[com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Inside revert exception block.
As of the moment, SDP MSP support is not available so I want to ask the community for assistance. We are trying to upgrade SDP MSP version 9009 to 9308. The current upgrade path is go through 4 steps: version 9009 -> version 9200 -> version 9300 -> version 9308.
We are on the first step which is upgrading from version 9009 to version 9200. We skipped DB and fileAttachements backup since we can take snapshots of the VM.
We tried the upgrade and we are getting this error:
We are on the first step which is upgrading from version 9009 to version 9200. We skipped DB and fileAttachements backup since we can take snapshots of the VM.
We tried the upgrade and we are getting this error:
03 21, 18 3:17:15 PM [com.adventnet.db.persistence.metadata.util.MetaDataUtil] [SEVERE] : Exception occured while getting the Local interfacejava.lang.ClassNotFoundException: com.adventnet.persistence.PPMMetaDataInfo
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.adventnet.db.persistence.metadata.util.MetaDataUtil.<clinit>(MetaDataUtil.java:72)
at com.adventnet.servicedesk.tools.ConnectionLogger.verifyMeta(ConnectionLogger.java:73)
at com.adventnet.servicedesk.tools.ConnectionLogger.log(ConnectionLogger.java:89)
at com.adventnet.servicedesk.tools.ConnectionLogger.log(ConnectionLogger.java:61)
at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.revert(SDPreProcessor.java:190)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.adventnet.tools.update.installer.RevertPatch.revertPreInvocationClasses(RevertPatch.java:866)
at com.adventnet.tools.update.installer.Unzipper.failureRevertAbsolute(Unzipper.java:553)
at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1434)
at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1238)
at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:289)
at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
at java.lang.Thread.run(Unknown Source)
03 21, 18 3:17:15 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Inside revert exception block.
Anyone encountered this error before?