Incorrect time in the execution of the Request
The service desk has a working time from 9 am to 18. The SLA urgent plan is configured with an execution time of 1 hour. If an request arrives at 6 pm, the time of its execution is postponed to the next day and is set to 9 am, but must set on 10 am i.e. the engineer must start its execution at 8 am, but this is not working time, and request is considered to be overdue.
Where can I fix this setting?
Time on the server is correct.
Sevice desk:
Our version : 9.3 Build 9301
Data base : postgres
Server service desk Ubuntu 12.04.3 LTS
kernel version 3.8.0 - 29-generic
Thank you.
Where can I fix this setting?
Time on the server is correct.
Sevice desk:
Our version : 9.3 Build 9301
Data base : postgres
Server service desk Ubuntu 12.04.3 LTS
kernel version 3.8.0 - 29-generic
Thank you.
Topic Participants
Maxim
Jayashree Gowrisankar
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?