Hi All,

Firstly I synchronise our AD with the Service Desk Plus requesters. This works fine. I do however have a couple of users where the SITE is not populated. When I go to manually edit for one (a requester) it tells me:

FAILURE: Login with same name already exists. Please provide different value for Login Name

The name does not exist elsewhere and never has for both individuals. This used to work fine before he switched locations. When I go to the second (a technician) the Site field is not visible for me to select.

Is there anyway to over-ride these, possibly at the database level? We have business rules based on the users site to assign to a technician which currently doesn’t work for these people.

Many Thanks,