LDAPS in SDP?
I know you can use Active Directory with SDP but this passes the password in the clear. Can you use LDAPS with SDP? If so, how? Thanks
Change module notifications
Hi all. A little question about notifications in change-module. It is possible to send notifications from the Change, but if the reciever of that notification/email wants to send a reply, this doesnt seem to be inserted in the Change, like in the Request module. Is this by design, or is my installation faulty? I cant seem to find anything about it in the documentation... I hope someone can give me a quick answer to this.... //Jens
Unable to add a user on sdondemand app portal
Hi please assist There is a new user in the organization and when I try to add him on the portal I get an error which makes him unable to login to the portal. When he clicks on the icon he gets an error that says "You are not a registered organization user".
Compatibility Matrix
Is there in any documantation a compatibility matrix for all the version of windows, linux and Aix both 32 and 64 bit? thanks Emanuele
Deploying AgentPMP with GPO
Hello, I'm actually trying PMP for my entreprise and I would like to configure the remote password reset. So, on the active directory server I created a .bat script to install the agent : @echo off cd "C:\users\administrator\desktop\PMPAgent\" & Start AgentInstaller.exe start This .bat works good. Now, I would like to deploy this .bat file to all users of my domain with GPO. So I go to "Groupe Policy Management>Create GPO (in the domain)>Computer Configuration and User Configuration>Policies>Windows
Servicedesk - AD authentication with DC W2016
Hello to all, we are planning to migrate our DC's to W2016. Could you confirm us that SDP "Pass-through" Authentication is compatible with this SO? Thanks in advance
Receiving User does not have enough privelage to perform the operation using API
Hi, there is an issue using the Rest Api to get a request details. The user where the API key was generated from has SDAdmin role assigned however is getting the following error. Error when getting request details for request - xxxx - Error when getting request details for request - xxxx - User does not have enough privelage to perform the operation Do the permissions need to be adjusted to support this?
Only 500 results Search
When i search , in module search -> Request -> Default search and write a keyword, only shown max 500 results. In can increase this limit ?
Organizational roles in CMDB
Hi, Is it possible to list the organizational roles as CI's in the CMDB? An example for a use-case would be to tie a person with an organizational role as responsible for a server. SDP 9335 Regards, Alexander Nordin Region Halland
Analytics Plus not automatically syncing with Service Desk Plus and underlying data incorrect
Hi there, we have picked up an issue with Analytics Plus where the data is not automatically syncing with Service Desk Plus. It requires a manual sync every morning to collect the data. I have also picked up that it is not pulling through the correct underlying data in one of my customized graphs.
Desktop Central seems to frequently miss various Windows OS patches and updates
I've been using Desktop Central for about two years now. When I came onto my job, we were using a mix of WSUS and Desktop Central. I have since scrapped WSUS and stuck with Desktop Central for both 3rd party software installment as well as regular monthly Windows updates. Everything seemed to be going well as Desktop Central reported that all of our systems were up to date after I would run updates month by month. Then we had an environment scan with Nessus Vulnerability Scanner by a 3rd party security
Multi organisation customer with one ICT team
I have a customer consisting of: Headquarter, Hotels, Campings and Retails. Hotels has 10 hotels and resorts, Campings has 6 campings and Retails has store and 20+ retail shops. We are network support for all of them, 100+switches, few firewalls, 20+ routers, huge WiFi, radio links fiber optics.... They have one common ICT team of manager and six technicians, who raise requests and communicate with us for problems we are responsible for. Would you help us how to organize that client? Every person
Python script to populate request details in associated tasks issue
I found the following script in the resources area: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description I have followed the steps outlined on that page but my task titles and descriptions are not updating at all. I looked at the system log and I find this error when I try to run the script: JobExecutionFailure: jobId:150967; ErrorMessage: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "python" (in
Ticket system issue?
Hi everyone I no longer receive the "[##123456##] Your ticket has been created" emails when I open tickets with ManageEngine. These emails used to arrive within minutes after an email was sent to desktopcentral-support@manageengine.com. Last week was the first time I noticed this. Is anyone else seeing this? Thanks, Stefan
Vendor Access
All: We have SDP on a server internally and I need to be able to let a vendor access the software for tickets. What are the options for this?
Requester search not working
Hi, I am trying out SDP 9335 and noticed that the search function for requests does not work at all for the requesters if the language is set to swedish (please see attachments). When set to english, the search works, but you are only able to search for request ID:s. Is there a fix for this? Regards, Alexander Nordin
Restore default change management
I've played with the change module and I would like to restore the configurations I've made back to the original settings...is this possible? Can I revert back to the original state of the Change module? Thanks
Vulnerability fixes
Dear Customers, ADManager Plus version 6.6.2, which was rolled out last month (February), features fixes for the following vulnerabilities: - URL redirection and CSRF token vulnerability (CVE-2017-17552). - Passwords included in the details shown in help desk technicians audit log. Download ADManager Plus' latest build or update your ADManager Plus installation to get these fixes. If you need any information or clarification, please feel free to get in touch with us. Thanks & Regards
Security Notice
Dear Users, ManageEngine released Log360 5044 on 7th March 2018, with the following vulnerabilities fixed. Cross Site Scripting (XSS) in the search and reports page (CVE-2018-7405) raised by Suresh Khutale has been fixed. Remote code execution when uploaded by an agent (DDI-VRT-2018-10). Click here to download Log360 5044.
Security notice
Dear Users, ManageEngine released EventLog Analyzer 11.12 on 7th March 2018, with the following vulnerabilities fixed. Cross Site Scripting (XSS) in the search and reports page (CVE-2018-7405) raised by Suresh Khutale has been fixed. Remote code execution when uploaded by an agent (DDI-VRT-2018-10).Download or update to EventLog Analyzer 11120.
RHEL5
Hi, Is the agent compatible with version 5 of red hat? thanks Emanuele
Is there a way to search this forum?
How can I search the user forums and/or knowledgebase? I would have searched for this answer, but...
Problem saving change templates
Hi, After recently upgrading from 9327 to 9335 we can't save any changes made to change templates. I noticed that this was fixed in 9402 but I want to avoid going through an upgrade again as this is quite a process within our organization. I do need to be able to save changes to templates though, so is there a workaround i can use instead of upgrading to 9402? Regards, Alexander Nordin Region Halland SDP 9335 MSSQL
New Age Tier
Evening! Using Zoho Reports w/SupportCentre... How can I adjust or create a new age tier group? We would like to review days (instead of hours), and additional completion (or resolved) tiers of 2-5,5-10,10-20 etc. Thanks!
Notification on reply or on append
if we get a reply on a specific job # the technicians are no logneur altered by mailk
Configuring a network printer error
I am trying to configure a new network printer, but am always getting an error "Shared Printer Addition Fails: The Data is Invalid" This used to work. Any ideas what the error means and what data is invalid? It happens with any printer I try to configure (even ones that worked in the past)
Problem- Eventloganalyzer
Hi , There is a problem with Eventloganalyzer (Build version 11.11) in the Manage Agent \ Pick Devices section does not appear on the domain. Re-Scan should typically bring the domain name within 2-3 minutes. But in this section ( Manage Agent \ Pick Devices )all domain name is disappeared.
Losing WMI Connections
I have over 50 workstations being monitored with EventLog Analyzer. Over time, workstations drop off with "Access Denied" or with "RPC Server unavailable". Since there aren't many changes to the workstations, I rather suspect Windows Updates have cause at least some of these. I used to be able to use my checklist and/or script to reset machines that had dropped out like this. Lately however, I'm not able to find a fix. Tests with WBEMTEST fail at the same time. Because of that, Zoho says it's my
Unable to fetch local accounts
I am using PMP version 8.5.0, and I want to manage local accounts on domain workstations. I am able to import the resources via the application by doing a resource discovery; however I can't get the local accounts imports. Error: "Unable to fetch accounts" with the reasons being either device unreachable or insufficient privileges to fetch accounts. I have verified the following - The server hosting PMP can reach the resource - The account used to import the resources have admin privileges to those
Number of days between created date and current date
MYSQL. Can someone please tell me how I can get the number of days from created date to current date?
Onboarding/New Staff Member
Hi, I would be interested to hear any suggestions. Currently the setup form is configured to go from HR -> Manager for approval however the manager will need to edit some fields to provide information such as access requirements. What would be the easiest way to do this?
preventive maintenance schedule - every other week
Hi Guys, Is it possible to create a preventive maintenance task that only has to happen every other week, not every week?
Security Update - ManageEngine Desktop Central (Remote Code Execution - Fixed)
Hello everyone, Greetings. Patches have been released for a remote code execution vulnerability reported by DDI Vulnerability Research in Desktop Central, Desktop Central MSP and Patch Manager Plus products. This vulnerability allows any user in the network to upload files and execute commands on above mentioned Installed machine. The fixed versions of the above-mentioned products are available in below build numbers. 1. Desktop Central - Fixed in version 10.0.181 2. Desktop Central MSP - Fixed
Enterprise Service Desk
How are is it to move our existing ServiceDesk over to Enterprise ServiceDesk, so we can create multiple ServiceDesk instances for other areas in our business?
Request attribute "Service Request Approver" needs to be checked for several requestors.
Hi I have a need to update a attribute "Service Request Approver" for requestors. Hence I need to update this field for about 300 requesters. Can this be done through mass update or similar?
Tip #2: Identifying users with forwarding addresses.
The employees in your organization may have set inbox rules to forward and redirect incoming messages when they're away from office. Exchange Reporter Plus lets you easily identify users who have inbox rules enabled. For on-premises Exchange Servers: Click the Reporting tab. Go to General Reports → Click the Forward Set Inbox Rules report. For Exchange Online: Click the Exchange Online tab. Go to General Reports → Click the Mailbox with ForwardTo report. This way, you can easily view the forwarding
need help creating tasks so that when task is created for a different group, the Request assignee/group changes accordingly.
We are trying to create tasks on certain Request templates (Computer Load), so that tasks can be kicked off for QC Review (Quality Control Review), and Software Licensing Review. We want the tasks to change the Assigned User/Group to QC Review Group or Software Licensing Group, instead of the initially assigned group for that request.
Active Directory & Workstations
Good Afternoon, We have set up our instance of ServiceDesk Plus to work with our Active Directory system. When a PC is found in AD, Service Desk Plus and Desktop Central will find and report on it. If a PC is removed from AD, it's also removed from both. My question is this. How does it retain any information that you manually enter into it - like warranty and purchasing information? Do you have to store this some place else? For instance, we remove the machine when moved to Storage or renamed, not
Big problem after 9401 upgrade
We upgraded to 9401 february 15th. After that we have big problem with SDP become unresponsive and I must restart service. This happen 1-2 times per day. Database: MS SQL 2014.
End of technical support for Analytics Plus build 3050 and below
We hereby announce the end of technical support for Analytics Plus build 3050 and below, effective from April 10, 2018. If you're using these builds, upgrade to the latest versions to enjoy continued technical support from the Analytics Plus team. Note: Customers using builds 3050 or below need to upgrade to successive builds (as listed in the table below) before upgrading to the latest version. To upgrade your build, follow the migration sequence listed in the table below: Current build Move
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