Evaluation Limitation 25 mailbox -question
Hi We're evaluating the Exchange Reporter PLUS in our LAB Currently managed by our test is 25 mailbox What will happened in my LAB if mailbox user is more than 25 ? My I know if the "Exchange Reporter PLUS " will stop the reporting or will collect data randomly in different mailbox? Please advise what is behavior if the mailbox is user is more than 25 ? since we're using in the ALB is evaluation only
SMS provider configurations
hi i'm using trial version of SDP. i am configuring desktop central to send SMS to our technicians, but when i try to send test message to see if it works it immediately shows SMS Sending failed. i kindly ask you to tell me where can i find the logs that show me where the problem is (show the process sending message so i can troubleshoot)
Queries to list incident additional field contents
Dear Manageengine team, Please guide me on how to export/print the contents of an incident additional field 'pick up' items in to an excel file. The name of the field is 'Services'. @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@ @Current Build = 9308 Best Regards Murali
Delete a subnet with size 1073741822
Hi, We have an issue with one of the subnet. One subnet is showing size 1073741822. Not sure where did it appear from as no switches/routers added in OpManager got this subnet defined. We tried deleting it, but the operation goes forever. Any idea how we can delete it. Thank you,
Loading requesters.
Cannot find previous requests related to Loading Requesters
How will the authentication work out side of our network
Hi Team, We have SSO in place for anyone logging in from company computers internally. We are planning to publish the portal to the internet. How would our end user will login to the portal? Regards, Nik
O365 Manager Plus 4117 released with Log 360 Integration and ActiveSync Enabled Mailboxes report!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4117. This build comes with ManageEngine Log360 integration and ActiveSync Enabled Mailboxes report. Highlight: O365 Manager Plus can now be integrated with ManageEngine Log360. New Report: ActiveSync Enabled Mailboxes - Get the list of mailboxes that are allowed to sync with mobile devices using the ActiveSync protocol. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional
How can i get Approved Request List
Hi we have to view or take report of requests approved by the user (a specific user). Eg if User A register a Request and Technician send an approval to User B, user B will get the approval mail once User B approved then he is not able to view the request. How can User B view the request approved by HIM. Thanks Anoop PS Mob - 9995822232
Restore MySQL Data 9.3 [9335] to PGSQL 9.4 don't work
Restore MySQL Data 9.3 9335 to PGSQL 9.4 dont work Hello install SDP 9.4 on new server BackUp/Restore Connect to: [ http://localhost:8082 ] ^CSystem going to Shutdown --- received process interrupt Shutting down the JVM now! Stopping Services SLAAuditService [ STOPPED ] ..................................................................................................... root1@SDP:/opt/ManageEngine/ServiceDesk/bin$ sudo sh restoreData.sh -c /home/root1/backup_mysql_9335_fullbackup_02_14_2018_20_22_part_2.data
Translations
How do we add translations for the new Additional Fields that we create?
how to report hung state windows server
Hello Guys, We are using manage engine it 360 10500 build. we have a scenario In which windows server was reachable ( ping and telnet successfull) but the the server was in hung state. Tool generated a authentication failed alert as WMI was not happening due to hung state. but the server availability was green as server was reachable . so wanted to know is there any way we can identify a server in hung state and generate a alert showing the server is in hung state??? Regards, Prasad
Cannot upgrade from build 9335 to 9401
I cannot upgrade from build 9335 to build 9401. I'm trying to install "ManageEngine_ServiceDesk_Plus_9_4_0_SP-0_1_0.ppm" but Update Manager give me the error "Patch can be applied only over 9400 build. Incompatible Service Pack". There are no other Service Pack available for download between 9335 and 9401. Could you help me with that?
How do we schedule a report to send raw polling data
How do we schedule a report to send raw polling data
ADSelfService Plus 5513 released with additional features and enhancements
We have released a new version of ADSelfservice Plus-5513.This release the following features and enhancements. Features: Custom SAML applications: Any application that supports SAML 2.0 protocol for authentication can now be integrated for SSO. Custom VPN providers: Updating of cached credentials through any VPN providers that allow command line arguments to establish VPN connections is now supported Enhancements: SAML SSO support for Shufflrr and ADP. Option to exclude TFA for service provider(SP)
E-mail sending - spam abuse error - Office 365
Guys, For the 3th time now i'm having intermittent Email problems. Everytime this issue occurs, it is with sending e-mails from SDPOndemand. This time however i contacted Microsoft, and i have gotten assistance almost immediately. Whilst troubleshooting, we learned a few things: It affects only e-mail sending the server SDPOndemand uses to send is 216.52.72.54 which is sender1.manageengine.com The originating IP belongs to ME (X-Originating-IP: [216.52.72.54] The issue is intermittent - the last
IIS Application Pool monitoring
I need to setup a monitor for IIS Application Pools in IIS 10 on Windows Server 2016. I have setup the IIS monitor, it monitors the websites fine. But it shows none of the Application Pools, only directing me to a troubleshooting article. I have verified that everything is setup correctly according to the troubleshooting article but I still can't get Application Manager to show any IIS Application Pools. Is this a feature that is available only in a specific version or something like that? I was
Error with Mysql DB
Hi. while I try to configure simple select query I get : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'OPTION SQL_SELECT_LIMIT=50' at line 1" for the query "SELECT *FROM RT_agents_status ". what could be the reason ? Yaron
AppManager & OpenStack monitoring
Hi, we want to monitor OpenStack with openstack api in appmanager. We have user in openstack which has all priviliges to everything. It connects right to OpenStack APi on port 5000 and shows availability of openstack but there is no info about instances, images or services. OpenStack version is Pike. Can anybody tell me what's wrong with it? Thanks.
NOC Console/Manager of Managers
I have multiple AppManager production environments, and would like to display information from them in one master console for reference/quick access (like finding out which Managed Server a given monitor is on without searching through four different Admin consoles). Is there a Console or Manager of Managers type view for AppManager? If not, how have others accomplished this task to streamline workflow? Thanks...
Adding pre filled fields to forms
I am new to this. I would like to add to my request templates and forms requester fields. Department, Phone Number etc that are from AD. Is there an easy way to accomplish this?
Change hostname on PMP server
How can I change the hostname on our PMP server?
How to add automatic timestamping to entries on an incident?
I am trying to improve auditing ability and streamline entries. I need for every time someone makes an edit or update to an incident request, a timestamp automatically appears along with the user's initials or ID.
Some Incident SLAs not triggering
Currently testing 2 different SLA, one for 1 hour and another for 2. Set both SLAs criteria to check Category and if needed be, Subcategory fields. Created 3 Categories (A, B and C) and 2 Subcategories (B and C). So in reality the levels look like: A B -> B C -> C Following are the results: Test Category A - `1hr` - Failed, No Due Date Test Category B - `1hr`- Failed, No Due Date Test Subcategory B - `2hr' - Passed, SLA 2hrs Test Category C - `2hr` - Passed, SLA 2hrs Test Subcategory C - `1hr` -
Excluding IP ranges
I am trying to exclude an IP range from asset scans: 10.10.10.220-10.10.10.226 but keep getting the error: "Entered IP Address Range is not valid" I've also tried a single IP and get the error: "Entered IP Address is not valid" Yet I can perform a whole scan on the 10.10.10.0 range, so it doesn't seem to be an issue using that IP range. I have tried to exclude the IP addresses in the Network Address scan area, as well as Settings > Exclude Devices It's really annoying as our printers use that range,
What API should i use
Hi I'm building a program to post new SD requests to Microsoft Teams, but trying to read documentation and other peoples work I'm getting so confused. The URL for my API is /sdpapi/ - in other topics on this forum i see people using /sdpapi2/ and /sdpapi3/ URL's. The documentation I'm currently using is instructing me to use /sdpapi/ - but in the same document there is information about migrating from API v2 to API v3 (but nothing about migrating from V1?) Can somebody help me clarify on the state
Service accounts
If I add a new service account to a server, what is the procedure for getting it updated within PMP?
Tasks not shown to technicians
Hi i have an incident request assigned to a technician from a local group created by us which called "Help Desk" and this ticket needs some tasks from a technicians from another group called "systems" but when we add the tasks to the technicians in "Systems" group the ticket does not appear in there accounts(systems group) at all and no notification was sent to them indicating that there is tasks related to them in a cretin ticket and needs to be followed
Home - My View
Hi, Is there a way to customize the Home > My View interface? The current one shows Requests Overdue, Requests Due Today.... Can this be customized?
Task - Customization
Hi, Is it possible that I do customization on the Task layout: remove some fields like Group, Estimated Effort...
Form and Field Rules - Check Boxes
Just wondering if you can trigger a rule using a check box? I have tested and even though I can select the field and the check box record the rule doesn't run. Thanks, Tim
TWTQ: Correlation field-based conditions
Hello everyone! We are happy to share that we're starting a new weekly feature on this forum, called "This Week's Top Question". Each week, we will select one or more popular questions which we receive from our customers, and share the answer with you right here on the forum. So, getting right to it: Q: What are field-based conditions in event correlation? How and when do I use them? A: Field-based conditions are useful when you are building correlation rules. So first, let's understand how a correlation
PostGresSql to retrieve number of opened and closed tickets last month
Hello! I need a report to show the following : row : Number of requests opened row : Number of requests closed Column : Group by week : week 1, week 2 ...etc The report should be ran for the data from previous month. w1 w2 w2 w4 Number of opened request Number of closed request I have found similar queries but unfortunately are not for PostGres and my conversions aren't working!! Servicedesk plus 9.4 Database : PostGreSQL
[KB] Configure multi-factor authentication for Office 365 users
Conventionally, security of an account is based solely on the strength of its password. But anyone who gets hold of the password can simply waltz into the account and take what they need. That is why many organizations are adopting multi-factor authentication (MFA) to beef up security. While Office 365 provides you with the option to configure MFA, the process is quite time-consuming and confusing. O365 Manager Plus, with its user-friendly UI, simplifies this task by allowing you to configure MFA
Last update time greater or equal to 3 days
We got a report which shows all request that havent been updated during the last three days. If we want to schedule this we need to change date manually every time. What would a query look like if I always want the report to check for requests that havent been updated the last 3 days.
Tickets Aging Analysis
Hi guys, I am currently looking to run an analysis the tickets aging against its status. Like the ticket's status "in progress" for how many days, or the ticket's status "pending user action" for how many days? Is there a way to do that? Thank you.
Where did ticket breach SLA?
Hi, I am looking for a report which shows how many SLA each Support group breached, not how many breached SLA each Support group own. To my understanding this should be possible in ServideDesk Plus 9 MSP. We have previously used this query SELECT qd.QUEUENAME "Group", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA violated", count(case when (std.ISPENDING='0'
Help, can't turn off Lost Mode.
We have activated Lost Mode on a phone which has been found but we are unable to turn off lost mode on the web interface. When we go to Stopping Lost Mode will disable the device lock. Specify the reason for stopping Lost Mode. type in a message and click 'Stop lost mode' nothing happends. The button clicks but the window stays up on the screen like it didn't actually do anything. We are running Build Version:92302 Any help is greatly appreciated, thanks.
Can someone please supply an example email for filtering to request templates?!
I know that you can do it, last time I asked for help I was sent to a link explaining that you can do it. I just need a specific example email of commands that I can kind of copy to filter requests. Thank you!
how to set zero touch deployment on samsung device
Hello, I try to set a zero conf touch deployment with no luck. When I try to follow step from this url https://www.manageengine.com/mobile-device-management/help/enrollment/android_zero_touch_enrollment.html?mdmpi#steps at the "Setup zero touch portal", when I try to loging to the partner.android.portal website, to be authorized to access to the zerotouch page, you need to have a developper account which is not my case and will not. Is there another way to access to perform all setting, to be honest,
Hiding Specific Category in Manage Engine Tool
Hi There, I am trying to hide specific categories (Not all) from the requester (Default template - Incidents). My purpose is to replace the some out of the existing list of Categories and subsequent subcategories and items with a new set of data (CTI). I guess ,the easiest way is to hide the existing category list from the requester and import new categories to replace them. If I try to create rules and forms then It would take a long time to hide relevant subcategories from the each categories.
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