Linux agent - README file
Hi, when you unpack the Linux agent installer there's a LINUX_README.html file, but if you're working via a terminal this is very difficult to read. I think it would be an improvement if the readme was a simple text file, so that you didn't need a graphical interface to view it. Thanks!
[SOLVED] What happens if the license of ServiceDesk Plus expires?
Hi All, our license is expiring in 29 days. We are looking for an extension of our annual subscription, but I am curious what happens if we let the license expire. Will all functionality still work, or is there a downgrade of services / functionality when the license period expires? Regards, Norman
Prevent technicians from picking up tickets without filling in mandatory fields
So we have setup On Form Load rules which work great - if we want to change the tehcnician from Unassgined to Assigned - this mandates fields like category etc. this does not apply to 'Pickup' though so when a technician selects Pick Up request, it will allow to get the technician assigned without entering mandatory fields. How to make Pick Up invoke Mandate fields requirement? Thanks.
ADSS Licence issue
Hi Can i request some help please ? I am having a issue where my licence count is incorrect i have purchased 1400 licence On the licence info drop down it reports that i have consumed 1398 licence Enrolled - 1098 Not-Enrolled - 300 Available - 2 When looking at reports for enrolled i have 1046 enrolled and 145 not enrolled and 1045 licenced users. Can someone tell me how to resolve the issue as we need to get people enrolled but only showing as having 2 licence available regards Ryan
Free online OpManager training series starting from 3rd April 2019!
Hello Folks! OpManager is turning 16 this year and looking back, it has been a great ride so far ! What better way to celebrate our entry into the 16th year than by sharing what we have learnt in more than a decade of our service to the network management community ? Join us on our free training starting on the 3rd of April 2019 to learn about some of the most common challenges network administrators face and also on ways to conquer them. Click here to register now! Here's a quick look at what
User File Access Audit Report
Hello, First of all, I'm sorry if this question has been asked before. I'm a MSP and I have a new client that has been using ManageEngine Desktop Central. I have never used it before and I've been tasked to determine if I could get an audit report to determine what files a particular user on a particular computer access on a specific date. I've look at the reports in the system and the custom reports that I can create, but I cannot figure out how I could run this report. Any help would be greatly
can i run an Automation task for the whole input file?
Hi, I've setup a user de-provisioning process based on a file that our HR dept send us. The automation policy currently reads the file in and runs each step for each user, i would like to be able to create a list of all users in the file and email it to someone. I can write a PowerShell script to do what i want but want it to only run once rather than multiple times. Is this possible in AD Manager Plus? thanks
Keyword Search - Very few number of results
Current version 10017 In the keyword search on the home page at the top, with Default Search chosen, the number of results are very small for the word being put in. Example, the first name of a technician that has been using it for over 5 years got 19 results. Is there an explanation for so few results? Also the documentation on using the keyword search is very thin. I do not see anything talking about how to use wildcards, if double quotes or Boolean can be used. Also what does the [/] mean in
Mobile App Android the absence of push notifications
webapp - 10.0 build 10010 and 10011 too. mobapp - 4.8 Hello! Not completely understood why and when push notifications was stop to working. We just having notification in Bell Button at the right top of the App. I thought it was about connected Let's Encrypt ssl cert, but it was disabled and nothing was happened. Configuration of the Notification Rules is attached, and it hadn't changed never. at serverout log: [SYSERR]|[INFO]|[2546]: at com.manageengine.servicedesk.notification.plugin.MobilePushNotification.pushNotificationToAndroid(MobilePushNotification.java:284)|
ServiceDesk Change Notification
Running ServiceDesk Build: : 10.0 Build 10017 We've had training on this already by ManageEngine however I am continuing to struggle with notifications on Change Management. There are too many notifications. I have changed the workflow and removed any individuals from the notification list yet it still sends out notifications. For Example. We have a simple change control process. 1. Requester submits a change. 2. Change gets created 3. Requester completes the planning stage No email notifications
Increase Limit for Associated Changes to Projects
I've been working on a large project with that has many associated changes. I have found that ServiceDesk limits the amount of changes you can associated to a project to 25. Can this number be set drastically higher? For smaller projects this may be fine but any larger projects could easily have more than 25 changes associated. Thanks
Imported wrong certificate, cannot log into console.
I was trying to import a third party certificate using my Windows CA Server. By accident I imported a user certificate and now I cannot log into to the console not matter what I try. I've tried all browsers and I get a certificate mismatch err and it does not allow me to proceed. I opened a ticket yesterday morning (653009) but support has not been able to come up with a solution. I would think that all we need to do it remove the certificate so I assume this would need to be done from command line
(SD-78307)Approver search does not work 10017
Good day! I have problem after upgrade SD version 9335 to 10017. When I use search, in funtionction "submit for approval", and do input first name recipient, SD don’t search it, but show loading list logo. This situation continues 8-10 minutes, then I can choose recipient. I think the query is incorrectly work. Is too long time. How can fix it?
Asset type - Change after creation
I see there has been many posts around this, but with no solution, The posts date quite far back, so im hoping the issue has been resolved since and is documented on a post I cant find! :) How do you change an Assets product type? I have printers detected as workstations, and cant find the option to change to printers (or any other type!) Thanks in advance
ADSSP Password Dictionary
Has anyone added words to the default dictionary for password complexity rules? If so is there anything special that needs to be done or is it a case of just appending the extra words to the end of the file? Thanks in advance Tony
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Desktop Central has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To make
ServiceDesk Plus 10019 Released
Dear Users, SDP 10019 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed SD-78311 : When the Priority matrix is enabled and the "Allow requesters and technicians to override the Priority Matrix" option is disabled, users are unable to update the request [Inline Edit and from Resolution]. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Desktop Central OS Deployment - Incorrect username/password after update
We updated Desktop Central to 10.0.366 over the week and now the OS deployment tool doesn't work. I have updated our bootable media but when we try to deploy image it does not work and I get either an Invalid Username/Password or The specified network password is not correct depending on how I try to deploy the image. I've tried via username/password, via PIN and via MAC address? ANy help greatly appreciated. Mike
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
System Health Report Filtered by Dynamic Custom Group
I have a dynamic custom group of servers that I use to do automated patch deployment with. I need to be able to schedule a system health report to send to my manager to report on our patching status to executives. When I go to create a System Health Report and add a Custom Group filter, only the static Custom Groups are available. Is there anyway to do this with our Dynamic Custom Groups?
DC MSP Active Directory integration - SSO
When? :) Regards Fredrik Palmqvist
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
SALES
Good morning, I want to acquire ServiceDesk Plus directly to the company, paying with a credit card, is this possible? What is the deliverable after payment online? Thanks You.
No Notification when Sharing a Request to a Department
It is possible for an entire to department to be e-mailed when you share a request with the department? Currently, when I share a request with an individual user an e-mail is sent but this does not seem to be true if you select a department to share the request with. Thank you, Matt
Old configuration being reapplied automatically
Hello, Lets say that I have a computer name PCA to which I have pushed a configuration (software deployment). This pc is a VM and I have taken a snapshot of it just after I installed the desktop central agent. I decide to revert to my snapshot. Then when the pc is available, desktop central seems to push back the configuration i pushed earlier automatically. Is this normal behavior ? Thanks. Marco
multiple ldap
Hello, Is it possible to connect multiple ldap at once for import users? Or I need to import them separately?
Issue after upgrading form 9802 to 10001. Service crashes/stucks, when checking HA
Specs: -Win 2012R2 with latest updates -4 vCPU -8 GB RAM The pmp-service dies/stucks when clicking on 'High Availability' in Admin section. CPU Usage goes up to 60%, RAM Usage stays at about 20%. In the startup log, I get events like: INFO | jvm 1 | 2019/04/23 08:45:35 | WrapperManager Error: Server daemon died! INFO | jvm 1 | 2019/04/23 08:45:37 | INFO | jvm 1 | 2019/04/23 08:45:52 | WrapperManager Error: java.lang.OutOfMemoryError: GC overhead limit exceeded INFO | jvm 1 |
[SDF-30782] Additional Field similar to Description field
Would be nice to have another field to import pictures into the notifications. Using the current notification html don't allow pictures to be emailed to mobile devices. But, If an image is in the Description field it works. We want to add an header with Company logo on top of each notification. ServiceDesk Version 10, Build 10009 MSSQL database
[SOLVED]Link requests: add filter for 'requests by requester'
When you bring up the link requests window, it would be extremely helpful if there was a 'show' filter for 'requests from this requester', so that you could quickly see all the requests submitted by the current requester. Often a requester will raise a new SR about an issue that I can remember dealing with in the past - so my current work flow is go to 'Actions > View requests by requester' and then take a note of the ticket number, and then go 'Actions > Link requests' and enter the ticket number
database backup issue
Hi, I found new version OpManager can't backup database when service is running. *************************************************************************** * The OpManager server is running. Please stop the server and try again. * *************************************************************************** Any good idea to backup system without stopping service? Thank you! Code Chang
Troubleshooting Sync Issues (How-To)
Is there a troubleshooting guide for cloud users to look at when the sync between SD+ fails. I've searched and found a bunch of tips and steps to take but I don't know if a) they worked b) are recommended by Zoho. Example: Service Catalog names can't contain " / " as the sync fails due to an unrecognized character. Any chance you guys could create this as a post for us to look at prior reaching out to support?
password reset
simple question How do I reset a password of a user account...
Migrate SupportCentre Plus Build 7903 from SQL 2008 to new SQL 2016 Instance
Hi Can the SupportCentre build 7903 be migrated from SQL 2008 to SQL 2016, we are having issues when restoring the database from a backup Thanks Mark
[SOLVED] Emails are not being sent with changes
Hi, I have a problem with mail notifications. Emails are not being sent on change creation and on change status transition. The roles to notify are set in the workflows as you can see in the screenshow below as example: Notifications are working with Requests. I'll attach the log file from the last change I created.
Add Custom Fields/Edit Existing Fields to Hardware
Some hardware needs to be tracked by serial number which is not being detected with the scan. Would like to be able to manually add that information if needed. For example on a graphics adapter. Using build 10.0.329 and do not see this function available.
Unable to attach to Change Ticket
Just starting getting this error message when trying to attach an Excel document under the Plan tab within a Change ticket.
Attachment
Good day! I recently updated to version 10017 from 9.3. Everything works fine, but I discovered this situation. I have set up a pick-up of emails (Email parser). Everything works, but there is one, but. If there were 2 or more attachments in the letter attachment, then when the portal picks up the letters, it leaves only the last attachment, and all the others are erased and turned into it. For example, if there were three of them in the letter, then on the portal I will see three identical investments.
[SOLVED] License Expiry Alert
Is there a way to hide the License Expiry Alert from technicians? We only want Admin to see the Alert. Version 10 Build 10004 MSSQL
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