We need to integrate several helpdesk systems. We will use ServiceDesk Plus on our side, our partners have other helpdesk systems. All of them are able to use rest-api. We need to transfer incidents between our ServiceDesk Plus and the helpdesk systems of our partners.

When performing actions with incidents in our ServiceDesk Plus, it is necessary to perform automatic rest-requests to transfer data to our partners' helpdesk systems.

From the documentation it is clear that I must use the External Action Plugin. But External Action Plugin allows me to call actions from the additional menu. But I would like to automatically send a rest-request, for example, when changing the status of an incident.

How can I set this up for ServiceDesk Plus?

Thank you