Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console.

They can also perform the following user management actions from within the Zendesk console:

• Reset passwords
  
• Enable or disable user accounts
  
• Unlock user accounts
  
• Delete user accounts
  

Enhancements:

• Active Directory management add-on license: ServiceDesk Plus customers can avail the AD management add-on license which allows help desk technicians to execute important AD user management actions from within the ServiceDesk Plus console.
  

Fixes:

The following issue has been fixed in this release:

• While processing a single user creation request, the approver is unable to view the email address entered by the requester.