File Manager poorly designed
1. Date format does not follow account setting - I use DD/MM/YYYY, but file manager shows MM/DD/YYYY and when you try to sort using date columns, it sorts by month first which is totally useless. The rest of the GUI for Desktop Central seems to adhere to my format 2. Cutting files within same volume uses copy/delete and thus wastes time as well as risking a timeout from the browser - a "move" should be instant on the same volume 3. Don't use the word "cut", use "move" - this isn't a word processor
O365 Manager Plus integrates with Log360
Dear All, There's a new feather in Log360's cap! Joining ADAudit Plus and EventLog Analyzer in Log360 is O365 Manager Plus, an Office 365 reporting, management, auditing and alerting tool. What does this mean for you? Access to audit reports and the option to create alerts for critical events in Exchange Online and Azure Active Directory. Office 365 Reporting: Access an exhaustive list of reports to get deep insights on Exchange Online and Azure Active Directory and comply with industry mandates
Unpicked ticket notifications.
Hello everyone. We were wondering how you all deal with this. I have manage engine set up so that when a requestor emails my support desk it auto creates a ticket. It seems my techs are sometimes letting these tickets sit longer than I would like before assigning them on to another group or taking ownership themselves. What we would like to do is have some sort of email notification set up so that if a ticket sits for too long then we all get an email that we have a ticket(s) that need to be grabbed.
9402 to 9500 Upgrade Fail on their HA server?
Did anyone else have 9402 to 9500 Upgrade Fail on their HA server? This also happened with the last upgrade which required a fresh install and new HA pack.
Connecting to SQL TDE database
I am trying to connect PassMgrPlus to a SQL AG group (on 2016) that is already encrypted by our DBA. He has given me a .cer file certificate and a .pvk key file. However changedb.bat doesn't seem to like the settings I'm using. Can anyone help? Regards Peter Phillips IPL
Tip #1: Getting real-time alerts about mailbox size.
Emails are the primary means of communication in any workplace. But as emails pile up, mailbox size limits could be reached. This is particularly troublesome for admins when the C Suite and other executives in your organization are involved, because they could lose out on important, business-critical emails. How do you know when mailbox size limits are reached? Exchange Reporter Plus gives you an alert when mailboxes in your organization reach their size limits. To configure alerts: Go to Monitoring
Request Updating Help
I'm seeing a behavior with SD (on prem, 9.3) that is puzzling and seems rather counter intuitive. When a technician replies to an email conversation within the SD application, the "Last Updated" field is not updating. Here's an example: Is this the intended behavior? That seems utterly wrong to me. If a technician replies from within SD, that should really register as an update to the ticket. Can I change this so that a technician reply updates that field?
Free NetFlow Analyzer training on March 13th and 20th, 2018.
Hi all, One of the biggest challenges in bandwidth management is to understand the actual need of bandwidth and optimize consumption so as to get control over bandwidth cost. It is seen that most of the companies either end up paying more on bandwidth bills or face slow bandwidth connection during critical business hours. Therefore, it is necessary to have a right tool in hand to understand your bandwidth needs and get the control on extra bandwidth usage which can, in turn, can save your network
New search in Build 10.0.183
The new search in Desktop Central Build 10.0.183 is not functional. It now requires loading a page and selecting from a drop-down to find a computer. Is there a way to change the default behavior of the search button? Some of the updates are for the better, but some are becoming troublesome.
Experiences with Changes & Projects
Would be interested to hear how others are using the Changes & Projects add-ons. Still trying to get to grips with the role of Change vs Project and the need for both or just one or other. Any insights you can offer would be welcomed. Thanks!
Business rules criteria for service requests
It is possible to use common additional fields as criteria in the business rules for incidents, so why is this not possible in the business rules for service requests? Is there any workaround for this? Can we have a custom trigger that offers the same functionality?
Populating pick lists from an existing or custom table.
The ability to add a field which can be populated by a pulldown from a predefined list on an incident, CI or other form is a valuable one. Currently I am not able to find a way to do this without using a picklist in a template. Several use cases for this exist. In the case of department this means we need to maintain two department lists. One on the department table and another on a pick list. This is far from best practice as it duplicates work, increases the possibility of error and does not allow
Migrate Netflow Build 11000 Guide
Hi , I have netflow analyzer version 11 and build number 11000 that installed on Windows Server 2008. And I have a plan to migrate the netflow to the new physic server, but still base on Windows Server 2008. Can you give me step by step and what i must prepare ? I want that database it still same from the old netflow, and can you give the installer netflow analyzer version 11? Thanks for your support. Best Regards, William
9227 to 9400 - Recent Items list for Requests
We recently upgraded from version 9227 to 9400. One handy feature in 9227 was the Recent Items list for Requests. Is there any way to restore the Recent Items list in version 9400, or has it been replaced by the Recent Items button?
ADSelfService Plus 5514 supports smart card authentication
We've updated ADSelfService Plus to 5514. This release includes the following feature: Feature: Smart card authentication : The use of smart cards/PKI/certificates has been enabled as additional options for ADSelfService Plus login. How to update? Update using service pack. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com An integrated Active
Find EXE
Is there any way to get a report of machines that have a specific EXE on the computer?
Track an MDM devices mobile data usage
If possible if would be great if you could get a report of an MDM device's mobile data usage. Similar to what you can see in the data usage screen under a devices settings if you physically have the device.
After software removal, software still reads in desktop central as being installed on assets
In our office we've had an issue with Plangrid being auto installed on all the computers and causing issues. So recently we finally worked out how to remove it and stop it from being auto-installed. However, after doing this desktop central still shows all the computers as having Plangrid installed. Doing a scan doesn't change the reading. Reinstalling the agent doesn't change the reading. The only solution I've found so far is to completely remove a computer and then re-add it, only then does Plangrid
Better Pictures in AD
Please consider implementing the newer "userPhoto" feature for high quality photos in Active Directory that are stored in Exchange Mailbox and automatically resized and distributed to thumbnail. This gives far better result that the old thumbnail feature of AD. This relates to this excelent blog posting: http://www.expta.com/2012/12/working-with-hi-res-photos-in-exchange.html https://forums.manageengine.com/topic/automated-ad-photo-sync#49000008242248 Is it a big task for Manage Engine to change
Cant login after migration from Windows to Linux
Hello. Version is 8309. I did trimmed backup on Windows, restored in in Centos 7. It worked, but i cant login under any credentials. I also tried this (command line returned "UPDATE 1" - but it didnt help: select al.login_id"Login ID",au.first_name"Name",al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left
Time spent reporting in all modules
Hi, In the below query, the time spent obtained is in decimal format. It´s possible to change it so that it appears in HH: MM: SS format? SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Module ID", 'Request' "Module", CASE WHEN MAX(tk.TASKID) IS NOT NULL THEN MAX(wo2.TITLE) ELSE MAX(wo.TITLE) END "Title", CAST(SUM(ct.TIMESPENT) AS FLOAT)/1000/3600 "Time Spent",dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (MAX(ct.CREATEDTIME)/1000),'1970-01-01 00:00:00') "Time Spent Created Time", rctd.FIRST_NAME
ServiceDesk Plus 9402 Released
Dear Users, SDP 9402 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9402: SD-70246 : Application header does not load properly if the web remote configuration fails to fetch the server name from the DNS. SD-70228 : DC tight-install in SDP is not getting started if the application is invoked as a service. SD-69920 : Unable to save any change templates after upgrading to the 9332 build. The issue occurs
Custom Technician Reporting
I'd like to run a report based off of technician only. I'd like to see items like (total requests, total changes, total problems, total tasks (this includes change, requests, and problems). I know that there are individual reports for each Change, Problem, and Request - but more technician specific would be great in one area. And for today's request, can I do this on tasks?
Copy notifications in a business rule from one site to the same business rule in all other sites
When we have a new technician that works in multiple sites, I am having to go to the business rule in each and every site and update notification criteria to add the new technician. Is there a way to edit a business for all sites at the same time? Or add a technician to the notifications on a business rule for all sites?
what does it mean ???
hi , i make report which shows installed softwares. but some softwares instaled numers is zero please see attachment. what does it mean ? if there is no instaled software why scan it ?
AD Security Group Integration with Service Desk Plus
Is AD security Group Integration available in Manage Engine SDP 9.4 build 9400
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Windows 10
On our Windows 10 computers, at the CTRL-ALT-DEL screen we see the word "field" instead of "Reset your password". Is there an update for ADSelfServicePlusClientSoftware.msi ?
Office365 - connector - permission
Hello I'd like to use ADSS to reset password in our Office365. We havent intergration with local AD. What permission are at least necessary to properly do password reset in cloud of Office 365? I can't find this information on Your web page Regards Slawek
What do you use to create your reports?
Hi!. Again, I'm very new to ServiceDesk Plus. How are you all creating your reports? I realize that it may depend on the report itself and how much data you're trying to retrieve. Are you just creating custom reports through ServiceDesk Plus or do you have another program that you use to pull data - like Crystal Reports or Business Objects? Some examples of reports that we run currently are: SLA breaches - those that have breached for Response and Resolution (by Support Group and Tech) and First
Add common field on Service Request "Requester View"
Hi all, I have created a common field that I can use in both Incident templates and service templates. I have place this field on the Form Designer page of a Service Request, and I have set that field as "Requester can set" and "Requester can view". When I open the template as a technician, it works prefectly and I see the field and I can populate it. But when I login as a requester, I don't see the field. So I went back in editing a template (Incident template and/or Service Template) and I went
OpManager to enable encrypted connections with MSSQL Database
We have recently enabled SSL encryption for connections on our SQL Cluster. However, in doing so it has broken our connections for OpManager. Is there any way to set OpManager to enable encrypted connections on it as well?
Projects
How do I go about finding out pricing and getting Projects added as a module within Service Desk Plus? Thank you.
Merge requests and email notification when closed
I have 3 tickets from 3 different users, when I merge them into 1 and close it only the primary user is noticed the ticket is closed, how do I change it so when X # of tickets are merged into 1 and closed ALL ticket owners receive email notification it was closed
8105 - Assigning requests by "round robin"
Hello! Is there a manual for where to find this setting, or how to implement it to a Business Unit?
Sharing: Adding Google Fonts and Font Awesome on your Service Catalog Request Template
- use on form load Field and Form Rule: Google Fonts: var gf_link = document.createElement('link'); jQuery(gf_link).attr('href','https://fonts.googleapis.com/css?family=Work Sans'); jQuery(gf_link).attr('rel','stylesheet'); jQuery('head').append(gf_link); Font Awesome: var fa_script = document.createElement('link'); jQuery(fa_script).attr('href','https://use.fontawesome.com/releases/v5.0.6/css/all.css'); jQuery(fa_script).attr('rel','stylesheet'); jQuery('head').append(fa_script); from here you should
Update on SD-69474
Hello, Is it possible to get an update on this issue and if there's a location I can check the status? Thanks Warren
urls in attribute fields (CMDB)
has anyone tried to add an attribute as a URL with or without variable substitution. I know there is no way to make an attribute 'clickable' and open in the browser automagically. Just wondering if anyone has tried work-a-rounds other than copying free text into a browser address field. for example, it would be nice to under a server in CMDB have an attribute that defined the web page url for monitoring of said server. a backup status url, etc - Thanks!
Exchange Reporter Plus Service Pack 5210 Released
Hello Everybody, We are glad to announce the release of Service pack with the much awaited features and enhancements. Find the new features and enhancements below. New Feature: DAG monitoring and auditing: Exchange Reporter Plus adds the capability to monitor DAG health and activation preference, and also audit DAG failovers. Changes & Enhancements: The CPU Utilization monitoring report has been improved for better performance, and reduced usage of memory (RAM and storage) in the server where the
Previous configuration in progress
How do you tell what the previous configuration in progress is? I know of no other configurations in progress.
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