SCP - SDP integration. Only 250 word coming accross
Hi There, Please provided us full detail script to remove the character limit when logging ticket from SCP to SDP. Regards, Nikhar
OP Manager locks my Active Directory account
Since upgrading to 12.3.000 and then 12.3.070, OP manager keeps locking my AD account every hour. My user account is not used in the credentials repository, there are no windows services running under my credentials, no windows scheduled tasks. I queried the database (select * from hrdetails), my credentials are not mentioned. I have gone through every configuration without any success. I know it is OP manager because if I stop the service, my account no longer locks out. Any help would be appreciated.
Network Configuration Manager SSH Connection Error
Hi, I am trying to configure NCM to connect to a Cisco 2960 Switche via SSH however when I test Credential it shows me that not even the 22 port is open. When I see the logging on the Switch says the following error: SSH2 1: no matching mac found: client server hmac-sha1,hmac-sha1-96,hmac-md5,hmac-md5-96 Is there a way to configure the ssh client that ncm use to connect to the switch? or how NCM configuration works for Cisco Switches Connections Note: I can successfull connect Via Putty to that
Anyone else going to the 2018 User Conference in Pleasanton, CA, in May?
Hi folks, I'm just wondering if anyone on this community is going to the user conference in California in May. I'll be there and would love to compare and exchange ideas with other users. I had suggested a few years ago that we start a user group in the NY/New England area but it never happened. I'd love to meet with fellow techies looking to solve the same challenges with ServiceDesk Plus tools and compare how you've implemented your systems. Cheers, Adam Marks, IntegraMed
SDP Upgrade from 9200 to 9300 and the service is getting stopped automatically
We recently upgraded form build 9200 to 9300. The build upgrade was successful and initial for some time we were able to login. But now the manage engine service is getting stopped automatically. Running the app from command mode also giving the error as "Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This copy is licensed to ...... Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details"
SDP not working after upgrade of build form 9200 to 9300 - Need urgent help on this
After the upgrade of build from 9200 to 9300 initially it worked for some time and not working now. Even if we start the services it stops again. Not working from command mode also using the run.bat (Unclean shutdown of previous run.Failed to start the server. Please refer logs for more details). Need urgent help on this. The DB server we use is MSSQL.
APM Insight Trace History shown is limited
Hi All, When a issue occurred more than 1 hour ago and the number of traces taken are more than 50, how to review the 51+ traces Go to APM Insight > [node] > Traces apminsight/overview.do?method=showDetails&resourceId=10025027&parentId=10016899&scope=INSTANCE&twID=H#I/TR/10025027/TW=hD Or is there another way to query this raw data ? Would be nice to search for specific traces and when they occurred beyond 1 day and 50 results. Greetings, Corné
Validate Change IDs for Password Requests
I just upgraded from PMP 9101 to PMP 9600. I am interested in using a feature that was introduced in 9200: "Password Manager Pro now integrates with ManageEngine ServiceDesk Plus by validating change request in addition to the ticket ID entered by the user in the ticketing system. And validated occurs only when the change ID provided is approved in ManageEngine ServiceDesk Plus." We already use ServiceDesk Plus to validate ticket IDs when a technician requests a password. I went to the "Ticketing
Problem access web site
Hi all I have PMP version 9.1.0 2 windows server 2012 r2 in HA sometimes happens that the web site is not reachable at the address https://myipsite:7272 If I check the service , the service is running After the sevice restart , the problem is solved Have you any idea about the problem reason?? Do you need any logs Best Regards
Service accounts not showing
Since upgrading PMP to the latest version 9600, the service account associations are no longer showing for servers. They only appear to show for workstations.
Add multiple AD account to multiple Windows servers (ressource group)
Hi, Question for Windows server, AD Account and RDP connection. I would like to add multiple AD account to multiple ressources (Windows servers). For example I have: - One ressource group with 10 servers. - On the other hand I have 4 general AD account, each of them shared with specific user groups. I need to add the 4 general AD Account to the ressource group (10 servers) (as domain user not local user) allowing each user to connect a ressources through RDP with his corresponding the AD Account.
Remove All Sites
Is there a way to remove all of the sites that are greyed out, not in use anymore? It keeps telling me they are still in use in some places and can't be deleted. During the initial setup, it wasn't done properly and now have hundreds to look at. They are also showing up when I'm trying to exclude certain groups from the chat feature, and am not able to select the correct group as the selection list is too smail. Any ideas would be helpful.
What permissions do a Service Account need?
I'm trying to set up PMP and running it with a service account. My question is, can the service account work if its a regular user account, or does it need Domain Admin privileges? I hate running service accounts with Domain Privileges, so I"m just making sure I need it. TY
Prevent notifications to some technicians
Is it possible to filter notifications from being sent to certain technicians? For example we have enabled notifications on Approved Solutions to all technicians - however we'd like to limit these notifications to only certain technicians (i.e.: Service Desk). SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
Does ServiceDesk Plus support Approval Groups, if so how?
I have been in the industry managing ITSM process for year but am new to this group and first time user of ME ServiceDesk Plus. I am looking to drive some improvements and trying to determine if the tool supports Group Approvals in the Service Request, Incident of especially the Change module? - When a request is submitted for approval it could go to Multiple groups, that will have multiple members, but only one approval from each group is required. If this is possible, I need some guidance on
Do you have a Windows 10 PC running the Anniversary update? Time to upgrade.
End of life announcements: 1. Windows 10 version 1607 (Anniversary update) for Home and Pro users Mainstream support ends: April 10, 2018 Extended support ends: Oct. 9, 2018 2. Windows 10 version 1511 (First major feature update from Windows 10) for Education and enterprise editions Mainstream support ends: Oct. 10, 2017 Extended support ends: Apr 10, 2018 Points to note: 1. Windows 10 Enterprise and Education editions will still receive six months of additional servicing for version 1607.
Do you have a Windows 10 PC running the Anniversary update? Time to upgrade.
End of life announcements: 1. Windows 10 version 1607 (Anniversary update) for Home and Pro users Mainstream support ends: April 10, 2018 Extended support ends: Oct. 9, 2018 2. Windows 10 version 1511 (First major feature update from Windows 10) for Education and enterprise editions Mainstream support ends: Oct. 10, 2017 Extended support ends: Apr 10, 2018 Points to note: 1. Windows 10 Enterprise and Education editions will still receive six months of additional servicing for version 1607.
[KB] How do I check users' permissions over Exchange shared mailboxes?
Shared mailboxes help teams collaborate with each other, but they also come with certain security issues. If yours is a growing business, your organization may be hiring more employees. A new hire could inadvertently inherit access to an important shared mailbox carrying business-critical information. To avoid problems caused by unintentionally inherited access rights, you need to keep an eye on shared mailbox permissions. Solution: Exchange Reporter Plus provides two reports that allow you to
Tip #7 Setting up alerts in Exchange Reporter Plus
Your Exchange environment undergoes modifications day after day, and as an administrator, you need to be vigilant about any change in your organization. Using the Exchange event logs to identify changes is, however, a very time-consuming process, especially when you're investigating a data breach in your organization. That's why Exchange Reporter Plus is your best option if you want instant notifications about Exchange modifications. Exchange Reporter Plus allows you to receive real-time alerts each
Edit format of notification email template
Apologies if this is asked in another thread as all I found pertained to SDP. Other than using variables, is there a way to change the layout/format of the email template? The message setting is duplicated below that section. Would like to be able to change the layout as desired.
Check Box Field
Hi we are just starting to look into using the Change Management module. We need to be able to copy our existing paper based form and create a Change template as close as possible to it. One requirement is that we have several fields where multiple values can be selected - a check box. How do I implement this?
How are duplicate Requester records being created?
I need some information on some Requester records. We've identified a list of Requesters in ServiceDesk+ that have no login name, email, department, phone, job title, site or domain For example: (names and personal details removed, but they are the same person) One of my colleagues in our Applications team has a script to identify these requesters, and will be marking them as inactive (reducing our current Requester count from approx 60000 to 30000) What I would like to know is how these records
Cannot access after upgrate to the latest service pack
Does anyone have had problems with log in after upgrade to the latest service pack. I applied the service pack witn out problem, but after that i recieve a message that the admin password is incorrect. I have a backup of the database. May I replace the database with the old one or there are changes over the structure and objects in the service pack?
SAP Hana
Does ELA support the SAP HANA device?
Apache Struts 2 Vulnerability
Hello. We use ELA MSP and on our Managed server, our weekly vulnerability scanner flagged it as having a critical vulnerability, and suggested the Apache Struts be updated to version 2.3.28 or higher. Is there a fix for this specific one (whether special patch or just an update that is needed)? The exact message is: "Apache Struts 2 Tag Attribute Double OGNL Evaluation RCE Description The remote web application appears to use Apache Struts 2, a web framework that utilizes OGNL (Object-Graph Navigation
ADSelfService Plus 5517 released with a bunch of enhancements and issue fixes.
The latest build of ADSelfService Plus now has an option that restricts users from having multiple active sessions simultaneously. This build also fixes some important security issues in the product. Enhancements: Users can now be restricted from having multiple active sessions in ADSelfService Plus concurrently. Option to automatically send Soon-to-Expire Account Users and Account Expired Users reports to users’ managers using reports scheduler. Now you can define multiple mobile number formats
SSL Certificate is not valid for this host
Hello, I am able to login to the android app using ssl, but soon after I get the error message "SSL certificate is not valid for this host. You can use http authentication if you wish to continue". I don't get this error when browsing our SDP website. Certificate shows as valid on the site. Any ideas?
Servicedesk API CMDB Get ip address
Hello, I want to get the records in the CMDB with the REST API. I want to get all the data in the records, but only the main information. I want to enter the computer's ip address. I helped get the following information. But I did not get the ip information.
Python script to assigned a task to a group and a person based off of the submitters site
We have about 20 sites and when somebody submits a Termination Request for a person at the site we add about 25 or so tasks to that ticket for all sites to complete. One particular task is for the local HR team from the site of the submitter, we currently have to leave this blank and go in after the fact and manually assign it to that site and a certain technician. I am looking for a python script to read the site of the submitter and assign it to a particular group from that site and a particular
Dashboard - Users per Company - How to ?
Hi All! We have one AD domain with many Company field inside I need some Dashboard with graph with users count for each Company. How to ? http://odarchuk.com
Option to send SMS when setting up a reminder
Currenty, when setting a reminder on a ticket there is no option to sens SMS and it sends an email. When setting up a task then a reminder can be set using email and/or SMS. Please add the SMS option to the simple reminder instead of having to set a task for a simple reminder with SMS. Mike
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
ServiceDesk Plus MSP - version 9.4 - Build - 9400 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9400 Please refer the Migration path table available here and upgrade to our latest build 9400 We highly recommend our users to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login
ADManager Plus rolls out build 6631
ADManager Plus Build 6631 ( April 2018 ) New Features: Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console. They can also perform the following user management actions from within the Zendesk console: Reset passwords Enable or disable user accounts Unlock user accounts Delete user accounts Enhancements: Active Directory management add-on license: ServiceDesk Plus customers can
Export Configurations - ServiceDesk Plus
Hi, it's possible to export ONLY the configurations from ServiceDesk Plus 9334 and import it into a new server with the latest version 9405. (we don't need data, just the configurations)? Thanks
See overview of a group of assets
Hi. I manage a building that has classrooms and was wondering if there is a way to use the dashboard feature to view a status of our rooms. Basically, if a room has a fault and is logged with an external vendor then I would like to see this info somewhere at a glance (bonus points if it can be seen via mobile too). The reason for this is that one service desk agent will report the issue, then later in the day there will be another class, and the issue gets reported again and so on... I would just
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