Actionable Messages and 365 Calendar not Working
Have a cloud instance of SDP and trying to test out Actionable Messages and 365 Calendar sync. I was initially trying just using the "Log in with Office 365" button on the sign in page, but then noticed in the help text that it only works if you are logging in with "Microsoft Single Sign on". I couldn't find any help articles specifying "Microsoft Single Sign on" specifically, so went ahead and just tried by implementing Office365/Azure SSO. I'm able to log in no problem, but still unable to get
Monitoring selected Interface
Dear, Can anybody help me in customizing the interface. I would like to monitor only few templates like Ex: I want to monitor ten gig 1/2/3 from one switch and gig 0/1 from a firewall and few more from other devices and put them together into one separate dashboard. Is it possible?
Custom Groups not showing up in Announcements
I have created several Dynamic Groups but when I try to use them in the Notifications area, they aren't an option. Static ones appear but no Dynamic ones. How can I get this to work? Thanks, Frank
Hp Warranty not working
As of last week I can no longer retrieve the warranty details of HP computers. When I try to scan one i get a message saying warranty details cannot be fetched because either the website is currently unavailable or the computer is not connected to the internet. kindly try after sometime. I know for a fact that the computer is connected to the internet. Is there an issue with the site used to get this data?
Secure Gateway Download Requires a Version of Desktop Central Not available
Not sure if I'm missing something but we've had a problem with not being able to patch Roaming computers (over the internet) ever since we moved to the Forward Server, which I now believe is called Secure Gateway. After trying to spend some time troubleshooting the issue I decided to download the latest version of Security Gateway and reinstall it on the server dedicated to it in our DMZ. The latest version to download says it requires Desktop Central Version 10.0.391 and above (https://www.manageengine.com/products/desktop-central/forwarding-server-download.html)
SLA for Service Catalog Request
Hi when our system was setup a few years back by a consultant he configured it so that we must create and assign a separate SLA for every customer site on every form. This is an administrative nightmare. I am working on updating all our SLA and am looking to simplify them. Pretty sure I need to change something in the Site setting but not sure what to change and what the impact will be. I attached one of our site settings screenshot below. Thanks
G Suite Workflow
Is there a workflow on ADManager Plus when an AD account gets disabled, G Suite gmail email will be removed from a Gmail distribution group as well and not just disabled the G Suite account?
RDP Console - Cloud Storage the same as the Cloud Storage integration?
Hi, my question is whether or not I can swap out the provided cloud sync for transferring files from server to laptop and the other way around for my own cloud account or some sort. If not I'd like some more info on where this cloud storage is, how it is authenticated and so on... Cheers, JR.
New user request form and workflow
I'm just wondering if there is a standard/supported/best practice way of creating a New User Request electronic form and accompanying workflow, to automate AD user account creation entirely within SD+. In essence, I'd like for certain Requesters (Managers, Department Heads etc) to have access to a New User Request form within SD+ that contain the standard fields necessary to create a new user. Ideally, this would then be submitted as a ticket and assigned to a technician who would skim over it quickly
Unable to delete the User.Unknown Error - Error Code : 80005010
Anyone have any insight to this error code, how to resoved?
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[SOLVED] Service Catalog form drop down items
- i have created a form with a drop down box (Pick List). - My question is how the requester select multiple items in the drop down box i created in the form. - How can i make the items in the drop down (Pick List) items be selected in multiple manner. Thanks in advance
[SDF-41306] No Reply From User in ticket notification
We often have several requestors cc'd on tickets. When the technician receives a notification from the SDP the notification only lists the official requestor on the ticket and NOT the person that actually replied. I've looked through the variables available in the notification template and don't see an option for adding the user that replied to the template. Example: User A creates request w/User B cc'd Technician replies to request with User A as the To and User B in the CC User B replies to technician
Time Elapsed does not work!
In one instance, the ticket has been unassigned for 3 minutes, yet it shows as 0 min. In another sample, we had a ticket created one day at 9:04 AM, and was still unassigned till the next day 12:15 PM, the time shows as 9Hrs, yet we expect to see 12 hours and 11 minutes, our working hours are set from 8:00AM-5:00PM. Please advise!
Forms: Smart workflows / rules
I'm working on a form that contains many field/form condition rules. If field is 'Yes' show this field, mandate this field, etc... Is it possible to have an action from separate rules action another rule? For example: - Rule 1A: Show field ABC if answer is YES in field X - Rule 2A: If field XYZ is YES, then set field X to YES I want Rule 1A to run automatically if Rule 2A completes (changing field X to YES shows field ABC). My workaround right now is to remove field options from field X to only
Mail Fetching Stopped Notification
Several times my mail fetching has stopped for no reason. Since that is the primary method for customers to submit tickets it is a real problem. When we don't identify that mail fetching has stopped customers wait to get responses to issues. Makes my company look bad but it isn't our fault. I submitted a support request but have received no response after several days. So this is a request to implement a new feature. Notify the administrator(s) when mail fetching stops for any reason. You should
Embedded search open in new window
Is it possible to make the embedded search box open in a new tab/window on clicking "search"? I've tried forcing all links on the site to a new tab, but this one persists in opening in the same window.
Setting up Distribution Server supposed to bypass replication policy?
We've been having bandwidth issues with some offices. So it was decided that we were moving all of our replication policies to an overnight set of hours (midnight to 5am) and lowering the bandwidth. I had to set up another DS this afternoon, and i noticed it's been replicating since. This is out side of the replication policy by a lot. When setting up a new distributions server, is it supposed to override the replication policy? Or is there some sort of glitch here? I've also noticed throughout
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Enable Embedded Pdf files for solutions
It would be very cool if you allowed for PDF files to be embedded into solutions
Desktop Cental - Duplicated Computers
We've got computers in Desktop Central that are duplicated. When we've re-imaged the machine we've changed the computer name, which I guess is what's led to the duplication. Is there anyway to identify all of the duplicated service tag codes and then remove the ones that haven't recently connected. Also, on the subject is there any way to prevent the duplications, or is it just a manual task of removing them.
getting "The wait operation timed out - Error Code:102" on all domain controllers after upgrade to latest patch
Hello, I just upgraded my AD Audit Plus instance to 6000. I'm now getting the following AD Audit error for all my domain controllers: "The wait operation timed out - Error Code:102" Any ideas what might be causing this?
netflow issue
Hi when use opmanager probe 12.3.327 version, do I need to install netflow plug-in if want to use netflow function? or if I use Enterprise version, I need to install netflow in Enterprise version as well? Thank you! Code Chang
Opmanager hardware event alerts
Good afternoon, we are using opmanager 12.3. Currently with hardware monitoring we are frequently receiving an event of Hardware Sensor Name : Fan 1.1. Category : fan. Current State : shutdown(4) - The sensor is in non-recoverable state. Is there a way to reduce the severity of the alarm, and is there a way to stop alarms for this fault while continuing to monitor other hardware faults for the device? Thanks for your time
Superseded patches still listed as missing after Desktop Central upgrade
We recently upgraded to version 10.0.347. Mainly due to a lot of bugs. However, we're still seeing updates that were superseded months ago listed in our missing patches list. Right now it's down to one last patch, 106372 MSWU-3134 2019-01 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 for x64 (KB4481031) This was superseded in Feb by MS19-FEB8. Granted it's only missing on 1 machine, but since it's been superseded for so long, it still counts against
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(SOLVED)Merge requestors and keep history
Hi, I have seen the possibility to merge requestors in SDP, but my scenario is as follows: We are underway to change AD-domain. All our users will be able to be mergered once the new domain is synced to SDP. However, we want all the history of each requestor to be merged as well. Will the history of each requester follow the merge or will it be lost?
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Display real name of users + search for usernames
At the moment, desktop central refers to users via the windows/active directory user name (e.g. "jsmith") - this is shown in places like the "logged on users" column and in the "logged on user" field for patch info, etc. In our environment usernames are sequentially generated based on starting department (e.g. "tech0183") so it's not obvious who a user account refers to. It would be exceedingly useful if there was another column and field for "AD User Name" that would display "Joe Smith". It would
Where do I find Service Pack (Build) details
Where can I find the past and current Service Pack fix/change details? The Service Pack Download page doesn't seem to have a way to view that information.
Certificat SSL PMP
Hello, I wanted to import certificates that are currently on windows machines to monitor them from PMP and renew them when needed. Is this possible? If yes, how to proceed ? Because for discovery mode "MS Certificate Store" does not work and the SSL mode tells me that I do not have rights while I am privilege admin + root Cordially, Marvin BOTHEREL
[SOLVED] Report of roles and permissions
I need a in a matrix report showing all the defined roles and their corresponding permission
SD+ Cloud - Enterprise Service Management
I just received the announcement about the new enterprise portal for the SD+ cloud version. This is a feature/functionality we the community have been asking for a while -- is there an ETA for the on prem release? --------------------------- One organization. One portal. Multiple instances. Your IT service desk isn't the only place employees go for help. Just like IT, departments like HR, Facilities, and Admin have long been the backbone of organizations. That being said, these other departments
WORK WITH TWO DIFFERENT OPERATIONAL HOURS
I HAVE TECHNICAL SUPPORT IN MANY COUNTRYS WITH THE OPERATIONAL HOUR IS DIVIDED: OPERATIONAL HOURS - START TIME 09 END TIME 12 - START TIME 14 END TIME 18 BUT THE SYSTEM SDP DOESN'T HAVE THIS OPTION TO WORK WITH TWO DIFFERENT OPERATIONAL HOURS AND THIS IMPACT TO MY SLA. THIS IS VERY IMPORTANT TO MY COMPANY .. DOES ANYBODY HAS THIS NEED? RGDS CARLOS JUNIOR
Technician gets unknown error from API
Hi In one of our templates we're using a form and field rule script that gets information from the CMDB. It works fine for everyone except for one user. When looking in dev tools and network I can see that the API respond with an unknown error: {"API":{"response":{"operation":{"result":{"message":"Unknown error.","status":"Unknown error.","statuscode":3001},"name":"read"}},"version":1}} We're running version 9420 but i've experienced this problem before in version 9326 however that time the problem
Set default update request status for reply
Good Day, Whilst replying to a Ticket one can update the status for example to "waiting for response" in order to pause the SLA. However, the status needs always to be selected by the technician manually. Is there any possibility to set for example the "waiting for response" status as a default when a technician replies? Thank you for your help!
How configure RDP connection
How to configure PMP firewall configuration. In our production, we did not open PMP application internet.VPN users connected to the company. For VPN user on the firewall, only the rule for communicating via port 7272 is defined. https: // fqdn: 7272 login and login with users. They can not do windows RDP on PMP. How to configure. how to authorize through the PMP application behind the firewall
[SOLVED] Query Report | Add windows version to query
Hello, Is it possible to add the windows version to this query? SELECT MAX("resource"."RESOURCENAME") AS "Asset Name", MAX("product"."COMPONENTNAME") AS "Product", MAX("aaaUser"."FIRST_NAME") AS "User", MAX("deptDef"."DEPTNAME") AS "Department" FROM "Resources" "resource" LEFT JOIN "ComponentDefinition" "product" ON "resource"."COMPONENTID"="product"."COMPONENTID" LEFT JOIN "ComponentType" "productType" ON "product"."COMPONENTTYPEID"="productType"."COMPONENTTYPEID" LEFT JOIN "ResourceState" "state"
[SOLVED] Automated closure of incidents
We have 30-40 requests per day that come in to our ServiceDesk that we would like to automatically close. We need to keep them logged, otherwise we would just delete them. We can come close by editing several issues at once, but then they still need to have a resolution manually entered, one-by-one. Is there a way I am missing that would allow us to do this?
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