Dear Customers,

We will be conducting our annual Disaster Recovery (DR) Drill for Zoho JP (Japan) services on September 20, 2025, and September 27, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the JP deployment and to support our growing server infrastructure more efficiently.

Below is the schedule for the DR switch operation:

Services will run from the DR Data Center for one week.

During the switch, we anticipate a brief downtime of approximately 2-3 minutes per service, provided there are no unforeseen issues. If you experience any disruption, please contact us at analyticsplus-support@manageengine.com , and we will respond promptly to assist you.

We will post an update here once the DR Drill has concluded. As always, thank you for your business and continued support. We remain dedicated to continuously improving our operations and infrastructure to better serve your needs.

Note:

If you have configured IP address restrictions in your firewall to fetch mail in the application, please ensure the following IP addresses are allowed:

For users of analyticsplus.manageengine.jp, please allow:

• 193.118.160.40

• 193.118.161.40