Password Manager Pro
Good afternoon! Has install the Password Manager Pro Demo-version on CentOs7. I can't be connected to the server on https. The service/etc/rc.d/init.d/pmp-service is constantly switched off
NCM interface monitoring
Hello, I was wondering if with Network Configuration Manger it was possible to monitor the interface of every discovered divice or if it was only possible on OpManger. Kind regards
Desktop Central Integration With Salesforce
We want to fetch some data from desktop central to salesforce in real time. is there any way to do it?
TWTQ: Selecting correlation rules for your business
Hey everyone! We're back with This Week's Top Query (TWTQ): Q: How do I know which correlation rules to enable? A: EventLog Analyzer provides you with over 30 predefined correlation rules, and we are working on adding more everyday. Every organization has different security requirements. To understand which rules are most relevant to you, you can first look at the rule description on the Manage Rules page (accessible by going to the Correlation tab -> Manage Rules). Click on the icon shown to enable/disable
I'm running version 9402 and have screwed up
I'm running the free version, and I've recently exported everything from an 8502 version and manually imported everything into a new 9402 free version. Unfortunately, I left a 2nd admin enabled after the 30-day timer ended and then ran updates on the linux host and restarted it. now PMP is failing to restart because there's more admins than the free license allows. Is there any way to recover from this or do I have to go through the migration again?
default view for all tickets raised by logged in user?
Can we add a default view of all the tickets raised by the logged in user, regardless if they are tech or requester and of the statuses. We can call it all my logged/raised requests. currently all of these are per status. If i can do this view custom view then can someone please show me how. Thanks. Regards, Issa
passman keyboard issue
Hi, Help please. When I press the ALT Gr + 4 ($) combine in windows remote connection, it puts double $ character in notepad. This issue causes entering wrong password. How can ı stop this? Best Regards,
automatic assignment to a technichian
HI, We need to sort incoming requests to our techs automaticaly by filtering some words in theme of a request. How can it be created? Didnt find anything in parameters. There are some triggers - but they are empty, only triggers but there is no any actions what to to by that triggers. Seems like someone has begun to to them and didnot finish that. Thank you.
Change Management - Implementation Tasks
We use several ME products, and I'm evaluating ServiceDesk Plus. The biggest issue I've seen is that we need greater flexibility with Implementation stage of CM, especially for documenting changes. For instance, if we implement a change to a process that involves several program/object changes, I want to list all those objects in one place. As such, the only option I see is put them into TASKS and it's really tedious to build singular tasks for each object. I'm looking for the flexibility to create
Service Request/Incident Approval
Hi I am after setting up a workflow so that when a specific service request or incident gets approved I can move it to a new group. I do not see any options to be able to do this other than a custom action but again don't see a way in which I can do a custom action based that can be done once the request/incident is approved. Any advice how this can be achieved? Regards Mike
Remove Shared Folders
Good Day, i would like to ask you if there is any way to remove all Local shared folders " specific name " one time. because i found one way to remove them manaully and one by one thru tools " system Manger" of there is any script do that i will thankful
work log on = automatically changes request status to in progress ?
how am I able to configure SDPLUS to change the ticket status to in progress once a technician clicks on the work timer automatically and visa versa work log on = turn status to in progress automatically Status set to in progress = work log is turned on automatically Your assistance would be appreciated many thanks Chrissie
Request filter when viewing Group requests
This may have been suggested before but we'd like to be able to switch between Pending and Closed requests while viewing a Support Group. Currently, we have the ability to view a Support Group's pending requests by selecting from the drop-down list. However, we have Team Lead's and Analyst who track and report on closed or completed work. If a request is closed by any other technician, they won't see the request and either have to search for it or view a separate request view. Proposed idea is to
Reply from mail to service request
hi, is there any way to approve service request from mail. without go to link which sent from service desk ? when i receive service request just reply from mail "ok"
Create new incident based on telephone number of caller
Our 3CX Phone System softphones (Windows desktop application) can push %CallerNumber% for incoming calls to a (for example) batch script. Would it be technically possible to create a script that generates a new incident for a requester based on matching Phone values on incoming calls?
Desktop Management Agent is missing some german translations
Hi, i installed server and agent in german language, but i noticed not all notifications which the end user gets from the installed agent are translated into german language. - So when the agent tells the end user at his computer that there are some patches to install (with the buttons "start now" and "skip"), this end user update notification is not translated in german at all. - So an end user who does not understand a single english word is not able to understand what this notification is about.
Exported configs are not formatted to be readable
I am trying to export a config to a text file using NCM. (I click on the config, then Export Config). However the resulting text file is completely unformatted. Can this export be formatted into a readable format?
Newsletter de febrero!
¡Newsletter de febrero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
TWTQ: Applying rule to select users
Hey everyone! Here's This Week's Top Query (TWTQ): Q: I want to apply my correlation rule to a specific set of users. How do I do this? A: When you wish to apply a correlation rule to a specific set of entities (users, devices, etc.), you can make use of the field-based filters within the rule. If this is for a rule you're building from scratch, go to: Correlation -> Manage rules -> +Create rule If this is for an existing rule, go to: Correlation -> Manage rules -> Selecting the Update icon next
Windows 10 Feature Upates deployment
We have a mixed environment of Professional & Enterprise and I can't figure out how we would disingwiseh feature update deployments for the different releases of Windows 10?
Workflow Approval notification to other requesters
Hello, Is there a way to auto send/notify other requester regarding an approved service? Currently, from what I know, once and approver approves, only the requester that submitted the service request receives an email notification. I would like to add other recipients to be notified. Let me know if this is possible or if there is a workaround. You help is greatly appreciated. Thanks in advance!
Report Service Desk Plus
hi, asap i need report like this (please see pic). service desk plus Version : 9.3 Build 9303
SLA Reports - 'Delayed by' time
Hi, See attached screen shot. I'd like to get the 'delayed by' time of an SLA into a report. How do I do this? I only see options to show total resolution time. Thanks Bridget
FileAudit Plus rolls out build 4300
We are happy to announce the release of FileAudit Plus build 4300. The complete list of all new features, enhancements, and fixes is mentioned below. Please feel free to start a discussion in the comments if you want more information on any feature in the list. Service pack | Download 30-day free trial - Get to know FileAudit Plus Features FileAudit Plus now supports Windows Failover Cluster auditing. Generate new reports on-demand for junction points, network based open sessions, and open files.
Notifications - tasks in templates
I was looking at the notification profile section in AD Manager. I noticed that you can set the notification to alerts you to specific action tasks events. I wanted to be alerted when specific techs perform account attribute action tasks like enabling and disabling user accounts. However if a task is bundled within a modification template then it doesn't work because the event is only logged under the "modify single user" action task. Is there way make the notifications more granular so that they
User Home Folder: DFS supported?
Hi there I'm currently configure my first user creation template and trying to figure out how I can configure the homefolder when we use DFS. For example: It should connect to \\mycompany.com\dfspath\userhome\%username% as home folder and create a new share, But when I set that, it takes mycompany.com as server name. Can I change that? Is DFS supported? Kind regards LLips
Report for Pending Requests
We're in the process of cleaning up our outstanding tickets and I'm trying to create report for the following: - tickets that are not in the Closed state - tickets that have been Created more than 6 months ago Is it possible to set a 'later than' filter from today's date? In this case, I want to see tickets that were opened from September 27, 2017 and earlier and are still not closed.
Security Vulnerability issues fixed. Upgrade to the latest version of Applications Manager
This is a security advisory for Applications Manager customers using versions 13610 or older. Applications Manager Version 13620 addresses vulnerabilities that could allow unauthenticated blind SQL injection attacks, potentially revealing sensitive information or full compromise of the application. These vulnerabilities were identified and disclosed by Digital Defense, a provider of security risk assessment solutions. We at Applications Manager assign the highest priority to fixing security vulnerabilities,
Development ab.
Hi All, Can we integrate our SAP approval mechanism (5 Steps) into SDP, like a change management module? In summary, I would like to develop a new software in SDP. Is this possible?
Create Active Directory reports based on custom attributes
Let us see how to create Active Directory reports based on the custom attributes in your environment. Imagine you have a custom attribute in your AD environment, say technicalteamAttribute. This attribute stores information about a user account's specific team such as 'Networking team', 'Server team', etc. You want to create a report that provides details such as last logon time, days since last logon, and account status for the members in each of the teams. Steps to create your custom attribute
Dashboard widgets (Report features)
Hi all I am currently trying to make usefull widigtes exactly for our needs. The standard widgets on the helpdesk dashboards are clickable so that you can pull out the list of affected tickets. How do i make reports myself that can do htat?
Suspend/Disable Scheduled Reports
We'd like the ability to suspend or disable an automated report. Instead of deleting the report, to stop the outbound email to stakeholders, we'd like to be able to just suspend it. It will also help keep the content and recipients without having to recreate from scratch. SD 9217 Enterprise MS SQL ------------------------- Canada
O365 Manager Plus 4118 now supports Azure Germany, Azure China, and Azure US government!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4118 which supports management of Office 365 tenants configured in independent Azure cloud deployments, including Azure Germany, Azure China, and Azure US government. Highlight: O365 Manager Plus now supports management of Office 365 tenants configured in independent Azure cloud deployments, including Azure Germany, Azure China, and Azure US government. Enhancement: You can now forward Office 365 audit
Invalid key Survey
Hi Our customers receive survey e-mails with invalid keys. The URL in the hyperlink as well as the text of the hyperlink contain a invalid key. There are also cases that the URL of the hyperlink contains an invalid key, but the text does have a valid key. Is this a known issue? Is there a solution? How lang do the keys stay valid? Thank you for your feedback. Jimmy
OP manager 11.5 widgets and correct oid for centos servers
I manage several centos servers, apparently the widgets display a different value it goes to show they might be using a different oid for example memory utilization is different on a linux environment thus it will show 99% utilizationn thouhg we all know that linux machines handle memory in a different maner Plus the built in snmp monitors are wrong, we had to create custom moniotrs for it to work is there any way we can correct this
Error: No ManagedConnections available within configured blocking timeout ( 30000 [ms] )
Hi, We get the following problem since we upgraded to version 9321: [SYSERR]|[INFO]|[139]|: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ))| This happens when we arrive in the morning to work, and we must restart the application on the server. We have the next architecture: @Database Name = Microsoft
Tech Availability Chart/Calendar -- show pending items
How can we modify the view of the calendar to only show pending tasks/requests/changes etc.. Currently the view shows both pending and closed items which makes it difficult to quickly forecast and plan across all technicians. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Patching "The operation completed successfully" but system still listed as vulnerable
Hi, I've got several systems where the patch "307159 TU-017 Updates for Google Chrome (x64) (64.0.3282.186)" was deployed and appeared to work (the application is updated) -- the remarks field says "The operation completed successfully" but doesn't disappear and the machine remains listed as vulnerable. I have tried rescanning, rebooting the endpoint and rescanning, and updating the patch DB. It's not a huge problem because the machines are protected, but it does make my compliance reports inaccurate.
Securing agent WAN access
Hi, sorry if this has been covered elsewhere - I'm struggling to work out how I can properly secure agent communication from a WAN network (the internet). I have looked at the forwarding server, but it seems to require a split DNS setup which is not possible in my situation (I am part of a much larger organisation and do not have that degree of control over our DNS, and the majority of my systems including the DC server already are assigned public IP addresses, but are behind a firewall) Is there
Contract - Additional Fields when editing are not keeping information
ServiceDesk version: 9.3 Build 9326 Professional Module: Contracts Issue:Contract - Additional Fields when editing are not keeping information We added few additional custom fields related to quality aspect to contracts. Unfortunately when somebody is trying to edit it some of fields (Not all but some) are going to "-". So our quality department must to do screenshot of details before edit and then put those information once again after edit. This is big buf for us, we hope you will give it high
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