I have searched and found that task can only be assigned to technicians so I am asking if anyone has found a method to be able to loop users in on workflows.

An example would be onboarding. Operations handles purchasing mobile devices, door entry codes, etc and it would be nice if a template could include a task that simply emailed them of the need. I am not concerned with user completing the task in Servicedesk at this point only them being alerted that things need to be done.

thanks