Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus Cloud [May 28]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Ability to see screenshots in worklogs
Currently only the user that puts in the worklog or an administrator can see a screenshot that is pasted into a worklog. Is there a way for other technicians to be able to see these screenshots without granting them adminstrator access. I looked at role
How to make Worklog Type required field
Is it possible to set the "Worklog Type" field as "required" in the Worklog entry? Thanks,
SDP Premises Not Working
Hello, We Are Installed SDP In our systems and after succesfull installation i got an icon on desktop " ManageEngine ServiceDesk " and try to open but its not working but while on sucessfull installation checkbox "launch application" the software stuck
Delete Users
How can I delete all users from the Users list in my Dev instance.?
Is it safe to delete a custom group after deploying a BitLocker policy?
Good morning, I'm using the Endpoint Central BitLocker Management module and have deployed my BitLocker policy. Since we manage a large number of devices, I created several custom groups specifically for this task. My questions are: If I delete these
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Integration SDP to Analytic Error | Api Credentials Error occured
Clear resolution if a status changes
Dear team, if there a way that a resolution can be cleared using a business rule if a ticket status changes . ie. from awaiting end user to open I have a default template that we have a standard resolution in and we have a business rule that moves the
How to get Report of OS installation date and OS Change Date?
How to get Report of OS installation date and OS Change Date?
Asset coverage and retention evidence
I have the requirement to provide evidence for both Asset coverage and retention period. Are there any existing dashboards, reports or searches that can compare assets (Windows server) to OUs in Active Directory? Also, I need t be able to prove the retention
Deploying Bomgar Representative Console via Software Deployment
Hi, Has anyone deployed a Bomgar/Beyond Trust Desktop Representative Console via the software deployment? I've tried many times and can't seem to get it to work. I have successfully downloaded the MSI file in Beyond Trust but can't seem to get it to install
Font inconsistencies, no global font type and size configuration setting
Hi, Unfortunately we are on the latest version of Service Desk Plus on premises and still noticing a lot of messy font type and size inconsistencies.. For example, even though all notification templates are set to Calibri 11, when requestors create tickets
Network driver notification time waiting
Hello, I have a question about updating the network drivers, the notification before the starting deployment has time waiting for 5 minutes, and the question is, we can change this time frame or this cannot be changed? Regards, Marius
Download Build 8511 blocked by AV
anybody else having problems downloading the current update? URL: https://download.manageengine.com/products/active-directory-audit/83574207/ManageEngine_ADAudit_Plus_8_5_0_SP-1_1_0.ppm Medientyp: application/executable, application/dotnet-assembly Virusname:
Missing GroupMemberShip Macro
Greetings Dear Community, I would like to inquire about AD Macros being utilized specifically in Webhook. I am implementing a Webhook hook that will post recently created AD Accounts details by using JSON Format. In addition, It seems it supports the
Name Change & Associated Taks?
We're relatively new to ADManager, and I'd to know if the following is possible to turn into a delegated task. The scenario comes up quite frequently, a user's sir name has changed (Example, Jennifer Smith is now Jennifer Johnson). Here's what we would typically need to accomplish: Rename the user account from smitj to johnj. Rename the home directory from smitj to johnj. Create a new home directory share of johnj$ on the new home directory folder. Rename the contact information. Change the primary
After recent update, Endpoint Central forces a User Confirmation Prompt for System Tools access
After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Software License Tracking
Like many organizations it's easy to get bogged down with tracking assets and licenses. I'd like to see what some of you all are using to track software license usage. We have multiple software types (O365, Adobe, AutoCAD) as examples that each has their
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Change Default Focus Field on Incident Template
I have just noticed that for our requesters when they begin to fill out a request the default focus field is always the Subject field, regardless of its location on the incident template. In some cases, there may be many fields further up on the page,
Add an Attachments navigation menu to Releases
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it
Asset Report with Firmware
Hello, I can see that some of the assets we scan have an entry for firmware, but I can't figure out where that's stored in the database. I have this query report, which pulls everything I need except the firmware. Any idea what I need to add to it? Thanks!
Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase
Users cannot open their mailox after I have installed ADsspOWAIISModule
Hello, As part of our testing environment, I installed the ADsspOWAIISModule on an Exchange 2016 server to evaluate the implementation of multi-factor authentication (MFA). Since the installation, users have been unable to access their mailboxes. An error
Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
"Report an Issue" button no longer opens Incident Template catalog
A few users have reported that when selecting the "Report an Issue" button from the home page it now opens up the same specific template instead of the catalog of incident templates. The template that is opening isn't even the default. We are using the
[SDF-83747] Digital signature when user gets assigned asset
Hello , I am looking for a way get users to digitally sign ( lets name it a contract) when they get a asset assigned. I know this can be done within the template but cannot find out a easy way. Any tips ?
iPhone assigned with MDM profile but no contact
Hi, an iPhone was prepared with apple configurator and was already successfully managed. But within the last days (due to a recovery via icloud) the device didn't contact the mdm anymore (no contact since may 25th). Looking at the iphone the mdm profile
Script to Create Text File
I would like to be able to create a text (specifically Ansible Playbook or YAML file) file from a request. For example, a request is made filling out the Ansible requirements. From that request and using the SDP variables, a YAML file is created and saved
Endpoint Central: free edition installation
Hi, Team, A customer of mine wants the Endpoint Central agents just for inventory purposes on SDP. Can we install the Endpoint Central on a dedicated server or does it need to be installed on the SDP server? Thanks
How to Populate "Product Types", "Product Names" and "Assets" on Request Additional Fields?
Dear All, Is it possible to populate "Product Type" at first selection and it auto. populate its related "Product Names" in second request additional field. Once the Product name is selected, it auto. populate's In-Store "Asset Name" on the third request
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
Alert: Users of 14900 build
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Identity360 now supports JumpCloud and Sage HR!
Hi everyone, We’re pleased to inform you about new integrations in Identity360! Enhancement Integration with JumpCloud and Sage HR: The integration with JumpCloud includes life cycle management, while the Sage HR integration supports SSO, MFA, and life
PAM360 New Build 7500
Hi, PAM360 build 7500 has been released and is now available for download. We are excited to announce the introduction of a cutting-edge task automation feature – Privileged Task Automation, powered by Qntrl Circuits. This release also includes a new
Next Page