[Tips & Tricks] How to mark and assign tasks in ServiceDesk Plus?
Here's a quick video explaining how you can mark and assign tasks to technicians.
Executing dependent tasks within a workflow requires the tasks to be worked in a logical sequence. Some tasks are performed first followed by other tasks. The task to be performed first is 'assigned' to a technician and the task to be followed is marked to the same or different technician. The marked task becomes visible in the technicians' window only after the assigned task is completed and closed. This helps the admin assign and mark all the tasks pertaining to a single workflow at one go without having to reopen it several times.
Here are more such short videos to help you get the most out of ServiceDesk Plus.
Steps explained in the video
:
1: Chose a workflow from service catalogue> user management > new hire request.
2: Take a look at the task dependency to know the sequence of tasks to be performed.
3: Select the parent task and 'assign' it to a technician.
4: Select the child task and 'mark' it to a technician.
5: The marked task becomes visible once the assigned task is closed.