Basically, if a room has a fault and is logged with an external vendor then I would like to see this info somewhere at a glance (bonus points if it can be seen via mobile too). The reason for this is that one service desk agent will report the issue, then later in the day there will be another class, and the issue gets reported again and so on...

I would just like to see something like a list of room numbers and a Green/Orange/Red indicator over the top to know its status without having to dig through all the tickets to find out.

I thought that it might be possible to list the room as an asset, then use that on the dashboard but I honestly have no idea. 

I have managed Cherwell in the past but this is my first foray into ManageEngine.

Any ideas are more than welcome. Thanks.