Hi,

I'm trying to set up the self service option in SDP On Demand. I've got my users imported into the requester section of SDP. However, when I go to log in to the self service portal, after click OK to the terms of service, I get a message saying to contact the IT administrator to add the account as a user in SDP.  The user account I was using is  a requester with a valid email address and tickets submitted, so I am unsure as to why I am getting this message.

Any assistance would be appreciated.

-Tamesh