So we are finding that when we run the Request Timespent Reports by technician, It is not calculating all of the time spent on a ticket.

Take for example a ticket that I dealt with on Friday. We started on it Thursday evening and worked on it throughout the day on Friday with various start and stops in the work log.

At the end, I ended up with total time taken on the ticket at 6 hours and 47 minutes. When I run the report, it is only showing the last entry from the work logs when there is obviously four entries. It would be nice if it could just pull that total time taken and put it in the report than the last entry in the work logs.