Next Release : Asset UI Enhancements
Dear Users, We are planning to release "Asset UI Enhancements" for ServiceDesk Plus Cloud and it will include below enhancements in respective ESM portals - IT Desk & Facilities Desk : Assets-UI Enhancements 1. Assets and Components sections added under Assets module. IT Desk - Classified into IT and Non-IT assets category. Facilities Desk - Categorized into facilities-based product classification (Safety, HVAC, Appliances). 2. A dashboard view of all the product types in the organization
Downloaded Patches Store
Hello, I'm looking for the "Downloaded Patches" metadata or file that tells desktop central what files are located inside "C:\ManageEngine\DesktopCentral_Server\webapps\DesktopCentral\store". I'm moving patch files in a one way transfer from a "online desktop central installation" to an "offline desktop central installation".
New UI for MEDC Patch Management in 10.0.321
Just a suggestion and wanting to know if anyone else feels the same way. I do not like the new layout and column list from the most recent update to 10.0.321 in Desktop Central's Patch Management screen. The lumping of all the missing patches together in one column is very inconvenient. And having the missing patches numbers in dark blue is not very smart with all the rest of the text being black. The red numbers used to allow you to easily see the systems that needed patches. Now combining
[SOLVED] Does SDP allow nested functions in query?
I'm trying to execute this: SELECT "resource"."resourcename" AS "Nombre del activo", "productType"."componenttypename" AS "Tipo de producto", CASE WHEN compDefLaptop.islaptop != 0 THEN 'true' ELSE 'false' END AS "Es portátil", "state"."displaystate" AS "Estado del activo", "aaauser"."first_name" AS "Usuario", "deptDef"."deptname" AS "Departamento", "osinfo"."osname" AS "Sistema operativo", "osinfo"."servicepack" AS "Service Pack", substring(longtodate("resource"."acquisitiondate"),1,10) AS "Fecha
Secure install with SELinux on CentOS 7
Hello, I am trying to install PMP (Password Manager Pro) on an hardened CentOS 7, with SELinux (hardening based on CIS Benchmark). This is abnormal for a solution of that price (enterprise edition) that there is no official documentation about this, all I can found is people having problems and suggesting solutions. For now, I find out that /tmp must be remount with exec permissions in order to install PMP, or there will be errors like "jre/bin/unpack200 : permission denied". This is the list of
How to deploy PMP agents massively
Hello Team. Is there a manual to massively deploy Password Manager Pro agents for Windows servers? Any script? Any GPO? Any deployment settings of the Password Manager Pro agents through Desktop Central? Regards, Rafael Vega.
Is there a limit in the size of report's sent from EventLog Analyzer
We have a report that runs to gather the PCI events for our systems but when the email comes in we get the following This mail is the result of Eventlog Analyzer Reports Generation Engine. Problem while sending the report.[Full PCI Daily Summary_Jan_04_2018_08_00_28.pdf] Problem could be of large File size Any advice would be grateful. Thanks John.
Asset List - Filters (Feature Request)
Requesting the following feature for the Asset Module when viewing an asset group such as "Workstations". - Add additional filter for State for "NOT Disposed". -> It would be very useful to see a list of all items in inventory without the need to run a report. - Add another filter so you can select either just a Region or a specific Site -> Would be useful as a means to quickly see a list of all workstations or printers at a given location. I.e.: I need to see a list of workstations in DC so that
Getting picture in outlook using ADmanager
I have imported some pictures in AD manager how do I sync them to outlook
Probably the username provided in "Domain Settings" is not a member of "Exchange View Only Administrator" / "Organization Management" Group.
If we're creating a new user in our other two domains, we can create a mailbox enabled user. We have one domain were we get the error in the Subject line. We've had several users try the following steps with the same error message. Ad Mgmt - Create Single User - Exchange - Mailbox Enabled User. Under Mail Server, we get No Mail Servers Available. We are using Exchange 2010.
OU Selection Criteria
Hi, I am looking for OU selection criteria in Notification Profile, so that welcome email can be sent created only in selected OU. Is this feature available with latest AD Manager Plus build..?
Mapping of custom LDAP attribute with DB Column
Hello, i am tryng to map custom LDAP attribute with DB Column but after i create it i can't find it in drop down menu of "Data Source - LDAP Attribute Mapping". Is it possible to create custom attribute and map it with DB ? Or i am doing it wrong ? Please help. Best regards, Kristiyan
RequestLink shows old web server port 8080 in URL, even after changing the port to 80
We have just changed the web server port for ServiceDesk Plus (10.0 Build 10014) using the <<Changewebserverport.bat>> batch in the BIN folder (changed from 8080 to 80) ... worked perfectly for the web interface. However, now when e-mail notifications are sent out about requests, they are still referring to the old web server port ... and thus the Requestlink's do not work.
[SOLVED] people who are technician not shown in requester pull down
people who are technician not shown in requester pull down; but technician submit ticket too
Email alert only for software installations caused by the user
Hello Team. From Desktop Central, is there the possibility to configure email alerts only for software installations caused by the user? And not for automatic installations caused by the operating system. We want to be notified when a user installs any application. But we do not want to receive alerts of instalacoines caused by automatic updates (Too many emails). Is it possible to perform this filter in Desktop Central? Regards, Rafael Vega.
Display Driver Uninstaller (DDU) - command line package loops (status always in progress)
DDU download >> https://www.wagnardsoft.com/ Here is the info for CLI commands for DDU >> https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1091 here is my package >> package will unzip and run, but the status will remain "in progress" and appears it will run on a loop until the package is suspended. What do I need to add to have desktop central indicate that it ran this command successfully without remaining "in progress"
How can i change this message, a maximum of 30000 records only - a maximum of 5000 records when request resolution / description columns are selected
Note: Application stability / performance issues may occur when reporting reports that return a large number of records. To ensure application stability, we restrict reports to return - a maximum of 30000 records only - a maximum of 5000 records when request resolution / description columns are selected difficulties in creating and sending a daily automatic report, because it presents an error. I would like to know that having this limitation causes you to not be able to create automation and reporting.
SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on
onhold afetr a reply
Hi is it possible to put automatically the incident or request in the status onHold when you reply to the requester? thanks Stefano
[SDP] Notification Rules > E-mail Templates for: Replying to a Request
Hello, When a user first submits a ticket, we generate an HTML email to the user as acknowledgement. By default, when we reply to the user within ServiceDesk Plus, the HTML email is included toward the bottom. If the communication is on-going, this HTML can become long and skewed. To get around this issue, we created an E-mail Template for Replying to a Request. This will populate the From:, To:, Subject:, and Body: just fine. However, we would like to include the Sent: (which is the last communication
notification rules via SMS
Goodmorning Team! I think this feature could be interesting: send notification SMS only to particular users (for example VIP users) or to users of a specific Site (for example users of the Headquarter). What do you think?
Bulk create groups & share them
Hi, We are implementing a new PMP server, and we will have to create around 200 dynamic groups, and share them. Is there a way to create this without the Restful API (we do not ave the premium license). Thanks Michael
Email a group when a requester replies
Hi, I am running SDP Cloud, and am trying to find where to configure the option for any reply goes to a group, not just the assigned technician. We are getting a huge number of tickets, so often people are chasing up a request before it assigned to anyone. As the manager, I also want to keep on top of replies from requesters to other technicians within my team. I can't find an option other than emailing the assigned technician. If someone has any ideas, assistance would be much appreciated. This
(SDF-77405)Feature request - Task - Roles
Currently, when we configure a role, we have the role 'add/editing request task'. Will be very helpful if we have these options separated. 'add request task' 'editing request task' This way we can configure better the technician role.
[SOLVED] (sdp 9422) Preventive maintenance tickets deleted, can i find when/why?
We have a scheduled Preventive Maintenance ticket that has run three times now, the first time one of my colleagues picked it up but it is no longer in the system. I do not "know" if he merged it with a previous ticket or just deleted it. The second ticket has also disappeared, i suspect that he just deletes them. There are new requests from our customers that shows that the pmt has not been performed. There is a fourth occurrence that will be triggered this week. Is there any way i can find out
Knowing owner of a Service Catalog
Hello, If we have multiple admins in service desk is there any way to know who created a Service Catalog template? Regards Ahamed
[Powershell Script] Check uptime of Asset(s)
It's a common problem (atleast from my experience) that users don't turn off their PC's and when you ask "Have you tried turning it off and on again?" you can gurantee two things: 1. Their answer is "yes" 2. They're lying. So... I've created a script that pings any asset(s) recorded on a ticket and then either adds a note with it's last boot date and time or its offline status. This allows my team to confirm whether a device needs to be restarted or not without having to establish a remote connection
Cisco ASA
Hi, Can you explain what are the Ifindex? I have IfIndex3 , IfIndex4, IfIndex65535 IfIndex65535 as no traffic on it. My Asa have 5 Interfaces, so I think I am missing some.... How can I map this to my Interfaces?
MDM Shortcut hidden after enrollment
Hi, the MDM shortcut is hidden after enrollment and after the work profile created.
Chat Feature does not work
Can someone assist me? I have enabled chat on OpManager and it does not appear to work... at all. I send chat messages to users logged on to OpManager. They see nothing when I send messages and I don't see messages they send.
Undoing Changes
Hi expert out there, everytime i start automate patch deployment a few of my user will get this error " we couldnt complete the updates undoing changes dont't turn off your computer. The error is for window 10 only please help me.. error picture as attach.
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121) with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121)with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Does ADManager Plus have a limit on number of items when running a report?
I am trying to use ADManager to run some reports on-demand. The results are always 0 and it never finishes. The only report that I know of that gives me results is the one that describes the password policy. All of our users are in the same OU..maybe 128974 users. Should this cause the report to timeout or crash?
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them. Click here to download the ebook.
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
Add an Office 365 tenant to RecoveryManager Plus using an MFA enabled account
Problem When you use a multi-factor `authentication (MFA) enabled global admin account to add your Office 365 tenant with RecoveryManager Plus, using the password of the account during configuration will throw the error "Authentication failed". In such cases, you’ll have to provide the app password of the MFA enabled account. However, the app password is displayed when you enable MFA for the first time and cannot be retrieved again. If you do not have the app password, you’ll have to create a new
Cannot Edit/Remove Vendor information in Purchase
Hi, we are trying to use the Purchase feature in SDP on Demand and finding it really non-user friendly. After you enter a vendor's name, there's no option to modify the entry if I made a mistake or typo. see attached.
Can't respond to chat messages
Hello, I can't seep to respond to chat messages in Service Desk Plus. I see them come in, but the response field is grayed out and I get a circle/line cursor when hovering over it.
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