Is it possible? 2 step ticket confirmation before colsing.
Hi All,
I'm just starting with SD Plus MSP and have lots of question related to it. The first one (and the most important for me) is: ist it possible to configure SD Plus this way:
1. Specialist sets status of the ticket to resolved.
2. Notyfication about it is send to a user.
3. If the user won't answer within 24h (User has nothing to complain about) the e-mail with link will be sent to ANOTHER person who can close it by clickin on the link in the message.
Thanks in advance for your effort :)
I'm just starting with SD Plus MSP and have lots of question related to it. The first one (and the most important for me) is: ist it possible to configure SD Plus this way:
1. Specialist sets status of the ticket to resolved.
2. Notyfication about it is send to a user.
3. If the user won't answer within 24h (User has nothing to complain about) the e-mail with link will be sent to ANOTHER person who can close it by clickin on the link in the message.
Thanks in advance for your effort :)
Topic Participants
Dawid
Jayashree Gowrisankar
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