ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
Prevent staff from submitting via email
In our sd+ instance we support internal and external customers. As we roll-out the self serve portal to internal staff, we'd like to prevent them from creating a requests via email. I know it's possible to prevent new requests from being created via email, but is it also possible to enable new requests from certain domains (external) at the same time?
SQL Database: Approval ID auto incremental
I am trying to manually insert approval records into the database, but I cannot figure out how to retrieve next approval ID for ApprovalDetails table (same applies to Approval_StageID). I tried following logic to get biggest number and add 1, but this doesn't work. If I will add several approvals directly inserting data to database, and then try to add through UI, it complains that this key already exists in the database. So looks like ID is getting stored somewhere, but I cannot find out where.
How many new tickets per queue / day
Hi! i have 4 lines like this, First-line, Second-line , Second-Planned-Line, Third-line All tickets sent by mail are created in firstline and then moved to other lines after that, and tickets by phone can be created in the other lines directly. And i want to know how many new tickets every line got this day. And that means that they can have been created yesterday, but moved to a new line today, so new for the line but not by createdtime stamp. So i want to now alla new och moved tickets on every
install new manageengine plus (Standard edition) for ticketing System
Plz advise what is the difference between the below two setups (installations): -Trial *30 days trail) -Free Version (never expires) : does it mean that i can have SD for free for 5 technicians for good? Please advise
Creating task with feilds from a request
Is it possible to add fields from a request into a task that is automatically created?
Export Technician List to .csv, .xls or .xlsx
I am currently viewing the Technician List as Admin and filtered the table by Project Admin role. Is there a way to export the list to any spreadsheet file format without doing a query report? Similar to this Service-Now feature: https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/task/t_ExportAListReportToExcel.html
Updating incident additional field
Hi, I have an incident additional pickuplist field called "Branch". I renamed one of the pickup content of this field 'Abu Dhabi' to 'Abu Dhabi(11)' to indicated the code of the branch. Now, new requests created takes the new value and the old requests remain with the old value. I need to update the old requests to show the new value without causing any changes in the History. Requesting help to do this through query scripts. @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@
Windows update deployment error: The identities of the manifests are identical but their contents are different.
I have one system that needs a specific update however no matter how many times I try the update I get the error message: The identities of the manifests are identical but their contents are different. I was able to download the update manually and install it, however Desktop Central doesn't see the update as being installed. I even ran a patch scan afterwards. Any suggestions? Thanks -Kirk
Rename Local office
Is there a way of renaming Local Office under Remote Offices? Thanks
Adding attachments to resolution
When adding and attachment to the resolution of a ticket (feature introduced recently) the email sent to the requester informing that the ticket has been closed doesn't has any attachments. Any information about this ?
Can't get the normal dashboard view to organizations
I'm having trouble to get normal dashboard to show up at any organization that i add to PMP MSP. I use same usergroup and users at every organization so i replicated those from top MSP group. So basically i dont import user's to organizations. I understood that the user importation is the key to change to dashboard to normal. Is there a way to force dashboard away from that installation information page?
How to autosort incoming requests to our techs?
HI, We need to sort incoming requests to our techs automaticaly by filtering some words in theme of a request. How can it be created? Didnt find anything in parameters. There are some triggers - but they are empty, only triggers but there is no any actions what to to by that triggers. Seems like someone has begun to do that and didnot finish it.
Schedule Backups Failing
I'm currently using the schedule backup feature however the retain backup for 3 days is not working it is not deleting old backups so we end up running out of disk space. SDP v. 9334
How to effectively track changes in ticket volume?
Ticket volume refers to the number of incoming tickets (service or incident) submitted to your help desk. Studying ticket volume over a fixed time period such as hourly, daily, weekly, or monthly can help you trace patterns in your ticket volumes, understand ticket flow, and plan resource allocation accordingly. An easy way to get a quick overview of ticket volume in each quarter is to create the a pivot view using Analytics Plus (as shown below). This pivot shows you the number of tickets submitted
How to effectively track changes in ticket volume?
Ticket volume refers to the number of incoming tickets (service or incident) submitted to your help desk. Studying ticket volume over a fixed time period such as hourly, daily, weekly, or monthly can help you trace patterns in your ticket volumes, understand ticket flow, and plan resource allocation accordingly. An easy way to get a quick overview of ticket volume in each quarter is to create the a pivot view using Analytics Plus (as shown below). This pivot shows you the number of tickets submitted
Servicepak Webpage is'nt updated
I you look at the webpage for Servicepak to Appl. Mgr (https://www.manageengine.com/products/applications_manager/service-packs.html). The newest release are build #13450. But if you look at the release notes webpage (https://www.manageengine.com/products/applications_manager/release-notes.html), can you see (but not download) a Servicepak build #13610 So why is the pages not in sync ?
How to effectively track changes in ticket volume?
Ticket volume refers to the number of incoming tickets (service or incident) submitted to your help desk. Studying ticket volume over a fixed time period such as hourly, daily, weekly, or monthly can help you trace patterns in your ticket volumes, understand ticket flow, and plan resource allocation accordingly. An easy way to get a quick overview of ticket volume in each quarter is to create the a pivot view using Analytics Plus (as shown below). This pivot shows you the number of tickets submitted
Couple quesions about Dashboard widgets and OpManager 12.3.024
Good afternoon. We are setting up a NOC dashboard for a big screen and i am populating it with lots of statistics concerning the state of servers, however i have a couple questions. 1. We have multiple sites, with a Datacentre in each and want to create a widget that pulls the temperature from each site and displays it. Currently i have a widget for each site and was wondering if there is way to pull data from multiple machines into one widget? The only one i can find is Min/max/Average widget which
Bulk update of technician's project role to Project Admin
Is there a way to do a bulk update of 40 technicians project role to "Project Admin"?
Best Database
We have been using SDP for years and have our DB on a MS SQL 2008 server. It's time to decommission that SQL Server so I have to migrate all the DB's to a new server. For SDP I have the options of SQL 2012, SQL 2016 or take a totally different approach and use PostgreSQL on the SDP server itself. I like the idea of keeping the DB local to reduce network traffic and making things easier with VM Snapshots not having to worry about keeping the SDP server and DB in sync. I am of course concerned about
Contract Status
Would like to add "Cancelled" as a Status on the Contract Module. To me, "Cancelled" is different that "Expired" as we may cancel or buy out a Contract early. At that time, we would not want a reminder notification sent. Expired would be a current contract left to lapse and should receive a notification. Is there a way to customize this?
SDP -Asset All Field Select option
Dear team, we need all fileds to be select same time in Asset page. Select all Field has to be enabled. Add "Select All column" option
Attachment File Size Limitations - Contracts and Requests
What is the file size limits on attachments in Contracts and Requests? I've received a pop up once stating that at 10MB file couldn't be uploaded. I started to question, is this because I have two other attachments to that contract already, or is it because that's the limit period? If that is the limit, is there a way to increase this limit, and if so are there additional costs? Just wondering as I can't put a link to a local file share. Thank you.
Difference between helpdesk and service desk?
Can Anybody tell me. What is the Main difference between helpdesk and service desk?
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how to sort by "IP address"
Hello IN assets > Printers I have many printers, almost all of them are network ones. I added to view column "IP Address" - this data is taken from SNMP but I cant sort or filter out results - why? Is it a bug? Regards Slawek
Update error message Workorder to CI not complete
Hello, I'm updating ManageEngine Service Desk Plus build version from 9.3.0-SP-0.35.0 to 9.3.0-SP-1.0.0 but I’ve an error message (in attachment) When I launch query: select Globalconfigid,category,paramvalue from globalconfig where category like 'WoToCIMigration' and parameter like 'IsCompleted'; query result is false And when I sending query: select Globalconfigid,category,paramvalue from globalconfig where category like 'CONVERSATION_MIGRATION' and parameter like 'IS_CONVERSATION_MIGRATION_COMPLETED';
SD pages not loading
Hello, I have upgraded SD from 9003 to 9400 in sequence and it started acting strange for example the start splash screen of manage engine doesn't show anymore anyhow managed to get it work somehow, then i have enabled "https" rebooted server and cannot login to SD anymore, it shows a blank page and prompts to download pagename.do I have attached the serverout logs and a screenshot. Thank you for help in advance.
.do download in every SDP page.
Hello, after upgrading to 9400 i have enabled https and rebooted server, but cannot access SDP pages anymore, it shows blank and download a .do file on each SDP page i try to open. Please help
Allow multiple domains in scheduled AD import
When you have a multi-domain active directory forest, you can't configure a schedule import as it only allows a single domain import to be scheduled. It would be helpful to be able to schedule more than one AD domain import... TJ
all patches with http://software-download.microsoft.com/pr/Win10_1709_XXXX.ISO are failing
All patches that have "http://software-download.microsoft.com/pr/Win10_1709_xxxx.iso" location inside PMPatchLocation SQL table are failing with download.. looks like microsoft blocked direct downloads.. please fix it.. Also why is DC re downloading already present patches in repository? Also why patch for CHINESE Simplified 1079 Win10 is downloading english ISO?
Issue with saving "Delete/Disable Policy"
Hi, I am use ADManager Plus, version 6.6.2 When I edit "Disable Policy" for existing doamin in section "Delete/Disable Poiicy" (set the checkbox "Run Custom Script" and write the script name in textbox "Script Command"), I click on the "Save" button and get error message "Error occured when saving policy". You can see exception in log file.
"My Open request & Open task" ? are possible?
Dear sir, We have a view, with 'My Pending request & open task'. in this case we see the all pending request, Open and Onhold... Dou you have a similiar view... like... "My Open request & Open task"? In this opcion the Onold request will be hidden. Thks mb
Requester name, mail, login in category report for last 6 months
Hi, I'm trying to create a report that queries the following items: (We're on 9.3 build 9335, MSSQL Server 2008) Requester first name Requester login name Requester email address Category is: 'BS&CP - Development & Database' or 'BS&CP / SAP' Request status is closed Request created within last 6 months Column that shows the number of requests grouped by requester (optional) I'm not very firm with SQL so any assistance will be greatly appreciated! Best regards
Usernames shown as
While adding mailboxes to monitor, after a few pages some of the names come up as "null null". We have no users with that name.
Monitoring of Mailbox Stores
We have had a number of incidents where our mailbox store is 'stuck' at a mounting state. Can Exchange Reporter monitoring tools/reports pick this up. I believe it can pick up if the mailbox store is dismounted, but this is sort of a halfway scenario. regards Koz
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CMDB report
hi i need know Which program is installed on which computer ? there is one way to see but i need it in report. thank you
Manageengine SDP Client won't start after license expires
Please I need help, my license expired and I requested for a renewal, which I was sent but due to the fact that we don't work on weekends, I have tried to renew the license with the file sent but on trying to open up the portal it's not opening I have tried to restart the DB, service, SDP but still it isn't working. I need help ASAP as I have some reports to present. Thanks
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