Identity360 now supports JumpCloud and Sage HR!
Hi everyone, We’re pleased to inform you about new integrations in Identity360! Enhancement Integration with JumpCloud and Sage HR: The integration with JumpCloud includes life cycle management, while the Sage HR integration supports SSO, MFA, and life
PAM360 New Build 7500
Hi, PAM360 build 7500 has been released and is now available for download. We are excited to announce the introduction of a cutting-edge task automation feature – Privileged Task Automation, powered by Qntrl Circuits. This release also includes a new
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Prevent Windows 10 to 11 Upgrades
I do not want to upgrade my clients from Win10 to Win11. We currently have other tools for that and I have a requirement where some of my machines CANNOT be upgraded accidentally. Using Vulnerability Manager Plus, is there something I can do to help ensure
ServiceDesk Plus MSP - Can assets be moved from one company to another?
The title says it all really. We would like to transfer some assets which have been absorbed from a child company into the parent company but I can see no obvious way of doing it through the GUI. Is that an option or would the asset need to be recreated in the parent company? thanks
Windows Server 2025 device template
Is there an OpManager device template available for Windows Server 2025 ? If not, when will it be available ?
Upcoming enhancements in integration, setup,CMDB , and worklog in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,CMDB , and worklogs in ServiceDesk Plus Cloud.Below is a brief run-through of the same. New Feature Integration Azure OpenAI Integration Integrate ServiceDesk Plus Cloud
M365 Security Plus build 4701 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4701. Enhancement Japanese translations in the product have been improved. How to update? Update using service pack. New to M365 Security Plus? Download the fully
M365 Manager Plus build 4701 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4701. Enhancement Japanese translations in the product have been improved. Issue Fixes An issue in User reports that caused them to display removed group members alongside
Upcoming enhancement in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancement in DRE sendmail Offloading in ServiceDesk Plus Cloud. DRE sendmail Offloading Emails sent via sendmail in Custom Functions are now treated as system notifications. Limitations Emails will
L360 Possible Worm Activity
Hello. We are new to managed engine products including L360. We actually just went live with L360 yesterday and had a few alerts on possible Worm activity. However, we think this is just the bios installing as we have done a few test and alerts from these
Department is set to General for all new users
Department is set to General for all new users Noticed this today, for all new users. Department is showing correctly in Zoho Directory, and the mapping for Department is correct, no changes since we implemented the system.
Report Error on Run
Good Day All reports fail with the below error Your Version : 14.9 Build 14970 Database: PGSQL
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
High Availability Licensing and Server Support for ManageEngine Product
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Exchange Reporter Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or
Schedule Reports issue
Dear Sir, I have set a schedule report. it works good. If the schedule report doesn't have any data, may I set the system don't send mail ? Thanks. Finley
Using WSUS as the source of update files...
Hi all; My customer prefers to use WSUS in Internet side and Endpoint Central as the intranet side. Is it possible to sync updates from WSUS? Thanks
SDP - Change request status on technician or user reply.
Hi, I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file? Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response" I've tried to use the business rules, but they seem to lack this functionality. Is there any other way around? Thank you, Miron
Automatic Updater for AD Self Service Plus
Is there an automated updater for this software? I need to make sure we are covered as soon as possible for any zero-day exploits out there
New Request Timer Action Not Working...
We have over 1500 tickets in our system, with about 200 of them sitting in an "awaiting a reply" custom status. We've made a process change and decided to close tickets in the "awaiting a reply" status for longer than 10 business days. This works for
Technician Forwarding an Email as the Requester
Hi all, In service-desk products I've used before, I've utilised the ability for techs to forward an email request to the system on behalf of another user. For example, the tech receives a direct email with a request from an end-user called Joe Bloggs,
problem with Purchase Order
When I write the price of the item in the purchase order, the value is rounded after two numbers after the comma. For example, when writing the price 5.001, it is written as 5 only, or when writing the price 5.006, it becomes 5.01. I want to cancel this
RecoveryManager Plus build 6301 has been released with issue fixes.
We have released RecoveryManager Plus build 6301 with the following issue fixes. Issue fix: An issue where the service account credentials prompt failed to appear during AD object restoration, in domains configured using an account without write privileges,
Make data-driven decisions with the AWS Reservations Report
Hi there, We’re excited to launch the AWS Reservations Report in CloudSpend, giving you deeper insights into your cloud cost optimization efforts! Reservations are a powerful way to reduce AWS costs by committing to long-term usage in exchange for significant
Import SSL Certificate from command line?
I am wondering if it is possible to import an SSL certificate from the command line rather than being forced to use the GUI. This would let me use the "Certify the Web" app to generate a Let's Encrypt certificate and import it to SDP automatically.
wildcard search in servicedesk plus
is there no way to do a wildcard search in SD+? the search is terrible currently... I've tried regex, %, * can't seem to get anything to work.
Need template to monitor Dell EMC Switch
Dear all, I need to monitor Dell EMC S5224F-ON. Is any template available? Best regards,
Issue Creating Account via REST API - "Value not provided" Error 400
Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
Obtain user role through Deluge
Hello there! I'm trying to discover the logged-in users role, from this, I would determine what elements to display in the presented template. For instance, if a bog standard user was accessing the Self-Service Portal logging a ticket, they would only
deleting/changing on behalf of
we frequently receive requests on behalf of users that the request is not for (i.e. my manager said i need so they put on behalf of the manager when the requester is the one that requires the service). I wanted to know if you can look into an enhancement where an SDAdmin can delete or change who the on behalf of user is. We can change the requester but once the on behalf of field is used, it cannot be changed Thanks Judith
Worklog custom field mandatory
Good morning, Is there any way to make a worklog custom field mandatory?
Alert Criteria - Null field
Is it possible to add a match against a null field when building the Alert Criteria in an Alert Profile?
Revoke Request life cycle
Hello, I have a RLC where there is a need release the ticket from the Life cycle in a specific situation, and change the template. I saw in another topic that this seems to be a feature in the cloud version of SDP. How can a Technician use the Revoke
AD360 SMS proxy patch
Kindly download the patch
High Availability Licensing and Server Support for ManageEngine
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine product: AD Manager Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or is it supported
Service Desk Plus and Endpoint Central on same Windows Server
Our Endpoint Central server, a virtual Windows Server 2016 server, is now running version 11.3.2416.21, and our Service Desk Plus server, a virtual Windows Server 2016 server, is running 14.8 Build 14820. The Endpoint Central server is currently on a
Alert Criteria - Null field
Is it possible to add a match against a null field when building the Alert Criteria in an Alert Profile?
ServiceDesk Plus Cloud: Issue with Mail
Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and
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