and Time Taken To Resolve 0H0M?
Unable to import in service accounts
on Build 9101, 64 bit Windows Server I am unable to import additional service accounts into PMP. There is no "Enable Discovery in Client Organization" under Admin/User Management When I attampt to use the Discovey Accounts under the Resources/Resource Actions, no new accounts are imported.
APNS Certificate Expiry: Upgrade Applications Manager for Apple’s Push Notifications
The Apple Push Notification Services (APNS) certificate that Applications Manager uses expires every year and must be renewed. This is just to make sure end-users do not face any discrepancy with their push notifications. Applications Manager’s last APNS certificate expired on 10th of October, 2017. Consequently, users running older versions of Applications Manager will stop receiving push notifications from Applications Manager on their iPhone effective from the 10th of October, 2017. Who will be
Disable template field for requesters?
Hi Community, i got 2 service templates and each of them got 1 incidend template. If a requester open a template on a service the form is loading and on the top he can choose between the 2 incident templates. Is there a way to disable this selection? Thanks, Brian
[KB] How do I monitor Exchange Online mailbox sizes?
These days, every organization depends on emails for communication. As an IT admin, you need to monitor Exchange Online mailbox sizes to keep an eye on space consumption and mailboxes reaching their size limits. Depending on the native tools for such varied information would eat into more than half of your average work day. PowerShell can help, but writing scripts can be a bit complex and time-consuming. Solution: Exchange Reporter Plus, a reporting, change auditing, and monitoring solution for
Desktop Central - automaticaly update various Softwate to newer version
Hi, is it possible to update software automaticity in Desktop central? Example dropbox version 34.4.20 to version 35.4.22 Rainer
Report with asset and relationship
Hi, In our organization there are many departments, with a tree structure. We need to get a report with all the workstations and persons that belongs to a department and the departments that are related to it. Thanks.
Self Service Portal Widget
Good Morning, Can you please direct me to where I can place an html file for it to be referenced for a Self Service Portal Widget? ie. https://servicedesk.mydomain.com/MyHTMLWidget.html I had accomplished this before and an upgrade of the ServiceDesk wiped out the file so now I am trying to replace it but I cannot find where to place it again. Thank You, James Leitz
Block Executable Policy Question
Has anyone had any issues using the Block Executable Policy? When I created a Block Executable Policy it does what is needed, but I am unable to run GPResult....receive error Invalid Pointer.
Event log
I have created a new event log alert. But when I go to the server Event logs is not on the list to be monitored. All that is theres is Performance Monitors, WMI Monitor, Exchange Monitor and MSSQL monitor. How to I add event log to the list.
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